4
Handling Incoming Calls ................................................ . 57
Answering Calls........................................................................ 57
Using Call Hold........................................................................ 58
Transferring Calls..................................................................... 59
Supervised Transfers............................................................. 59
Unsupervised Transfers......................................................... 60
Using Call Pickup..................................................................... 61
Extension Group Pickup....................................................... 61
Extension Direct Pickup........................................................ 62
Trunk Group Pickup.............................................................. 62
Trunk Direct Pickup.............................................................. 62
Using Call Park......................................................................... 63
Communicating Within Your Office ........... .................... 65
Calling Other Extensions.......................................................... 65
Switching Between Tone and Voice Calling........................ 66
Using Paging............................................................................. 67
Answering a Page (Meet-Me Answer).................................. 67
Answering a Page with Universal Night Answer..................... 68
Making Announcements to Busy Extensions........................... 68
Answering an Announcement............................................... 69
Transferring Calls with an Announcement........................... 69
Using Call Forwarding.............................................................. 69
Using Camp-on (Call Waiting)................................................. 72
Using Message Waiting/Callback............................................. 74
Using Do-Not-Disturb .............................................................. 75
Using Absence Messages.......................................................... 76
Locking Your Extension........................................................... 78
Using Additional Features ................... ........................... 81
Using the Mute Key.................................................................. 81
Using Off-Hook Monitor.......................................................... 82
Using Handsfree Answerback and Handsfree Operation......... 82
Using Voice Recognition.......................................................... 83
Using the Flash Feature ............................................................ 83
Making Conference Calls......................................................... 83
Controlling Background Music................................................. 84
Using Timed Reminders........................................................... 85