11. Help

 

 

 

 

Problem

Cause & Solution

A blank sheet is ejected.

L If a blank sheet is ejected after the received document is printed out, the

 

size of the document sent by the other party is as large as, or larger than,

 

the recording paper, and the receiving reduction rate is not programmed

 

correctly. Program the proper rate in feature #36 (page 53).

 

L The other party placed the document in their fax machine facing the wrong

 

way. Check with the other party.

 

 

The printing quality is poor.

Please do not reuse the ink film!

 

Please use genuine Panasonic replacement film. Refer to page 9 for further

 

details.

 

L The thermal head is dirty. Clean it (page 77).

 

L If documents can be copied properly, the unit is working normally. The other

 

party may have sent a faint document or there may be something wrong

 

with the other party’s machine. Ask them to send a clearer copy of the

 

document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on. Try

 

turning the recording paper over.

 

L You may have used paper with cotton and/or fibre content that is over 20%,

 

such as letterhead or resume paper.

 

 

Recording paper frequently

L Clean the document feeder rollers, recording paper feeder and rubber flap

misfeeds.

(page 76).

 

 

Letters on the received

L If your line has special telephone services such as call waiting, the service

document are distorted.

may have been activated during fax reception. Connect the unit to a line that

 

does not have these services.

 

 

I cannot receive documents

L The memory is full of received documents due to a lack of recording paper,

using the cordless handset.

a lack of ink film or a recording paper jam. Install paper (page 16), install ink

 

film (page 14) or remove the jammed paper (page 74).

 

 

When an extension telephone

L You must set remote fax activation to ON (feature #41 on page 53)

is connected, I cannot receive

beforehand.

documents by pressing

L You may have changed the remote fax activation code from {*}{#}{9}

{*}{#}{9}.

(default setting). Verify the remote fax activation code (feature #41 on page

 

53).

 

L The memory is full of received documents due to a lack of recording paper,

 

a lack of ink film or a recording paper jam. Install paper (page 16), install ink

 

film (page 14) or remove the jammed paper (page 74).

 

 

The other party complains

L The receiving mode is set to TEL mode. Receive the document manually

that they cannot send a

(page 39) or change the receiving mode to TAM/FAX mode (page 40) or

document.

FAX ONLY mode (page 40).

 

L The memory is full of received documents due to a lack of recording paper,

 

a lack of ink film or a recording paper jam. Install paper (page 16), install ink

 

film (page 14) or remove the jammed paper (page 74).

 

 

I cannot select the desired

L If you want to set TAM/FAX or FAX ONLY mode:

receiving mode.

– select the desired mode using feature #77 (page 55), and press {AUTO

 

ANSWER} repeatedly until the desired mode is displayed.

 

L If you want to set TEL mode:

 

– press {AUTO ANSWER} repeatedly to select TEL mode.

 

– The Distinctive Ring is set (feature #31 on page 52).

 

 

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Image 71
Panasonic KX-FC255AL Problem Cause & Solution Blank sheet is ejected, Printing quality is poor, Recording paper frequently