Before requesting help (cont.)

Fax Reception

PROBLEM

CAUSE & REMEDY

 

 

I cannot receive documents

The receive mode is set to the TEL mode. Set to the ANS/FAX,

automatically.

TEL/FAX or FAX mode.

 

The time to answer the call may be too long. Decrease the number of

 

rings (see pages 57, 58 and 59).

 

The greeting message is too long. Shorten the message (see page 44).

 

The junk mail prohibitor is set to ON (see page 42).

 

 

The recording image is faint.

The sender transmitted a faint document. Ask the sender to transmit a

 

clearer copy of the document.

 

 

The received document is

The recording paper roll is installed incorrectly. Make sure that the shiny

blank.

side of the paper is facing down and re-install the paper (see page 9).

 

 

Answering Device

PROBLEM

CAUSE & REMEDY

 

 

No voice messages have been

The memory is full. Erase some or all of the messages (see pages 26

recorded in the ANS/FAX mode.

and 48).

 

 

I cannot retrieve recorded

Make sure that you use the remote operation ID correctly (see page 52).

messages from a remote phone.

 

 

 

Messages in the mailbox do

The mailbox password is wrong. Enter the correct password (see page

not play back.

46).

 

 

Copying

PROBLEM

CAUSE & REMEDY

 

 

A dirty pattern or a black line

The glass or rollers are dirty. Clean them (see page 75).

appears on the copied

 

documents.

 

 

 

The copied document is blank.

The recording paper roll is installed incorrectly. Make sure that the shiny

 

side of the paper is facing down and re-install the paper (see page 9).

 

 

If a power failure occurs....

The unit does not function.

The memory contents will not be erased.

If the programmed start time has passed during a power failure, delayed transmission will be attempted after power is restored.

72

For Assistance, Call 1-800-435-7329