Xen IPK Xen Mail CTI Installation Guide

No. 8557 - Release 1.1

2004

Doc.

June

15If you selected “Version 4.x directory service,” perform the following actions:

Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

Confirm your entry is correct. Press ENTER to continue.

Type m and press ENTER. Type the correct value for the “Preferred Net- Ware server name” field and press ENTER.

Confirm your entry is correct. Press ENTER to continue.

16From the Ethernet Frame Header menu, perform the appropriate action below:

To select “Ethernet 802.2,” type 1 and press ENTER.

To select “Ethernet 802.3,” type 2 and press ENTER.

To select “Ethernet Snap,” type 3 and press ENTER.

To select “Ethernet II,” type 4 and press ENTER.

To install network protocols for backups, continued

1When you have completed your selection, press ENTER to continue.

2If you selected NetBIOS over TCP/IP, perform the following actions. Otherwise, go to step 4.

Type 1 and press ENTER. In the “Workstation name” field, type the NT log on name of the voice messaging system and press ENTER.

Type 2 and press ENTER. In the “NT Domain name” field, type the voice messaging system’s NT domain name and press ENTER.

If no domain, type the Windows workgroup name in this field.

Type 3 and press ENTER. In the “Workstation description” field, type a description of the voice messaging system and press ENTER.

Leave the “User” and “Password” fields blank.

3Press ENTER to confirm your entries.

NOTE: If you have not configured TCP/IP, an error message is dis- played. Follow the on-screen instructions to continue.

4Follow the on-screen instructions to continue.

5When you reach the Setup Complete menu, press ENTER to exit the Setup utility.

6Shut down and restart the voice messaging system by setting the board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

NOTE: A system with incorrect protocol information cannot connect to the LAN. To reenter the correct values, perform the procedure, ”To change an existing network protocol configuration.”

Backing Up & Restoring the System

Chapter 4 - 45

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NEC xen mail cti manual To install network protocols for backups

xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

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Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.