Nortel Networks P0911621 Greetings

P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide

Greetings

Introduction

This chapter describes mailbox greetings and how to record them. This chapter

includes:

• Types of mailbox greetings

• Recording a Primary or Alternate mailbox greeting

• Choosing a Primary or Alternate mailbox greeting

• Recording a Personalized mailbox greeting

• Deleting a Personalized mailbox greeting

• Recording an Information mailbox greeting

The two types of greetings are:

• Personal mailbox greetings (which include Primary, Alternate, and

Personalized greetings)

• Information mailbox greetings

Personal mailbox greetings

Personal mailbox greetings play to callers who reach your mailbox. Greetings

inform callers that they have reached the correct mailbox and give callers any

necessary information or instructions. You can change the greetings at any time.

After you initialize your mailbox, you can record your greetings. If you do not

record any Personal greetings, your Company Directory name recording plays to

callers who reach your mailbox. Refer to Recording or changing your name in the

Company Directory on page 19.

There are three types of Personal mailbox greetings: Primary, Alternate and

Personalized.

Recording technique for personal mailbox greetings

When you record your Personal greetings, remember to speak clearly and at a pace

that is easy to understand. After you record a greeting, you can replay it before you

accept it. You can record or change a greeting from any Enterprise Edge telephone

or, if you are away from the office, from any touch tone phone. When you record a

greeting, do not use the Handsfree feature. You have better results if you speak

directly into the handset.