Troubleshooting

Error messages on the display

If the unit detects a problem, one or more of the following messages will appear on the display.

DISPLAY MESSAGE

 

 

 

CAUSE & REMEDY

 

 

 

 

 

 

 

● There is something wrong with the unit. Contact our service personnel (see page 78).

CALL SERVICE

 

 

 

 

 

 

 

 

 

 

 

 

 

● The back cover is open. Close it.

CHECK COVER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

● The handset and handset cradle have been removed.

 

 

 

CHECK CRADLE

 

 

 

 

—When you want to use the handset and cradle, install the handset cradle

 

 

 

 

 

 

 

 

 

 

 

 

correctly (see page 8).

 

 

 

 

—When you do not use them, set the handset switch to “NO HANDSET” (see

 

 

 

 

page 65). Then disconnect and connect the power cord again.

 

 

 

 

 

 

 

● The document is not fed into the unit properly. Reinsert the document. If the

CHECK DOCUMENT

 

 

 

misfeeding occurs frequently, clean the document feeder rollers inside the unit

 

 

 

 

 

 

 

 

 

 

 

 

(see page 75). If the problem remains, adjust the feeder pressure (see page 74).

 

 

 

 

 

 

 

● Memory (phone numbers, parameters, etc.) has been erased. Re-program.

CHECK MEMORY

 

 

 

 

 

 

 

 

 

 

 

 

 

● The unit has (a) document(s) in memory. See the other message’s instructions

 

 

 

FAX IN MEMORY

 

 

 

 

 

to print out the document(s).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

● There is no room left in memory to record a voice message. Erase some or all of

MEMORY FULL

 

 

 

 

 

the messages (see pages 26 and 48).

 

 

 

 

 

 

 

 

 

 

 

● The memory is full of received documents. Install a new recording paper roll

 

 

 

 

(see page 9), or clear the jammed paper (see page 73).

 

 

 

 

 

 

 

● The receiving unit is busy or ran out of recording paper. Try again.

NO RESPONSE

 

 

 

 

 

 

 

 

 

 

 

 

 

● The unit ran out of recording paper. Install a recording paper roll (see page 9).

OUT OF PAPER

 

 

 

 

 

 

 

 

 

 

 

 

 

● A recording paper jam occurred. Clear the jammed paper (see page 73).

PAPER JAMMED

 

 

 

 

 

 

 

 

 

 

 

 

 

● The other fax machine does not have the polling function. Check with the other

POLLING ERROR

 

 

 

party.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

● The receiving unit is busy or ran out of recording paper. Try again.

REDIAL TIME OUT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

●

The document is jammed. Remove the jammed document (see page 74).

REMOVE DOCUMENT

 

 

 

 

 

 

 

 

 

● Attempted to transmit a document longer than 600 mm (23 5/8"). Press the STOP

 

 

 

 

 

 

 

button and remove the document (see page 74).

 

 

 

 

Divide the document into two or more sheets and try again.

 

 

 

 

 

 

 

● A transmission error occurred. Try again.

 

 

 

TRANSMIT ERROR

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

● The unit is too hot. Let the unit cool down.

UNIT OVERHEATED

 

 

 

 

 

 

 

 

 

 

 

 

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