Transferring calls 55
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide
Transferring calls from your mailbox to the Automated Attendant
To transfer to the Automated Attendant from your mailbox, press £ at the Main
Mailbox menu. For more information, refer to Automated Attendant on page 13 and
Main Mailbox menu and options on page 23.
Transferring a call to Custom Call Routing (CCR)
About Custom Call Routing (CCR)
Custom Call Routing (CCR) is a single-digit application that provides callers with
a more sophisticated menu and a wider range of options than the Automated
Attendant. Callers can use CCR to:
• listen to the Home menu and make a selection
• listen to a pre-recorded CCR Information message
• leave a message in a mailbox
• transfer to another extension or an external number
For more information about CCR, ask your System Administrator.
A call can be transferred to the beginning of a CCR Tree. To transfer a call to a CCR
Tree:
1. Press ƒ·°fl. Do not press ˙.
2. Choose a CCR Tree by entering a digit from 1 to 8 and pressing £.
3. Wait until the display shows Call transferred before you attempt any
other Enterprise Edge Voice Messaging functions. The call automatically
transfers and the Enterprise Edge Voice Messaging session ends.