Client Cannot Ping the Gateway Router | Paradyne 8510 RADSL instruction

Diagnostics and Troubleshooting

The following table provides an overview of the sequence of troubleshooting procedures for the DSL card. The following sections address potential problems that may occur in each network segment:

If the Client cannot Ping the Gateway Router and . . .

Then . . .

The Client cannot reach the SN	Refer to Table 6-4,Client-to-ServiceNode
	Segment.

The Client cannot reach the DSLAM	Refer to Table 6-5, Service Node-to-DSLAM
	Segment.

The Client cannot reach the IPC	Refer to Table 6-6,DSLAM-to-IPC Segment.

The Client cannot reach the Gateway	Refer to Table 6-7,IPC-to-Router Segment,
Router	and Table 6-8,Router-to-IPCSegment.

The tables in the following sections, each pertaining to a specific network segment, provide suggestions for resolving network problems.

Client Cannot Ping the Gateway Router

When the client cannot Ping the gateway router, specific fault-isolation procedures begin with the first network segment, client-to-service node (SN).

	ISP
	Gateway	Next Hop
	Gateway	Router	IPC	DSLAM
	Router	Router	IPC	DSLAM
		(NHR)
	ISP		WAN

WAN NMS

NMS

Client-to-Service Node

Segment

Clients

SN

SN

Hub

99-16172-01

6-8

January 1999

8000-A2-GB26-10

Image 86

Paradyne 8510 RADSL, 8310 MVLt Client Cannot Ping the Gateway Router, If the Client cannot Ping the Gateway Router Then

Contents

HOTWIRE Dslam for 8310 MVL and 8510 Radsl Cards Copyright E 1999 Paradyne Corporation All rights reserved Contents Configuring the Hotwire Dslam Traps Contents About This Guide Document Purpose and Intended Audience Document Summary Section Description Product-Related Documents Document Number Document Title Viii Hotwire Dslam System Description What is the Hotwire DSLAM? Optional Hotwire Dslam ComponentsCentral Office CO Hotwire Dslam Chassis Input Front View of a Hotwire 8800 or 8810 Dslam Chassis Radsl or MVL Card Hotwire Dslam FeaturesMCC Card Software Functionality Levels of AccessConfiguring the DSL Cards Monitoring the DSL Cards Troubleshooting and Diagnostics Hotwire Menus and Screens Overview Components of a Hotwire Menu Menu and Screen Formats Components of a Hotwire Screen Commonly Used Navigation Keys Keys Definition Hotwire ± MCC Menu Hotwire Menu HierarchyHotwire Chassis Main Menu Hotwire Chassis Diagnostics Hotwire ± DSL MenuHotwire DSL Applications DSL Card Configuration Menu Logging In to the System DSL Card Monitoring Menu Reviewing the Levels of Access User Login Screen Card Selection Screen Column Position Display Description Heading D U X X Manually Logging Out Accessing the Hotwire ± DSL MenuExiting from the System Automatically Logging Out Domain Types Configuring the Hotwire DslamService Domain Management Domain Configuring the DSL Cards For each DSL card, to See Configuring VNIDs on a DSL Card Configuring the Active Vnid on each DSL Port Configuring Static Users Addressing a Location Using Dhcp Configuring Subnet Addressing Configuring Subnet Masks Configuring IP Filter Rules Configuring the Hotwire Dslam MVL and 8510 Radsl Card Configuration DSL Configuration Card Status Screens Time/Date Card Status Options 1Card Info Card Information Nvram Clear Card Status Options 2 Nvram Cfg Loader Nvram Configuration LoaderCard Reset DOS Machine Download Code a or Apply Download B Card Status Options 3Download Code Download Code and Apply Download F a and B Apply Download B Ethernet Port DSL Configuration Ports ScreensPorts Options 1 Ports Options 2 DSL Ports Radsl Parameters 8510 Radsl Card Ports Options 3 DSL Ports MVL Parameters 8310 MVL Card DSL Configuration Interfaces Screens Control Control Interfaces Interfaces OptionsGeneral General Interfaces DSL Configuration Users Screens DSL Configuration Bridge Screens Card Vnid Bridge Options 1General General Bridge Parameters Port Vnid Bridge Options 2 Client Vnid Bridge Options 3 ARP Entry Add ARP Entry B DSL Configuration Service Node Screens Service Node Options SN Configuration DSL Configuration Filters Screen IP Filters IP Filter Table IP Filters IP Filter Configuration screenFilters Options 1 Destination Address ± nnn.nnn.nnn.nnn format IP Filters IP Filter ConfigurationFilters Options 2 Monitoring the Hotwire Dslam DSL Monitoring Card Status Screens Card Info General Card Information Login HistoryCard Status Options Syslog Screen Example Active List Active Ports List DSL Monitoring Physical Layer ScreensPhysical Layer Options 1 Physical Layer Options 2 Ethernet Stats Ethernet Statistics Initialized EtherHDLC Ports ± s1c, s1d, s1e, or s1f Physical Layer Options 3EtherHDLC Stats EtherHDLC Statistics Physical Layer Options 4 DSL Link Perf DSL Link Performance Summary Customer Data Physical Layer Options 5DSL Perf Stats DSL Performance Stats DSL Xmit Status DSL Transmit Stats DSL Error StatsPhysical Layer Options 6 DSL Monitoring Interfaces Screens Status Interface Status Monitor Interfaces OptionsActive List Active Interfaces List DSL Network Protocol Screens UDP Statistics Network Protocol Options 1Socket Statistics Network Protocol Options 2 TCP Statistics TCP Data Statistics IP Statistics Network Protocol Options 3TCP Connection Statistics Snmp Statistics Network Protocol Options 4Icmp Statistics Icmp Packet Statistics Snmp Authentication Statistics Network Protocol Options 5 DSL Bridge Screens Bridge Table Item to Display ± Entry number MAC TableClient Vnid ARP Table DSL SN Information Screen IP Filters Default filter action ± Forward/discardDSL Monitoring IP Filters Screen Filter Table Diagnostics and Troubleshooting Diagnostic Screens Selftest Diagnostics OptionsAlarms Card Alarms DSL Packet Echo Test Major Alarms 1 Action TroubleshootingChecking Alarms No Response at Startup Major Alarms 2 Action Minor Alarms 1 Action Margin Threshold Threshold Minor Alarms 2 ActionLink Down Network Problems High-Level Troubleshooting If the Client cannot Ping the Gateway Router Then Client-to-Service Node SegmentClient Cannot Ping the Gateway Router Layer 1 ± Client Cannot Reach Service NodeClient-to-Service Node Segment Layer Solution Physical Layer 1 ± Physical Service Node-to-DSLAM Segment 1 Layer SolutionClient Cannot Reach Dslam Network Service Node-to-DSLAM Segment 2 Layer SolutionLayer 2 ± Client Cannot Reach IPC DSLAM-to-IPC Segment Layer Solution Movefromdef=1 IPC-to-Router Segment Layer Solution Client Cannot Reach Router Cannot Upload Configurations to a Unix Server Router-to-IPC Segment Layer Solution Performance Issues ± Viewing Network Statistics Examining Performance Issues Go To Download Code Download Code Download Only System Automatic Immediate Apply Event Severity Comment Trap # TrapsDSL Card Traps Traps MIB Traps Glossary Dhcp Server Default routeDhcp Relay Agent Domain Hub HostHost routes Internet Manager Service NodeOpenLane DCE Packet Subnet mask Static routeSubnet address Telnet GL-6 Index IN-1 IN-2