Panasonic KX-FC231NZ manual Documents automatically, Display shows, Faxes are not received, Poor

13. Help

Problem	Cause & Solution
I cannot receive	L The receiving mode is set to TEL mode.
documents automatically.	Change the receiving mode to TAM/FAX mode (page 55) or FAX
	ONLY mode (page 56).
	L The time taken to answer the call is too long. Decrease the number
	of rings before the unit answers a call (feature #06 on page 67).
	L The greeting message is too long. Record a shorter message
	(page 61).
The display shows	L The receiving mode is set to FAX ONLY mode and the incoming
“CONNECTING.....”, but	call is not a fax. Change the receiving mode to TEL mode (page
faxes are not received.	54) or TAM/FAX mode (page 55).
A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed
	out, the size of the document sent by the other party is as large as,
	or larger than, the recording paper, or the receiving reduction rate
	is not programmed correctly. Program the proper rate in feature
	#36 (page 69).
	L The other party placed the document in their fax machine the
	wrong way. Check with the other party.
The printing quality is	Please do not reuse the ink film!
poor.	Please use genuine Panasonic replacement film. Refer to page 11 for
	further details.
	L The thermal head is dirty. Clean it (page 103).
	L Some paper has instructions recommending which side to print on.
	Try turning the paper over.
	L You may have used paper with a cotton and/or fibre content that is
	over 20%, such as letterhead or resume paper.
	L If documents can be copied properly, the unit is working normally.
	The other party may have sent a faint document or there may be
	something wrong with the other party’s machine. Ask them to send
	a clearer copy of the document or to check their fax machine.
The other party complains	L The receiving mode is set to TEL mode.
that they cannot send a	Receive the document manually (page 53) or change the receiving
document.	mode to TAM/FAX mode (page 55) or FAX ONLY mode (page 56).
	L The memory is full of received documents due to a lack of
	recording paper, a lack of ink film or a recording paper jam. Install
	paper (page 19) or clear the jammed paper (page 98).
I cannot select the desired	L If you want to set TAM/FAX or FAX ONLY mode, set the desired
receiving mode.	mode using feature #77 (page 70), and press {AUTO ANSWER}
	repeatedly to select the desired mode.
	L If you want to set TEL mode, press {AUTO ANSWER} repeatedly
	to select TEL mode.
	L The Distinctive Ring is set (feature #31 on page 58).
I cannot receive	L The memory is full of received documents due to a lack of
documents using the	recording paper, a lack of ink film or a recording paper jam. Install
handset.	paper (page 19) or clear the jammed paper (page 98).
When an extension	L You must set remote fax activation to ON (feature #41 on page 69)
telephone is connected, I	beforehand.
cannot receive	L Press {*}{#}{9} firmly.
documents by pressing	L The memory is full of received documents due to a lack of
{*}{#}{9}.	recording paper, a lack of ink film or a recording paper jam. Install
	paper (page 19) or clear the jammed paper (page 98).

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