Troubleshooting and Diagnostics | Paradyne 8510 RADSL, 8310 MVLt

Hotwire DSLAM System Description

Troubleshooting and Diagnostics

The Hotwire DSLAM system provides DSL diagnostic submenu options that:

HDisplay self-test results for CPU health, memory and ports, and resets.

HShow major alarms such as Selftest Failure, Processor Failure, and DSL or Ethernet port failure.

HShow minor alarms such as Configuration Error or Incorrect SN ports.

HRun a nondisruptive packet echo test over the DSL line.

NOTE:

You must have Administrator permission to perform most of the troubleshooting and diagnostic activities. However, you can run nondisruptive tests as a user with Operator permission.

For more information about troubleshooting and diagnostics, see Chapter 6,

Diagnostics and Troubleshooting.

NOTE:

If you would like more information on DSL-based services, applications, and network deployment, refer to Paradyne's DSL Sourcebook. The book may be downloaded or ordered through Paradyne's World Wide Web Site at http://www.paradyne.com.

1-8

January 1999

8000-A2-GB26-10

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Paradyne 8510 RADSL, 8310 MVLt manual Troubleshooting and Diagnostics

Contents

HOTWIRE Dslam for 8310 MVL and 8510 Radsl Cards Copyright E 1999 Paradyne Corporation All rights reserved Contents Configuring the Hotwire Dslam Traps Contents About This Guide Document Purpose and Intended Audience Document Summary Section Description Product-Related Documents Document Number Document Title Viii Hotwire Dslam System Description What is the Hotwire DSLAM? Hotwire Dslam Components Central Office COOptional Hotwire Dslam Chassis Input Front View of a Hotwire 8800 or 8810 Dslam Chassis Hotwire Dslam Features MCC CardRadsl or MVL Card Levels of Access Configuring the DSL CardsSoftware Functionality Monitoring the DSL Cards Troubleshooting and Diagnostics Hotwire Menus and Screens Overview Components of a Hotwire Menu Menu and Screen Formats Components of a Hotwire Screen Commonly Used Navigation Keys Keys Definition Hotwire ± MCC Menu Hotwire Menu HierarchyHotwire Chassis Main Menu Hotwire Chassis Diagnostics Hotwire ± DSL MenuHotwire DSL Applications DSL Card Configuration Menu Logging In to the System DSL Card Monitoring Menu Reviewing the Levels of Access User Login Screen Card Selection Screen Column Position Display Description Heading D U X X Manually Logging Out Accessing the Hotwire ± DSL MenuExiting from the System Automatically Logging Out Domain Types Configuring the Hotwire DslamService Domain Management Domain Configuring the DSL Cards For each DSL card, to See Configuring VNIDs on a DSL Card Configuring the Active Vnid on each DSL Port Configuring Static Users Addressing a Location Using Dhcp Configuring Subnet Addressing Configuring Subnet Masks Configuring IP Filter Rules Configuring the Hotwire Dslam MVL and 8510 Radsl Card Configuration DSL Configuration Card Status Screens Time/Date Card Status Options 1Card Info Card Information Nvram Clear Card Status Options 2 Nvram Cfg Loader Nvram Configuration LoaderCard Reset DOS Machine Download Code a or Apply Download B Card Status Options 3Download Code Download Code and Apply Download F a and B Apply Download B DSL Configuration Ports Screens Ports Options 1Ethernet Port Ports Options 2 DSL Ports Radsl Parameters 8510 Radsl Card Ports Options 3 DSL Ports MVL Parameters 8310 MVL Card DSL Configuration Interfaces Screens Interfaces Options General General InterfacesControl Control Interfaces DSL Configuration Users Screens DSL Configuration Bridge Screens Card Vnid Bridge Options 1General General Bridge Parameters Port Vnid Bridge Options 2 Client Vnid Bridge Options 3 ARP Entry Add ARP Entry B DSL Configuration Service Node Screens Service Node Options SN Configuration DSL Configuration Filters Screen IP Filters IP Filter Configuration screen Filters Options 1IP Filters IP Filter Table IP Filters IP Filter Configuration Filters Options 2Destination Address ± nnn.nnn.nnn.nnn format Monitoring the Hotwire Dslam DSL Monitoring Card Status Screens Login History Card Status OptionsCard Info General Card Information Syslog Screen Example DSL Monitoring Physical Layer Screens Physical Layer Options 1Active List Active Ports List Physical Layer Options 2 Ethernet Stats Ethernet Statistics Physical Layer Options 3 EtherHDLC Stats EtherHDLC StatisticsInitialized EtherHDLC Ports ± s1c, s1d, s1e, or s1f Physical Layer Options 4 DSL Link Perf DSL Link Performance Summary Physical Layer Options 5 DSL Perf Stats DSL Performance StatsCustomer Data DSL Error Stats Physical Layer Options 6DSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens Monitor Interfaces Options Active List Active Interfaces ListStatus Interface Status DSL Network Protocol Screens Network Protocol Options 1 Socket StatisticsUDP Statistics Network Protocol Options 2 TCP Statistics TCP Data Statistics Network Protocol Options 3 TCP Connection StatisticsIP Statistics Network Protocol Options 4 Icmp Statistics Icmp Packet StatisticsSnmp Statistics Snmp Authentication Statistics Network Protocol Options 5 DSL Bridge Screens Bridge Table MAC Table ClientItem to Display ± Entry number Vnid ARP Table DSL SN Information Screen IP Filters Default filter action ± Forward/discardDSL Monitoring IP Filters Screen Filter Table Diagnostics and Troubleshooting Diagnostic Screens Selftest Diagnostics OptionsAlarms Card Alarms DSL Packet Echo Test Major Alarms 1 Action TroubleshootingChecking Alarms No Response at Startup Major Alarms 2 Action Minor Alarms 1 Action Margin Threshold Minor Alarms 2 Action Link DownThreshold Network Problems High-Level Troubleshooting Client-to-Service Node Segment Client Cannot Ping the Gateway RouterIf the Client cannot Ping the Gateway Router Then Layer 1 ± Client Cannot Reach Service NodeClient-to-Service Node Segment Layer Solution Physical Service Node-to-DSLAM Segment 1 Layer Solution Client Cannot Reach DslamLayer 1 ± Physical Service Node-to-DSLAM Segment 2 Layer Solution Layer 2 ±Network Client Cannot Reach IPC DSLAM-to-IPC Segment Layer Solution Movefromdef=1 IPC-to-Router Segment Layer Solution Client Cannot Reach Router Cannot Upload Configurations to a Unix Server Router-to-IPC Segment Layer Solution Performance Issues ± Viewing Network Statistics Examining Performance Issues Go To Download Code Download Code Download Only System Automatic Immediate Apply Traps DSL Card TrapsEvent Severity Comment Trap # Traps MIB Traps Glossary Dhcp Server Default routeDhcp Relay Agent Domain Hub HostHost routes Internet Manager Service NodeOpenLane DCE Packet Subnet mask Static routeSubnet address Telnet GL-6 Index IN-1 IN-2