11. Help

Problem

Cause & Solution

I cannot register a cordless

L The maximum number of base units are already registered to the cordless

handset to a base unit.

handset. Cancel unused base unit registrations from the cordless handset

 

(page 59).

 

L The maximum number of cordless handsets are already registered to the

 

base unit. Cancel unused cordless handset registrations from the base unit

 

(page 59).

 

L You entered the wrong PIN. If you forget your PIN, consult your nearest

 

Panasonic service centre.

 

L Place the cordless handset and the base unit away from other electrical

 

appliances.

 

 

 

 

11.3.4 Fax – sending

Problem

Cause & Solution

I cannot send documents.

L The other party’s fax machine is busy or has run out of recording paper. Try

 

again.

 

L The other party’s machine is not a fax machine. Check with the other party.

 

L The other party’s fax machine failed to answer the fax automatically. Send

 

the fax manually (page 35).

 

L The memory is full of received documents and the quick scan (feature #34

 

on page 52) is ON. Turn this feature OFF, and send the fax again.

 

 

I cannot send a fax overseas.

L Use the overseas transmission mode (feature #23 on page 51).

 

L Add two pauses at the end of the telephone number or dial manually.

 

 

The other party complains

L If your line has special telephone services such as call waiting, the service

that letters on their received

may have been activated during fax transmission. Connect the unit to a line

document are distorted or not

that does not have these services.

clear.

L Another telephone on the same line is off the hook. Hang up the telephone

 

and try again.

 

L Try copying the document with this unit. If the copied image is clear, there

 

may be something wrong with the other party’s machine.

 

L Adjust the scan contrast using feature #58 (page 54).

 

 

The other party complains

L The scanner glass or rollers are dirty with correction fluid, etc. Clean them

that black lines, white lines or

(page 76). Please do not insert a document before correction fluid has dried

smudges appear on their

completely.

received document.

 

 

 

Documents frequently

L Clean the document feeder rollers, recording paper feeder and rubber flap

misfeed.

(page 76).

 

 

 

 

11.3.5 Fax – receiving

Problem

Cause & Solution

I cannot receive documents.

L The ink film is empty. Replace the ink film with a new one (page 14).

 

 

I cannot receive documents

L The receiving mode is set to TEL mode.

automatically.

Change the receiving mode:

 

– TAM/FAX mode (page 40) or FAX ONLY mode (page 40).

 

L The time taken to answer the call is too long. Decrease the number of rings

 

(page 48, feature #06 on page 50).

 

L The greeting message is too long. Record a shorter message (page 45).

 

 

The display shows

L The receiving mode is set to FAX ONLY mode and the incoming call is not

CONNECTING.....”, but

a fax. Change the receiving mode:

faxes are not received.

– TAM/FAX mode (page 40) or TEL mode (page 39).

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Panasonic KX-FC255AL manual Fax sending, Fax receiving