Troubleshooting, Diagnose and solve problems | NETGEAR 202-11171-04

10. Troubleshooting	10
Diagnose and solve problems

This chapter provides information to help you diagnose and solve problems you might have with your WiFi DSL modem router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com/general/contact/default.aspx for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

142

Image 142

NETGEAR 202-11171-04 user manual Troubleshooting, Diagnose and solve problems

Contents

D6200 WiFi DSL Modem Router Compliance SupportTrademarks Contents Netgear genie Advanced Home Security Appendix a Supplemental Information Hardware Setup Get to know your wireless router Product Highlights Product Specifications Weee Box contents Unpack Your New Router Hardware Features Label WAN port Reset button Adsl line USB port Gigabit Ethernet Power LAN portsAC power Back Panel Power DSL Internet Wireless USB Front Panel D6200 WiFi DSL Modem Router Power On/Off LED D6200 WiFi DSL Modem Router Wireless LED WiFi On/Off button WPS button Side Panel Position Your Wireless Router Adsl Microfilters Two-Line Adsl Microfilter Included One-Line Adsl Microfilter Not IncludedSummary Cable Your D6200 WiFi DSL Modem Router Adsl Verify the Cabling Get Started with Netgear genie Wireless Devices and Security Settings Prepare to Set Up the WiFi DSL Modem RouterTypes of Logins and Access Use Standard TCP/IP Properties for Dhcp  To use Netgear genie to set up your WiFi DSL modem router Netgear genie SetupBrowse to http//routerlogin.net Use Netgear genie after Installation Upgrade WiFi DSL Modem Router Firmware WiFi DSL Modem Router Dashboard Basic Home Screen Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method  To connect manually  To use WPS to join the wireless network Netgear genie Basic Settings Your Internet connection and network Internet Setup Screen Fields Internet Basic Settings To view or change ISP information Does Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Basic Wireless Settings Parental Controls Wireless Settings Screen Fields  To view or change basic wireless settings Wireless Network Wireless Security Options Change WPA Security Option and Passphrase  To set up a guest network Guest Networks  To install the genie mobile app Netgear genie App You can use the following QR codes to speed up this process Specify custom settings Netgear genie Advanced Home Setup Wizard Netgear genie Advanced Home  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number VPN Wizard  To use the VPN Wizard Select Advanced VPN Wizard Netgear genie Advanced Home Setup Menu Adsl Setup  To configure Adsl Select Advanced Setup Adsl Settings WAN Setup  To configure the WAN Select Advanced Setup WAN Setup Default DMZ Server Change the MTU Size Common MTU sizes LAN Setup  To change the MTU size Select Advanced Setup WAN Setup LAN Setup Screen Settings  To change the LAN settings Select Advanced Setup LAN Setup Use the WiFi DSL Modem Router as a Dhcp Server Use Router as Dhcp Server Address Reservation  To reserve an IP address Select Advanced Setup LAN Setup To edit or delete a reserved address entry Quality of Service Setup Click Set Up QoS Rule Add a Priority Rule Priority Policies for Applications and Online Games Priority Policies for Ethernet LAN Ports Priority Policies for MAC Addresses Access and configure a USB storage drive USB Storage ReadySHARE Access USB Drive Requirements File-Sharing Scenarios  To share files with your friends and family Share Large Files over the Internet USB Storage Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings USB Storage Media Server Settings Specify Approved USB Devices Click the Approved Devices button Connect to the USB Drive from a Remote ComputerSelect the Allow only approved devices check box ReadySHARE Cloud Access the WiFi DSL Modem Router USB Drive Remotely UsingFtp//10.1.65.4 USB Storage Safely Remove a USB Drive Click Register Access and configure a USB printer ReadySHARE Printer Download the ReadySHARE Printer Utility  To download ReadySHARE Printer Install the Netgear USB Control Center  To install the Netgear USB Control Center Set Up the Netgear USB Control Center ReadySHARE Printer Configure the Netgear USB Control Center  To configure the Netgear USB Control Center Select Tools Configuration Manage USB Print and Scan Jobs Netgear USB Control Center Use the Scan Feature of a Multifunction USB Printer  To launch the Netgear USB Control Center  To use the scan feature of a multifunction USB printer Keep unwanted content out of your Security  To delete a keyword or domain Keyword Blocking of Http TrafficSelect Advanced Security Block Sites Click Delete Keyword Click Apply Firewall Rules  To specify a trusted computer Security WAN Servers LAN UsersLog Add Custom Services to Allow or Block TCP UDP TCP/UDP Schedule for Firewall Rules Security Event Email Notifications Security Administration Manage your network Upgrade the WiFi DSL Modem Router Firmware LAN Port View WiFi DSL Modem Router StatusRouter Information Internet Port Wireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz Reboot the Router Connection Statistics Connection Status Click Set Interval View VPN Status View Logs of Web Access or Attempted Web Access  To view the logs Select Advanced Administration Logs Manage the Configuration File Back Up Settings Do not interrupt the reboot process Set PasswordRestore Configuration Settings Erase Administration 102 Diagnostics Administration 104 Advanced Settings Fine-tune your network Advanced Wireless Settings WPS Settings Turn Off Radio By Schedule Wireless Access List Click Turn Access Control On Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function Set Up the Base Station  To configure the WiFi DSL modem router as a repeater unit Set Up a Repeater UnitPort Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Destination port number Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Click the Add Custom ServiceClick Edit Service or Delete Service Application Example Making a Local Web Server Public Set Up Port Triggering Advanced Settings 122 Click Add Service Dynamic DNS Select the Use a Dynamic DNS Service check box Static Routes Advanced Settings 126 Advanced Settings 127 Remote Management Advanced Settings 129 Universal Plug and Play IPv6 Traffic Meter Click Restart Counter Now Advanced Settings 133 Device Mode VPN Policies Advanced Settings 135 Add or Edit an Auto VPN Policy Advanced Settings 137 Fully Qualified Domain Name. Your domain name IKEParameters Add or Edit a Manual VPN Policy Advanced Settings 140 Advanced Settings 141 Troubleshooting Diagnose and solve problems Quick Tips Wireless SettingsNetwork Settings Sequence to Restart Your Network Power LED Stays Red Power LED Is Off or BlinkingTroubleshoot with the LEDs Internet or Ethernet Port LEDs Are Off Wireless LED Is OffLEDs Never Turn Off Push N Connect WPS Button Does Not Work Cannot Access the Internet Cannot Log In to the Router Troubleshooting 147 Troubleshoot Internet Browsing Select Administration Router Status Click Connection StatusTroubleshoot PPPoE  To troubleshoot a PPPoE connection Changes Not Saved Wireless ConnectivityIncorrect Date or Time Troubleshoot Your Network Using the Ping Utility Restore the Factory Settings and PasswordTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshooting 152 Specifications Supplemental Information Factory Settings Factory default settings Technical Specifications D6200 WiFi DSL Modem Router Factory default settings Supplemental Information 156 Index 157 158 159 160