Troubleshooting, Click Start. iAll Programs | Panasonic KX WP1050

Useful Information

Troubleshooting

If problems occur while operating the handset and the base unit, you can refer to the check list below. For up-to-date support information, visit http://www.panasonic.com/help. Please refer to it along with this guide for troubleshooting.

Base Unit:

Top Menu:

Problem	Cause/Solution
I do not know the base	L Confirm the KX-WPA102 icon in My Network Places in
unit IP address.	the Start menu when using Windows XP to enable
	UPnP (page 209).
	L The handset shows the IP address assigned to the
	base unit (page 107).
	L When the Internet connection mode is DHCP, Static or
	PPPoE, confirm the base unit’s IP address using
	Windows command.
	1 Click [Start]. i[All Programs] i
	[Accessories] i[Command Prompt].
	L Command Prompt window is displayed.
	2 Enter “ipconfig /all”.
	Default Gateway stands for the base unit’s IP
	address.
	L When the Internet connection mode is AP
	(Bridge), switch the Mode selector to “HOTEL” and
	restart the base unit. You can confirm the base
	unit’s IP address using Windows command as
	above.

I forget my user name	L Press and hold the “FACTORY DEFAULT RESET”
and/or password for the	button on the bottom of the base unit with a pointed
Top Menu.	object until all the Indicators go out. The settings are
	reset to default (page 201).

The Update Firmware	L The base unit firmware may be defective and requires
page is displayed.	an update firmware (page 199).

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX WP1050 operating instructions Troubleshooting, Top Menu Problem Cause/Solution, Click Start. iAll Programs

