P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide
Accessing your messages
Introduction
This chapter describes accessing your messages and explains the following related
topics:
• Receiving calls
• Enterprise Edge Voice Messaging Never Full mailbox feature
• Listening to your mailbox messages
• Call Screening

Receiving calls

Enterprise Edge Voice Messaging can be used by any outside caller and by other
mailbox owners in your company. When you are away from the office, you can use
Enterprise Edge Voice Messaging with any touch tone phone. When you are at the
office, you can use Enterprise Edge Voice Messaging from any Enterprise Edge
telephone connected to your company’s Enterprise Edge Voice Messaging system.
Even outside callers who use a rotary dial telephone can use Enterprise Edge Voice
Messaging. If a caller uses Enterprise Edge Voice Messaging from a rotary dial
telephone, the system transfers the call to your company receptionist or the
Operator. If a receptionist or the Operator is not available to answer the call, the call
transfers to the General Delivery mailbox.

Enterprise Edge Voice Messaging Never Full mailbox feature

The Never Full mailbox feature lets external callers leave a message in your
mailbox, even if the mailbox is technically “full”. The message is stored in your
mailbox, but cannot be accessed until you delete at least one existing message to
allow space for the new message. If you attempt to listen to any new messages
before deleting an existing message, you hear this voice announcement:
“Your mailbox is full. You must erase some messages before you can listen to new
messages.”
If your mailbox is full, you cannot leave a message in another mailbox, create a new
message, copy, send, or reply to a message, until you delete at least one existing
message.
The Never Full mailbox feature is not available to internal callers. Internal callers
cannot leave messages in mailboxes that are technically “full”.
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