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Technical support and information

For technical support and information from Nortel Networks, refer to the following table.

Technical Assistance Service

For service-affecting problems:

North America:

For 24-hour emergency recovery or software upgrade

1-800-4NORTEL (1-800-466-7835)

support, that is, for:

 

• restoration of service for equipment that has been carrying

International:

traffic and is out of service

001-919-992-8300

 

• issues that prevent traffic protection switching

 

• issues that prevent completion of software upgrades

 

 

 

For non-service-affecting problems:

North America:

For 24-hour support on issues requiring immediate support

1-800-4NORTEL (1-800-466-7835)

or for 14-hour support (8 a.m. to 10 p.m. EST) on upgrade

Note: You require an express routing

notification and non-urgent issues.

code (ERC). To determine the ERC, see

 

 

our corporate Web site at

 

www.nortelnetworks.com. Click on the

 

Express Routing Codes link.

 

International:

 

Varies according to country. For a list of

 

telephone numbers, see our corporate

 

Web site at www.nortelnetworks.com.

 

Click on the Contact Us link.

 

 

Global software upgrade support:

North America:

 

1-800-4NORTEL (1-800-466-7835)

 

International:

 

Varies according to country. For a list of

 

telephone numbers, see our corporate

 

Web site at www.nortelnetworks.com.

 

Click on the Contact Us link.

OPTera Metro 3500 Multiservice Platform NTRN10AN Rel 12.1 Standard Iss 1 Apr 2004

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Nortel Networks NTRN10AN Technical support and information, International, Global software upgrade support North America