Troubleshooting, Checking Alarms | Paradyne 8310 MVLt, 8510 RADSL

Diagnostics and Troubleshooting

Troubleshooting

The status of each card in the Hotwire DSLAM is indicated on the Card Selection screen (see Components of a Hotwire Screen in Chapter 2, Hotwire Menus and Screens).

Checking Alarms

If the Card Selection screen indicates that a Major or Minor Alarm is on a card, follow the menu selection sequence Diagnostics → Alarms (D-B) to determine the cause of the alarm.

No Response at Startup

DSL cards do not respond at startup after rebooting chassis. Reset the MCC card. Be sure LEDs go through the reset sequence twice within about one minute.

If a DSL card does not appear on the Card Selection screen because the MCC card can no longer communicate with it, the MCC card will generate a major alarm. Follow the MCC's menu selection sequence Monitor → Card Status → Syslog (B-A-C) and view the event on the MCC Card System Log.

Major Alarms

Use Table 6-2 to determine the appropriate action to take for each Major Alarm.

Table 6-2. Major Alarms (1 of 2)

Alarm

Action

Selftest Failure

1.Check the Self-test Results display by following the menu selection sequence: Diagnostics → Selftest (D-A)

2.Do another Selftest (Reset) and check results.

±If the results are normal, the problem was transient. Log the results.

±If the results are the same as the first self-test, the card should be replaced. If only one port on a DSL card is bad, that port can be disabled. You may continue to use the card until it is convenient to replace it.

	Processor	1.	Check the Selftest Results display by following the menu selection
	Failure		sequence: Diagnostics → Selftest (D-A)
	(Sanity	2.	Do another Selftest (Reset) and check results.
	Timer)	2.	Do another Selftest (Reset) and check results.
	Timer)		± If the results are normal, the problem was transient. Log the results.

			± If the results are the same as the first self-test, the card should be
			replaced.

8000-A2-GB26-10

January 1999

6-3

Image 81

Paradyne 8310 MVLt, 8510 RADSL manual Troubleshooting, Checking Alarms, No Response at Startup, Major Alarms 1 Action

