11. Help
67
Troubleshooting
11.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and
turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

11.3.1 Initial settings

11.3.2 General

“Memory Full”LThe cordless handset’s phonebook memory is full. Erase unnecessary
items (page 26).
LThere is no room left in memory to record voice messages. Erase
unnecessary messages (page 46, 47).
“SMS Full”LErase unnecessary messages (page 33).
“You must first
subscribe to Caller ID.”
LYou must subscribe to Caller ID service. Once you receive caller information
after subscribing to Caller ID service, this message will not be displayed.
Problem Cause & Solution
I cannot hear a dial tone. LIf you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections.
LIf you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
The unit does not work. LMake sure that the cordless handset’s battery is installed correctly (page
16) and fully charge it (page 18).
LCheck the connections (page 17).
The unit does not ring. LThe night mode feature is turned ON. Turn it OFF (page 24).
LThe ringer volume is turned OFF. Adjust it (page 19).
I cannot make calls. LYou dialled a call restricted number. Remove the number from the call
restricted list (page 58).
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
LYou forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
LThe paper is inserted halfway. Insert it correctly (page 75) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used for
faxes.
LChange the receiving mode to TEL mode (page 39) or TAM/FAX mode
(page 40).
Display Cause & Solution
FC255AL-PFQX2639ZA-en.book Page 67 Friday, April 21, 2006 1:50 PM