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Paradyne 8510 RADSL, 8310 MVLt manual Troubleshooting and Diagnostics

Models: 8510 RADSL 8310 MVLt

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Hotwire DSLAM System Description

Troubleshooting and Diagnostics

The Hotwire DSLAM system provides DSL diagnostic submenu options that:

HDisplay self-test results for CPU health, memory and ports, and resets.

HShow major alarms such as Selftest Failure, Processor Failure, and DSL or Ethernet port failure.

HShow minor alarms such as Configuration Error or Incorrect SN ports.

HRun a nondisruptive packet echo test over the DSL line.

NOTE:

You must have Administrator permission to perform most of the troubleshooting and diagnostic activities. However, you can run nondisruptive tests as a user with Operator permission.

For more information about troubleshooting and diagnostics, see Chapter 6,

Diagnostics and Troubleshooting.

NOTE:

If you would like more information on DSL-based services, applications, and network deployment, refer to Paradyne's DSL Sourcebook. The book may be downloaded or ordered through Paradyne's World Wide Web Site at http://www.paradyne.com.

1-8

January 1999

8000-A2-GB26-10

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Paradyne 8510 RADSL, 8310 MVLt manual Troubleshooting and Diagnostics

Contents

HOTWIRE Dslam for 8310 MVL and 8510 Radsl Cards Copyright E 1999 Paradyne Corporation All rights reserved Contents Configuring the Hotwire Dslam Traps Contents About This Guide Document Purpose and Intended AudienceDocument Summary Section DescriptionProduct-Related Documents Document Number Document TitleViii Hotwire Dslam System Description What is the Hotwire DSLAM?Hotwire Dslam Components Central Office COOptional Hotwire Dslam Chassis InputFront View of a Hotwire 8800 or 8810 Dslam Chassis Hotwire Dslam Features MCC CardRadsl or MVL Card Levels of Access Configuring the DSL CardsSoftware Functionality Monitoring the DSL Cards Troubleshooting and Diagnostics Hotwire Menus and Screens OverviewComponents of a Hotwire Menu Menu and Screen FormatsComponents of a Hotwire Screen Commonly Used Navigation Keys Keys DefinitionHotwire ± MCC Menu Hotwire Menu HierarchyHotwire Chassis Main Menu Hotwire ChassisDiagnostics Hotwire ± DSL MenuHotwire DSL ApplicationsDSL Card Configuration Menu Logging In to the System DSL Card Monitoring MenuReviewing the Levels of Access User Login ScreenCard Selection Screen Column Position Display Description Heading D U X XManually Logging Out Accessing the Hotwire ± DSL MenuExiting from the System Automatically Logging OutDomain Types Configuring the Hotwire DslamService Domain Management DomainConfiguring the DSL Cards For each DSL card, to SeeConfiguring VNIDs on a DSL Card Configuring the Active Vnid on each DSL Port Configuring Static Users Addressing a Location Using DhcpConfiguring Subnet Addressing Configuring Subnet MasksConfiguring IP Filter Rules Configuring the Hotwire Dslam MVL and 8510 Radsl Card Configuration DSL Configuration Card Status ScreensTime/Date Card Status Options 1Card Info Card Information Nvram ClearCard Status Options 2 Nvram Cfg Loader Nvram Configuration LoaderCard Reset DOS MachineDownload Code a or Apply Download B Card Status Options 3Download Code Download Code and Apply Download F a and B Apply Download BDSL Configuration Ports Screens Ports Options 1Ethernet Port Ports Options 2 DSL Ports Radsl Parameters 8510 Radsl CardPorts Options 3 DSL Ports MVL Parameters 8310 MVL CardDSL Configuration Interfaces Screens Interfaces Options General General InterfacesControl Control Interfaces DSL Configuration Users Screens DSL Configuration Bridge ScreensCard Vnid Bridge Options 1General General Bridge Parameters Port VnidBridge Options 2 Client VnidBridge Options 3 ARP Entry Add ARP Entry BDSL Configuration Service Node Screens Service Node Options SN ConfigurationDSL Configuration Filters Screen IP Filters IP Filter Configuration screen Filters Options 1IP Filters IP Filter Table IP Filters IP Filter Configuration Filters Options 2Destination Address ± nnn.nnn.nnn.nnn format Monitoring the Hotwire Dslam DSL Monitoring Card Status ScreensLogin History Card Status OptionsCard Info General Card Information Syslog Screen Example DSL Monitoring Physical Layer Screens Physical Layer Options 1Active List Active Ports List Physical Layer Options 2 Ethernet Stats Ethernet StatisticsPhysical Layer Options 3 EtherHDLC Stats EtherHDLC StatisticsInitialized EtherHDLC Ports ± s1c, s1d, s1e, or s1f Physical Layer Options 4 DSL Link Perf DSL Link Performance SummaryPhysical Layer Options 5 DSL Perf Stats DSL Performance StatsCustomer Data DSL Error Stats Physical Layer Options 6DSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens Monitor Interfaces Options Active List Active Interfaces ListStatus Interface Status DSL Network Protocol Screens Network Protocol Options 1 Socket StatisticsUDP Statistics Network Protocol Options 2 TCP Statistics TCP Data StatisticsNetwork Protocol Options 3 TCP Connection StatisticsIP Statistics Network Protocol Options 4 Icmp Statistics Icmp Packet StatisticsSnmp Statistics Snmp Authentication Statistics Network Protocol Options 5DSL Bridge Screens Bridge TableMAC Table ClientItem to Display ± Entry number Vnid ARP TableDSL SN Information Screen IP Filters Default filter action ± Forward/discardDSL Monitoring IP Filters Screen Filter TableDiagnostics and Troubleshooting Diagnostic ScreensSelftest Diagnostics OptionsAlarms Card Alarms DSL Packet Echo TestMajor Alarms 1 Action TroubleshootingChecking Alarms No Response at StartupMajor Alarms 2 Action Minor Alarms 1 Action Margin ThresholdMinor Alarms 2 Action Link DownThreshold Network Problems High-Level TroubleshootingClient-to-Service Node Segment Client Cannot Ping the Gateway RouterIf the Client cannot Ping the Gateway Router Then Layer 1 ± Client Cannot Reach Service NodeClient-to-Service Node Segment Layer Solution PhysicalService Node-to-DSLAM Segment 1 Layer Solution Client Cannot Reach DslamLayer 1 ± Physical Service Node-to-DSLAM Segment 2 Layer Solution Layer 2 ±Network Client Cannot Reach IPC DSLAM-to-IPC Segment Layer Solution Movefromdef=1IPC-to-Router Segment Layer Solution Client Cannot Reach RouterCannot Upload Configurations to a Unix Server Router-to-IPC Segment Layer SolutionPerformance Issues ± Viewing Network Statistics Examining Performance Issues Go ToDownload Code Download Code Download Only System Automatic Immediate ApplyTraps DSL Card TrapsEvent Severity Comment Trap # Traps MIB Traps Glossary Dhcp Server Default routeDhcp Relay Agent DomainHub HostHost routes InternetManager Service NodeOpenLane DCE PacketSubnet mask Static routeSubnet address TelnetGL-6 Index IN-1IN-2