Contents

This product is designed for use in the following countries Wi-Fi Phone for SkypeTM Introduction Managing History Index Hands free speakerphone Feature highlightsWi-Fi Phone for Use with Skype*1 Wireless Travel Router Base Unit Skype System What is Skype?How do the units work? Telephone Trademarks SkypeOutSkypeIn Skype Voicemail Important safety instructions Battery Installation If you have any problems Security cautions User Name and Password Protection Countries permitted to use this product Open Source Software Http//panasonic.co.jp/pcc/cs/en/telecom/wi-fi-hs.htm Routine care For best performanceBase unit location/avoiding noise Environment Obstacles during Wireless Connection Included accessories Accessory information Packing the accessories Changing the AC cord while traveling Additional/replacement accessoriesAccessory item Order number Sales and support information Front view Rear view Base unit Wireless travel routerControls Receiver # / Line feed key*1 Charge/Ringer indicatorHandset Base unit Key Name To turn on/off the handsetKey functions Keypad lock MUTE/CLEAR Contacts Indicator Status Type Color Pattern Base unit status indicators Introduction Contacts iSelect Symbols used for operationsSending voicemail messages Add contact Screen shots used for operations For Handset System requirementsFor your computer For Base unit A hotel room At home Setup flow Installing the base unit Internet While you are in a hotel room Getting Started While you are at home AP Bridge modeRouter mode Mode selector WAN indicator To LAN port Router mode With a Modem only Getting Started Getting Started Creating a new Internet connection profile Initialization Setup flow If Initialization Setup window is not displayed Initialization Setup Retype Setting Description User NamePassword Getting Started Getting Started Static When the Mode selector is set to HomeSetting Description Settings in step When the Mode selector is set to Hotel Getting Started Getting Started Click Restart Getting Started Setting Description DNS Server Configuring the Internet connection settings Domain Name Setting Description Host Name Subnet Mask Setting Description IP AddressDefault Gateway Service Name Domain name 1 255 characters in this data field IP Address For AP-Static Setting Description Connection ModeDefault Gateway For AP-Static Connection Problem Solution Troubleshooting for installation IP address or http//kxwpa.webpage Initialization Setup Problem Solution Internet access Problem Solution Battery installation/replacement Setting up the handset Battery charge Panasonic battery performance Operation Operating time Battery level Status Not charging Charging Text entry screen Text entry Basic operation Text entry Screen Symbol tableCharacter table Phone Starting up for the first time Turning on the handset Signing in to Skype Starting up for the second time Create new account iSelect Creating a new account Idle screen Handset displays Icon Meaning Handset status icons Icon Your status Skype online statusDisplay backlight Skype online status in the Idle screen Main menu Settings Idle mode option screen Setting the time and date Contact list Using your contact list Managing Contacts Icon Status Skype status icons in contact list Adding Skype contacts Adding contacts Save Adding SkypeOut numbersPhone number iSelect Searching for Skype contacts Remove only Removing contactsSee Unblocking contacts on Contact list options Viewing a contact profile Unblocking contacts Blocking contactsBlocking contacts Options Call iSelect Making a call using the contact listMaking calls Making a call from the contact’s profile Country code + area code + local phone number Making a call using HistoryMaking a direct regular phone call SkypeOut History iSelect Making a direct Skype-to-Skype call Rejecting the call Adjusting the ringer volumeAnswering calls Temporary ringer off Conference Useful features during a call To reject 2nd call To answer 2nd call Yes iSelect Setting the call divert destinationDiverting calls Diverting to other numbers To play your welcome message Setting your welcome messageSettings iSelect Call divert iSelect Voicemail iSelect Diverting to voicemail box Select iOptions iMy greeting iSelect To record a new welcome messageOptions Record new iSelect History iSelect Voicemails iSelect Skype VoicemailListening to voicemail message Send voicemail iSelect Missed calls, incoming calls, outgoing calls History Details *1 VoicemailsPlay *1 Authorization requests Decline Accept New missed calls notification Notification screen New voicemails notification New authorization requests notification Contact list full notification New available software notification Notifications Change status iSelect Setting your profilePersonal Skype online status and profile Changing your status Sign out iSelect Signing out of SkypeDetails shown to all Private details Settings iSelect General iSelect Change password iSelect Personal Skype settingsChanging your password Privacy settings View wireless network status Wireless network connection Connect to a wireless network Find wireless networks For WPA-PSKTKIP or WPA2-PSKAES security network For WEP security network Back To connect to a wireless network that is not found in rangeAdd manually iSelect Network security iSelect 111 Preferred networks list Wireless network settingsSettings iSelect Network iSelect Preferred networks iSelect Networks in range Select TCP Iphome or TCP Iphotel Advanced setting Select Advanced setting iSelectNetwork name Network security Connection type i Select i Dhcp WPA-PSKTKIP or WPA2-PSKAES i Select To add a network to preferred networks list Advanced settingAuthentication Ssid broadcast Auto-connect to open networks list Auto-connectiSelect Auto sign General settingsChange password Settings iSelect General iSelect Software updates iSelect Http//panasonic.co.jp/pcc/cs/en/telecom/wi-fi/uswp1050.htm To update the Panasonic firmware Computer Computer Click Update Handset Settings Reset Tones Brightness Phone settingsSettings iSelect Phone settings iSelect Brightness iSelect Register the handset Handset Information Settings iSelect Information iSelect Network proxy Advanced settingsSoftware update User name Password Recovering the handset More networks View more networks Add network Viewing the service information Service information Handset Locating the handsetBase unit Registering the handset Setting the base unit from Top Menu Menu items Creating a new Internet connection profile Network Connection Modifying the existing network connection profile Base Unit Settings Modifying the wireless information Renewal interval Setting Description WPA-PSK/WPA2-PSK Settings Network KeyData Encryption Session-Key Updating the firmware Base Unit Base Unit Settings Tab Advanced Setup Tab Menu Sub menu1 Sub menu2 MenuSub menu 145 Base Unit Settings Click the Basic tab, then click Internet Connection Basic settingsInternet Connection Hotel Click Delete MAC Address Clone Cloned MAC Address Setting Description MAC Address CloneOriginal MAC Address Click the Advanced tab, then click LAN/DHCP Server Advanced settingsLAN/DHCP Server Number Dhcp ServerStarting IP Address Static Dhcp IP Address Reservation Setting Description MAC Address Click Restart Port Forwarding Click the Advanced tab, then click Port Forwarding Protocol Status/PortForwarding Forwarding IP DMZ Select whether to enable or disable the DMZ feature UPnP Easy Security Packets with Setting Description TransmissionNot work well, select Enable Except Ident Packets Reception Click the Advanced tab, then click Packet Filtering Packet Filtering 163 Direction Status/PacketFiltering Action Log Output Setting Description Destination Port Routing Gateway Setting Description StatusDestination Network/Mask Wireless Basic Wireless 169 Click the Wireless tab, then click Wireless Security Wireless Security 171 MAC Address Filtering To enable or disable MAC address filtering featureClick the Wireless tab, then click MAC Address Filtering Click the Wireless tab, and then click MAC Address Filtering To configure MAC address filtering entry Configure the setting, and then click Add Status ARP Table WAN Interface StatusLAN Interface Status Routing Table Dhcp Lease Table Dhcp Server Status UPnP Port Mapping Table Bssid Wireless Status Handset Status Version Information Maintenance Password Click Restart Click the Maintenance tab, then click Update Firmware Update Firmware 185 Reset to Factory Default Click the Maintenance tab, then click Save Settings Save Settings Click the Maintenance tab, then click Load Settings Load Settings Restart Packet Filtering Log Click the Maintenance tab, then click Packet Filtering Log UPnP Port Mapping Log Click the Maintenance tab, then click UPnP Port Mapping Log Connection Log Click the Maintenance tab, then click Connection Log Help Support Support Link 195 Base Unit Settings Static IP Address Base Unit Settings On the base unit On your computer Mode selector Internet Connection Mode Reset buttonDefault settings Advanced Setup Wireless Connection Settings Select Internet Protocol TCP/IP, then click Properties Setting your computerObtaining an IP address automatically on your computer Click Start, then click Control Panel Select Obtain an IP address automatically Setting the static IP address on your computer 205 Enter the IP address Changing the proxy server settings on Web browser Click OK Click OK, then close the Internet Options window Using your computer on a wireless LAN Setting UPnP to display the shortcut Headset optional Additional accessories Error messages Error code above Visit This feature canNetwork Please try again Later This feature is not Error No Press OK to power Off your device Battery or chargerError occurred Charge cable Press OK to restart Your device Battery error Number Battery levelUpdate process Device must be Updated before it Click Start. iAll Programs TroubleshootingTop Menu Problem Cause/Solution Accessories iCommand Prompt Problem Cause/Solution XXX.XXX.XXX.XXX Computer communication Problem Cause/Solution Base unit Indicators Problem Cause/Solution Contact list Problem Cause/Solution Battery charge Problem Cause/SolutionNetwork connection Problem Cause/Solution Making/Answering calls Problem Cause/Solution Sign in to Skype Problem Cause/Solution Handset Indicator Problem Cause/Solution Handset locator Problem Cause/Solution Updating Firmware Handset Problem Cause/Solution FCC RF Exposure Warning FCC and other information FCC Warning Responsible party RF Exposure Warning Industry Canada IC and other information Entretien de routine Règles d’Industrie Canada et autres renseignementsAvis Conditions ambiantes 227 Contact Important Safety InformationFor European Union EU Declaration of Conformity For business users in the European Union Household waste Feature SpecificationsBase unit Router feature AP Bridge feature Other feature Wireless feature Network feature Handset Skype feature 233 Index 235 Copyright When you ship the productPanasonic Puerto Rico, Inc