Troubleshooting for installation | Panasonic KX WP1050 guide

Getting Started

Troubleshooting for installation

If problems occur while installing the base unit, you can refer to the check list below. For up-to-date support information, visit http://www.panasonic.com/help. Please refer to it along with this guide for troubleshooting.

Connection:

Problem	Solution
The modem is connected	L Check that the modem and this product are connected.
but the WAN indicator is	L Check that the power of the modem and this product
off.	are turned on.
	L It is possible that the Ethernet cable is torn apart. Check
	a link lamp of the device that the base unit is connected
	to.

The Ethernet is	L Check the computer connection.
connected but the LAN	L Check that the computer is turned on.
indicator is off.	L Check that the LAN card and driver are installed on the
	computer.
	L It is possible that the Ethernet cable is torn apart. Check
	a link lamp of the device that the base unit is connected
	to.

54For assistance, please visit http://www.panasonic.com/help

Image 54

Panasonic KX WP1050 operating instructions Troubleshooting for installation, Connection Problem Solution

Contents

Wi-Fi Phone for SkypeTM This product is designed for use in the following countries Introduction Managing History Index Wireless Travel Router Base Unit Feature highlightsWi-Fi Phone for Use with Skype*1 Hands free speakerphone Telephone What is Skype?How do the units work? Skype System Skype Voicemail SkypeOutSkypeIn Trademarks Important safety instructions Installation Battery If you have any problems User Name and Password Protection Security cautions Http//panasonic.co.jp/pcc/cs/en/telecom/wi-fi-hs.htm Countries permitted to use this product Open Source Software Environment For best performanceBase unit location/avoiding noise Routine care Obstacles during Wireless Connection Accessory information Included accessories Packing the accessories Sales and support information Additional/replacement accessoriesAccessory item Order number Changing the AC cord while traveling Base unit Wireless travel router ControlsFront view Rear view Charge/Ringer indicator HandsetReceiver # / Line feed key*1 Keypad lock To turn on/off the handsetKey functions Base unit Key Name MUTE/CLEAR Contacts Base unit status indicators Indicator Status Type Color Pattern Introduction Add contact Symbols used for operationsSending voicemail messages Contacts iSelect Screen shots used for operations For Base unit System requirementsFor your computer For Handset Setup flow A hotel room At home Installing the base unit While you are in a hotel room Internet Getting Started AP Bridge mode Router modeWhile you are at home Mode selector WAN indicator Router mode With a Modem only To LAN port Getting Started Getting Started Initialization Setup flow Creating a new Internet connection profile Initialization Setup If Initialization Setup window is not displayed Setting Description User Name PasswordRetype Getting Started Getting Started Settings in step When the Mode selector is set to HomeSetting Description Static When the Mode selector is set to Hotel Getting Started Getting Started Click Restart Getting Started Configuring the Internet connection settings Setting Description DNS Server Setting Description Host Name Domain Name Setting Description IP Address Default GatewaySubnet Mask Service Name Domain name 1 255 characters in this data field Setting Description Connection Mode Default Gateway For AP-StaticIP Address For AP-Static Troubleshooting for installation Connection Problem Solution Initialization Setup Problem Solution IP address or http//kxwpa.webpage Internet access Problem Solution Setting up the handset Battery installation/replacement Battery charge Battery level Status Not charging Charging Panasonic battery performance Operation Operating time Text entry Text entry screen Basic operation Phone Symbol tableCharacter table Text entry Screen Turning on the handset Signing in to Skype Starting up for the first time Starting up for the second time Creating a new account Create new account iSelect Handset displays Idle screen Handset status icons Icon Meaning Skype online status in the Idle screen Skype online statusDisplay backlight Icon Your status Main menu Settings Idle mode option screen Setting the time and date Using your contact list Contact list Managing Contacts Skype status icons in contact list Icon Status Adding contacts Adding Skype contacts Adding SkypeOut numbers Phone number iSelectSave Searching for Skype contacts Removing contacts See Unblocking contacts onRemove only Contact list options Viewing a contact profile Blocking contacts Blocking contactsUnblocking contacts Making a call from the contact’s profile Making a call using the contact listMaking calls Options Call iSelect History iSelect Making a call using HistoryMaking a direct regular phone call SkypeOut Country code + area code + local phone number Making a direct Skype-to-Skype call Temporary ringer off Adjusting the ringer volumeAnswering calls Rejecting the call Conference Useful features during a call To answer 2nd call To reject 2nd call Diverting to other numbers Setting the call divert destinationDiverting calls Yes iSelect Diverting to voicemail box Setting your welcome messageSettings iSelect Call divert iSelect Voicemail iSelect To play your welcome message Record new iSelect To record a new welcome messageOptions Select iOptions iMy greeting iSelect Skype Voicemail Listening to voicemail messageHistory iSelect Voicemails iSelect Send voicemail iSelect History Missed calls, incoming calls, outgoing calls Voicemails Play *1Details *1 Authorization requests Accept Decline Notification screen New missed calls notification New authorization requests notification New voicemails notification New available software notification Contact list full notification Notifications Changing your status Setting your profilePersonal Skype online status and profile Change status iSelect Private details Signing out of SkypeDetails shown to all Sign out iSelect Personal Skype settings Changing your