13. Help

Problem

Cause & Solution

A busy tone is heard when

L The handset is too far from the base unit. Move closer and try

{C} is pressed.

again.

 

L The base unit or another handset is on an outside call. Wait for the

 

other user to complete the call.

 

 

Static, sound cuts in/out,

L Move the handset and the base unit away from other electrical

fades. Interference from

appliances.

other electrical units.

L Move closer to the base unit.

 

L For Australian users:

 

Your unit is connected to a telephone line with ADSL service. We

 

recommend connecting a filter (contact your ADSL service

 

provider) to the telephone line between the base unit and the

 

telephone line jack.

 

For New Zealand users:

 

Your unit is connected to a telephone line with ADSL (JetStream)

 

service. We recommend that you contact your ADSL service

 

provider to have an ADSL Splitter installed. We do not recommend

 

the use of generic ADSL filters.

 

 

Noise is heard during a

L You are using the handset or base unit in an area with high

call.

electrical interference. Locate the handset and base unit away from

 

interference sources, such as antenna and mobile phones.

 

 

The handset stops

L Disconnect the power cord and turn OFF the handset to reset the

working while being used.

unit. Connect the power cord, turn ON the handset and try again.

 

 

While storing an item in

L To answer a call, press {C} or {s}. Storing will be cancelled.

the phonebook or

Store the name and number again.

assigning a one touch

 

dial, the handset starts to

 

ring.

 

 

 

I cannot redial by

L If the redialled number was more than 24 digits long, the number

pressing {R}.

will not be redialled. Redial the number manually.

 

 

7flashes or the

L Fully charge the batteries (page 22).

handset beeps

 

intermittently while it is in

 

use.

 

 

 

I fully charged the

L Clean the charge contacts and charge again (page 22).

batteries, but 7still

L It is time to replace the batteries (page 20).

flashes.

 

 

 

I cannot receive

L The memory is full of received documents due to a lack of

documents using the

recording paper or a recording paper jam. Install paper (page 19)

handset.

or clear the jammed paper (page 98).

 

 

I cannot make a call with

L The call bar feature is set. Turn it OFF (page 77).

the handset.

L You dialled a call restricted number. Remove the number from the

 

call restricted list (page 79).

 

L The key lock feature is turned ON. Turn it OFF (page 30).

 

 

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Panasonic KX-FC231NZ manual Problem Cause & Solution, Is pressed, Static, sound cuts in/out, Fades. Interference from, Call