58 Transferring calls
Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02
Optimizing Outbound Transfer
When Enterprise Edge Voice Messaging transfers a call to an external telephone
number using Outbound Transfer, two lines are used. An incoming line connects a
caller to a mailbox and an outgoing line transfers a caller to an Outbound Transfer
telephone number. Both lines remain in use while the caller connects to the
Outbound Transfer telephone number.
To optimize the use of Enterprise Edge Voice Messaging lines, the Outbound
Transfer call to an external telephone number can transfer to the incoming line to
make the outgoing call. This type of transfer is called a Link transfer.
Note: A Link transfer can be performed only if the Enterprise Edge Voice
Messaging line is equipped with Link transfer capability. If Link transfer is
programmed for an Outbound Transfer and your Enterprise Edge Voice
Messaging lines do not support this feature, the caller is disconnected. Ask
your System Administrator before programming a Link transfer.
To perform a Link transfer with Outbound Transfer you must add a £ before the
Outbound Transfer telephone number. For example, the telephone number looks
like:
£fififi⁄¤‹›
where:
£ instructs Enterprise Edge Voice Messaging to use the incoming line to perform
the transfer
fi⁄¤‹› is the telephone number dialed
Programming an Outbound Transfer telephone number when Enterprise Edge
Voice Messaging is behind PBX or Centrex+
When Enterprise Edge Voice Messaging is installed behind a PBX or Centrex+ and
you want to access an outside line and recognize dial tone, enter:
·£›¤fififi⁄¤‹›
where:
· accesses an outside line
£ specifies the next digits are special characters
› recognizes dial tone
¤ specifies that the next digits are the numbers to be dialed
fififi⁄¤‹› is the phone number dialed