Contents

HOTWIRE Dslam for 8310 MVL and 8510 Radsl Cards Copyright E 1999 Paradyne Corporation All rights reserved Contents Configuring the Hotwire Dslam Traps Contents Document Purpose and Intended Audience About This Guide Section Description Document Summary Document Number Document Title Product-Related Documents Viii What is the Hotwire DSLAM? Hotwire Dslam System Description Hotwire Dslam Components Central Office COOptional Input Hotwire Dslam Chassis Front View of a Hotwire 8800 or 8810 Dslam Chassis Hotwire Dslam Features MCC CardRadsl or MVL Card Levels of Access Configuring the DSL CardsSoftware Functionality Monitoring the DSL Cards Troubleshooting and Diagnostics Overview Hotwire Menus and Screens Menu and Screen Formats Components of a Hotwire Menu Components of a Hotwire Screen Keys Definition Commonly Used Navigation Keys Hotwire Chassis Main Menu Hotwire Menu HierarchyHotwire ± MCC Menu Hotwire Chassis Hotwire DSL Hotwire ± DSL MenuDiagnostics Applications DSL Card Configuration Menu DSL Card Monitoring Menu Logging In to the System User Login Screen Reviewing the Levels of Access Card Selection Screen D U X X Column Position Display Description Heading Exiting from the System Accessing the Hotwire ± DSL MenuManually Logging Out Automatically Logging Out Service Domain Configuring the Hotwire DslamDomain Types Management Domain For each DSL card, to See Configuring the DSL Cards Configuring VNIDs on a DSL Card Configuring the Active Vnid on each DSL Port Addressing a Location Using Dhcp Configuring Static Users Configuring Subnet Masks Configuring Subnet Addressing Configuring IP Filter Rules Configuring the Hotwire Dslam DSL Configuration Card Status Screens MVL and 8510 Radsl Card Configuration Card Info Card Information Card Status Options 1Time/Date Nvram Clear Card Reset Nvram Cfg Loader Nvram Configuration LoaderCard Status Options 2 DOS Machine Download Code Download Code and Apply Download F a and B Card Status Options 3Download Code a or Apply Download B Apply Download B DSL Configuration Ports Screens Ports Options 1Ethernet Port DSL Ports Radsl Parameters 8510 Radsl Card Ports Options 2 DSL Ports MVL Parameters 8310 MVL Card Ports Options 3 DSL Configuration Interfaces Screens Interfaces Options General General InterfacesControl Control Interfaces DSL Configuration Bridge Screens DSL Configuration Users Screens General General Bridge Parameters Bridge Options 1Card Vnid Port Vnid Client Vnid Bridge Options 2 ARP Entry Add ARP Entry B Bridge Options 3 DSL Configuration Service Node Screens SN Configuration Service Node Options DSL Configuration Filters Screen IP Filters IP Filter Configuration screen Filters Options 1IP Filters IP Filter Table IP Filters IP Filter Configuration Filters Options 2Destination Address ± nnn.nnn.nnn.nnn format DSL Monitoring Card Status Screens Monitoring the Hotwire Dslam Login History Card Status OptionsCard Info General Card Information Syslog Screen Example DSL Monitoring Physical Layer Screens Physical Layer Options 1Active List Active Ports List Ethernet Stats Ethernet Statistics Physical Layer Options 2 Physical Layer Options 3 EtherHDLC Stats EtherHDLC StatisticsInitialized EtherHDLC Ports ± s1c, s1d, s1e, or s1f DSL Link Perf DSL Link Performance Summary Physical Layer Options 4 Physical Layer Options 5 DSL Perf Stats DSL Performance StatsCustomer Data DSL Error Stats Physical Layer Options 6DSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens Monitor Interfaces Options Active List Active Interfaces ListStatus Interface Status DSL Network Protocol Screens Network Protocol Options 1 Socket StatisticsUDP Statistics TCP Statistics TCP Data Statistics Network Protocol Options 2 Network Protocol Options 3 TCP Connection StatisticsIP Statistics Network Protocol Options 4 Icmp Statistics Icmp Packet StatisticsSnmp Statistics Network Protocol Options 5 Snmp Authentication Statistics Bridge Table DSL Bridge Screens MAC Table ClientItem to Display ± Entry number ARP Table Vnid DSL SN Information Screen DSL Monitoring IP Filters Screen Default filter action ± Forward/discardIP Filters Filter Table Diagnostic Screens Diagnostics and Troubleshooting Alarms Card Alarms Diagnostics OptionsSelftest DSL Packet Echo Test Checking Alarms TroubleshootingMajor Alarms 1 Action No Response at Startup Major Alarms 2 Action Margin Threshold Minor Alarms 1 Action Minor Alarms 2 Action Link DownThreshold High-Level Troubleshooting Network Problems Client-to-Service Node Segment Client Cannot Ping the Gateway RouterIf the Client cannot Ping the Gateway Router Then Client-to-Service Node Segment Layer Solution Client Cannot Reach Service NodeLayer 1 ± Physical Service Node-to-DSLAM Segment 1 Layer Solution Client Cannot Reach DslamLayer 1 ± Physical Service Node-to-DSLAM Segment 2 Layer Solution Layer 2 ±Network Client Cannot Reach IPC Movefromdef=1 DSLAM-to-IPC Segment Layer Solution Client Cannot Reach Router IPC-to-Router Segment Layer Solution Router-to-IPC Segment Layer Solution Cannot Upload Configurations to a Unix Server Examining Performance Issues Go To Performance Issues ± Viewing Network Statistics Download Code Download Only System Automatic Immediate Apply Download Code Traps DSL Card TrapsEvent Severity Comment Trap # Traps MIB Traps Glossary Dhcp Relay Agent Default routeDhcp Server Domain Host routes HostHub Internet OpenLane DCE Service NodeManager Packet Subnet address Static routeSubnet mask Telnet GL-6 IN-1 Index IN-2