passwordSettings iSelect General iSelect Change password iSelect Privacy settings Wireless network connection View wireless network status Find wireless networks Connect to a wireless network For WEP security network For WPA-PSKTKIP or WPA2-PSKAES security network Network security iSelect To connect to a wireless network that is not found in rangeAdd manually iSelect Back 111 Networks in range Wireless network settingsSettings iSelect Network iSelect Preferred networks iSelect Preferred networks list Network security Advanced setting Select Advanced setting iSelectNetwork name Select TCP Iphome or TCP Iphotel WPA-PSKTKIP or WPA2-PSKAES i Select Connection type i Select i Dhcp Ssid broadcast Advanced settingAuthentication To add a network to preferred networks list Auto-connect to open networks list Auto-connectiSelect Settings iSelect General iSelect Software updates iSelect General settingsChange password Auto sign To update the Panasonic firmware Http//panasonic.co.jp/pcc/cs/en/telecom/wi-fi/uswp1050.htm Computer Computer Click Update Handset Settings Reset Tones Register the handset Phone settingsSettings iSelect Phone settings iSelect Brightness iSelect Brightness Settings iSelect Information iSelect Handset Information Advanced settings Software updateNetwork proxy Password User name Recovering the handset More networks View more networks Add network Service information Viewing the service information Locating the handset Base unitHandset Registering the handset Setting the base unit from Top Menu Menu items Network Connection Creating a new Internet connection profile Modifying the existing network connection profile Base Unit Settings Modifying the wireless information Session-Key Setting Description WPA-PSK/WPA2-PSK Settings Network KeyData Encryption Renewal interval Updating the firmware Base Unit Base Unit Settings Advanced Setup Tab Menu Sub menuTab Menu Sub menu1 Sub menu2 145 Base Unit Settings Basic settings Internet ConnectionClick the Basic tab, then click Internet Connection Hotel Click Delete MAC Address Clone Setting Description MAC Address Clone Original MAC AddressCloned MAC Address Advanced settings LAN/DHCP ServerClick the Advanced tab, then click LAN/DHCP Server Address Dhcp ServerStarting IP Number Setting Description MAC Address Static Dhcp IP Address Reservation Click Restart Port Forwarding Click the Advanced tab, then click Port Forwarding Forwarding IP Status/PortForwarding Protocol Select whether to enable or disable the DMZ feature DMZ UPnP Easy Security Reception Setting Description TransmissionNot work well, select Enable Except Ident Packets Packets with Packet Filtering Click the Advanced tab, then click Packet Filtering 163 Action Status/PacketFiltering Direction Setting Description Destination Port Log Output Routing Network/Mask Setting Description StatusDestination Gateway Wireless Wireless Basic 169 Wireless Security Click the Wireless tab, then click Wireless Security 171 To enable or disable MAC address filtering feature Click the Wireless tab, then click MAC Address FilteringMAC Address Filtering To configure MAC address filtering entry Click the Wireless tab, and then click MAC Address Filtering Configure the setting, and then click Add Status Routing Table WAN Interface StatusLAN Interface Status ARP Table Dhcp Server Status Dhcp Lease Table UPnP Port Mapping Table Wireless Status Bssid Handset Status Version Information Maintenance Password Click Restart Update Firmware Click the Maintenance tab, then click Update Firmware 185 Reset to Factory Default Save Settings Click the Maintenance tab, then click Save Settings Load Settings Click the Maintenance tab, then click Load Settings Restart Click the Maintenance tab, then click Packet Filtering Log Packet Filtering Log Click the Maintenance tab, then click UPnP Port Mapping Log UPnP Port Mapping Log Click the Maintenance tab, then click Connection Log Connection Log Support Help Support Link 195 Base Unit Settings Static IP Address Base Unit Settings On your computer On the base unit Mode selector Reset button Default settingsInternet Connection Mode Wireless Connection Settings Advanced Setup Click Start, then click Control Panel Setting your computerObtaining an IP address automatically on your computer Select Internet Protocol TCP/IP, then click Properties Setting the static IP address on your computer Select Obtain an IP address automatically 205 Enter the IP address Changing the proxy server settings on Web browser Click OK Click OK, then close the Internet Options window Setting UPnP to display the shortcut Using your computer on a wireless LAN Additional accessories Headset optional Error messages Error No This feature canNetwork Please try again Later This feature is not Error code above Visit Charge cable Press OK to restart Your device Battery error Battery or chargerError occurred Press OK to power Off your device Updated before it Battery levelUpdate process Device must be Number Accessories iCommand Prompt TroubleshootingTop Menu Problem Cause/Solution Click Start. iAll Programs Problem Cause/Solution Computer communication Problem Cause/Solution XXX.XXX.XXX.XXX Base unit Indicators Problem Cause/Solution Battery charge Problem Cause/Solution Network connection Problem Cause/SolutionContact list Problem Cause/Solution Sign in to Skype Problem Cause/Solution Making/Answering calls Problem Cause/Solution Handset Indicator Problem Cause/Solution Updating Firmware Handset Problem Cause/Solution Handset locator Problem Cause/Solution FCC and other information FCC RF Exposure Warning Responsible party FCC Warning Industry Canada IC and other information RF Exposure Warning Conditions ambiantes Règles d’Industrie Canada et autres renseignementsAvis Entretien de routine 227 Declaration of Conformity Important Safety InformationFor European Union EU Contact Household waste For business users in the European Union AP Bridge feature SpecificationsBase unit Router feature Feature Wireless feature Other feature Handset Skype feature Network feature 233 Index 235 When you ship the product Panasonic Puerto Rico, IncCopyright