Troubleshooting 85
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide
Outbound Transfer does not work.
Ensure that you have recorded the correct instructions for callers in your personal
greeting. In your greeting, tell callers to press ‡ to reach you. Refer to Outbound
Transfer on page 56.
Ensure that the destination number you enter is not restricted. For example, if you
cannot call long distance numbers from your telephone, then you cannot set up
Outbound Transfer to a long distance number.
Check to see if Outbound Transfer is turned on. Refer to Turning Outbound
Transfer on and off on page 61.
Off-premise Message Notification does not work
If Off-premise Message Notification does not work, ask the System Administrator
to check the Off-premise Message Notification parameters. Also, ask the System
Administrator to check whether you are allowed to have Off-premise Message
Notification. Ensure that the destination phone number and time parameters are
correct.
Ensure that the destination number(s) that you enter are not restricted. For example,
if you cannot call long distance numbers from your telephone, then you cannot set
up Off-premise Message Notification to a long distance number.
Check to see if Off-premise Message Notification is turned on. Refer to Turning
Off-premise Message Notification on and off on page 78.