Useful Information
For assistance, please visit http://www.panasonic.com/help 215
Troubleshooting
If problems occur while operating the handset and the base unit, you can refer to the check
list below. For up-to-date support information, visit http://www.panasonic.com/help.
Please refer to it along with this guide for troubleshooting.

Base Unit:

Top Menu:
Problem Cause/Solution
I do not know the base
unit IP address.
LConfirm the KX-WPA102 icon in My Network Places in
the Start menu when using Windows XP to enable
UPnP (page 209).
LThe handset shows the IP address assigned to the
base unit (page 107).
LWhen the Internet connection mode is DHCP, Static or
PPPoE, confirm the base unit’s IP address using
Windows command.
1Click [Start]. i [All Programs] i
[Accessories] i [Command Prompt].
LCommand Prompt window is displayed.
2Enter “ipconfig /all”.
Default Gateway stands for the base unit’s IP
address.
LWhen the Internet connection mode is AP
(Bridge), switch the Mode selector to “HOTEL” and
restart the base unit. You can confirm the base
unit’s IP address using Windows command as
above.
I forget my user name
and/or password for the
Top Menu.
LPress and hold the “FACTORY DEFAULT RESET”
button on the bottom of the base unit with a pointed
object until all the Indicators go out. The settings are
reset to default (page 201).
The Update Firmware
page is displayed.
LThe base unit firmware may be defective and requires
an update firmware (page 199).
WP1050.book Page 215 Wednesday, November 22, 2006 9:24 AM