Using Call Hold, To place a call on hold | Panasonic DBS 576HD

4. Handling Incoming Calls

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

Notes:

•The Floating Hold feature assigns a Floating Hold number (001-576 for DBS 576) (001-096 for DBS 576HD) to a specific FF key. By placing a call on hold using the Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number.

•Floating Hold requires system programming.

•The EXT indicator flashes when you hold an internal call or an outside line that is not assigned to an FF key.

•If you do not pick up a held call in a certain period of time, you will hear a tone indicating that the call is still waiting.

To place a call on hold

1.While on a call, press the HOLD key or the Floating Hold FF key.

To use Broker’s Hold and toggle between two calls

1.While on a call, press the HOLD key to put the first call on hold.

2.Press the FF key that is flashing green to answer the second call.

3.Press the HOLD key to put the second call on hold.

4.Press the FF key that is flashing green to return to the first call.

To retrieve a call placed on hold, do one of the following:

To retrieve a call . . .	Do . . .

From the extension that placed	Press the FF key that is flashing green.
the call on hold	OR
	OR
	Press the HOLD key (if no FF key is flashing).

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DBS 576 (USA), issued October 2000

576-36-750

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Panasonic DBS 576HD manual Using Call Hold, To place a call on hold, To use Broker’s Hold and toggle between two calls

Contents

Panasonic Page Contents Handling Incoming Calls Caller ID Call Log Page HOW to USE this Manual What this Manual Contains Notation Used For More Information Understanding Your Phone NON-DISPLAY Phones Non-display phone features Feature Description SMALL-DISPLAY Phones 173 Sandy Hear you. See item 11, Mute Indicator To display the Directory Mode on a small-display phone Changing the Default DisplayUnderstanding Display Information Using Variable Mode To activate Variable Mode on a small-display phone To use Variable Mode on a small-display phone LARGE-DISPLAY Phones Large-display phone features To display a directory or menu on a large-display phone Personal Dial Incm CO This page intentionally left blank To adjust the volume of your phone while it is in use Adjusting Volume and Display SettingsTo adjust the ringer volume of your phone while it is idle To set up FF keys Setting UP Flexible Function KeysTo adjust the display contrast of your phone Then To clear an FF key’s programming Setting UP ONE-TOUCH KeysTo check the FF key’s setup To program a one-touch key for an outside phone number To assign an SSD number to a one-touch key To check a programmed one-touch key Setting UP Speed Dialing Assigning and Deleting PSD Numbers Corresponds to PSD bin on To assign a PSD number to a one-touch or soft keyEtc Auto * # To delete a PSD number assigned to a one-touch or soft keyTo insert a Enter/Press Auto Linking System Speed Dial Numbers Assigning SSD NumbersTo link speed dial numbers to a PSD bin To use a PSD key that links multiple speed dial numbers Assigning and Deleting Names for PSD NumbersTo assign a name to a PSD number Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone Setting User Maintenance Functions To delete a name assigned to a PSD number About User Programming Next To Enter User Maintenance Mode Absence Messages Hold Hold Account Codes Call Forwarding Day/Night System Mode Caller ID Call Log Setting Up Your Phone Message Key Enter Message Key ID Code and press Hold to store the entry Name Assignments Enter Text Message up to 15 characters Send Text Messages Enter SSD Bin Number 00-79 or 000-799 and press Hold Speed Dial Conf System Clock Date/Time/Day Text Message Replies Walking TRS Class of Service Voice Mail Set Call-Forward ID Codes Setting Up Your Phone Setting Up Your Phone DBS 576 USA, issued October 576-36-750 To make an outside call using an outside line access code Accessing AN Outside LineTo make an outside call using an FF key Non-verified Account Codes Using Account CodesTo cancel a callback request Version 2.0 and higher To have a busy outside line call you back once it is open To enter a non-verified account code during a call Redialing Outside NumbersVerified Account Codes To make an outside call that requires an account code Dialing Speed Dial Numbers Using Speed DialingTo cancel automatic repeat dialing To automatically redial a busy number Press the desired one-touch key Checking Speed Dial Numbers Placing Outside Calls This page intentionally left blank To answer Do the following Answering CallsTo answer a call 701 To use Broker’s Hold and toggle between two calls Using Call HoldTo place a call on hold To retrieve a call placed on hold, do one of the following Supervised Transfers Transferring CallsSystem Size Virtual Line Number and Operation Unsupervised Transfers To transfer a call to a busy extension To use Extension Group Pickup All Calls Using Call PickupExtension Group Pickup To use Extension Group Pickup External Calls Trunk Group Pickup Extension Direct PickupTrunk Direct Pickup To retrieve a call parked at another extension Using Call ParkTo park a call on this extension To park a call at another extension Handling Incoming Calls Calling Other Extensions To call another extension by entering the extension number Switching Between Tone and Voice Calling To switch between tone to voice calling Answering a Page Meet-Me Answer Using PagingTo answer a page using Meet-Me Answer To page another party or make an announcement Making Announcements to Busy Extensions To answer a UNA call using the assigned FF keyAnswering a page with Universal Night Answer To answer a UNA call Transferring Calls with an Announcement Using Call ForwardingAnswering an Announcement To speak to the announcing party To set for a PDN from an Npdn or Pnpdn To set Call ForwardingTo forward To cancel Call Forwarding To cancel call forwarding Using CAMP-ON Call WaitingMessage No Message Text To use Automatic Camp-on Call Waiting To leave a text message while camp-on To answer a Camp-on Call Waiting signal Using Message WAITING/CALLBACKTo reply to a text message To send a Message Waiting/Callback request Using DO-NOT-DISTURBTo respond to a Message Waiting/Callback request To turn DND on Using Absence MessagesTo cancel DND To assign the Absence Message To cancel the Absence Message Input Display To cancel the Station Lockout feature for another extension To activate the Station Lockout featureTo cancel the Station Lockout feature Locking Your Extension To change the Walking TRS/Station Lockout security code Page Using the Mute KEY To block outgoing audio using the Mute key To use system features without lifting the handset Using OFF-HOOK MonitorUsing Handsfree Answerback and Handsfree Operation To put a call on speaker Making Conference Calls Using Voice RecognitionUsing the Flash Feature To establish a conference call To remove a busy tone hang up from an 8-party conference Controlling Background MusicTo drop out of a conference call Using Caller ID Using Timed RemindersCaller ID Call Log Call Log Operation for a Small-display Phones Fri Oct Call Log Format for the Large-Display Phone Walking TRS Class of Service To use a Walking TRS COS code Using Directory Numbers Example Directory Number assignments for Extension To originate a call To receive a call using a non-primary directory number To originate a call using a non-primary directory numberTo receive a call to a directory number PDN or Npdn To set up a monitored extension Using ZIP ModeTo enter or cancel Zip mode Room Monitoring To set up the monitoring extension Silent Monitor Silent Monitor Key Color Definitions To initiate Silent MonitorFF Key Color Definition Possible Operation Appendix A. Dial Code List Appendix a Appendix a Appendix a DBS 576 USA, issued October Appendix a 100 DBS 576 USA, issued October 576-36-750 PSD Bin PSD Number PSD Name Appendix B