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Paxar 9402, 9403 manual A G N O S T I C S a N D Error S

Models: 9402 9403

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D I A G N O S T I C S A N D E R R O R S

8

This chapter explains how to

print a test label

reset the printer

call Technical Support.

Before you call Service, print a test label. The label contains information to help Service diagnose mechanical and setup problems.

This chapter also provides explanations of your printer’s errors. The errors are classified by type and are listed in order. If you have trouble loading supplies or performing maintenance, refer to the Operator’s Handbook.

Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 703-758 are supply errors. Follow the directions provided with the error description to correct the problem. Errors numbered 900-999 are Hard Printer Failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter.

To clear a data error, press ENTER or ESCAPE/CLEAR, depending on your printer. If a formatting error occurs, the label prints; but data may be missing. Correct the format or batch and resend them to the printer. If a data error occurs, press FEED/CUT to queue and print an error label.

An error label is not available on

the 9403 printer.

Diagnostics and Errors 8-1

Image 167

Paxar 9402, 9403 manual A G N O S T I C S a N D Error S

Contents

9403 9825 9850 9855 9860 Paxar PrintersTrademarks Canadian D.O.C. WarningGetting Started B L E O F C O N T E N T SPage Page Printing Iv Table of ContentsStatus Polling Page Page Page O u t T h i s M a n u a l T T I N G S T a R T E D2Getting Started F o r e Yo u B e g i nE a t i n g a n M P C L I I F o r m a t P a c k e t Type the following bar code data Type the following constant text fieldType the following bar code field Type the following text fieldSample Batch Packet I l y S t a r t u p P r o c e d u r e sA r t i n g w i t h a D e s i g n T e r m i n i n g t h e P r i n t a r e a T e r m i n i n g F o r m a t C o n t e n t sA w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s Field Type Description Examples N s i d e r i n g F i e l d Ty p e sL l i n g i n t h e F o r m a t Wo r k s h e e t N s i d e r i n g F o n t sT e r c h a n g i n g P a c k e t s I n g t h e F o r m a t Wo r k s h e e tN F I G U R I N G T H E P R I N T E R I n g P a r a l l e l C o m m u n i c a t i o n s T t i n g C o m m u n i c a t i o n P a r a m e t e r s‘comment‘ I n g M P C L I I C o n v e n t i o n sC L I I P u n c t u a t i o n A n d a r d S y n t a x G u i d e l i n e sPage N f i g u r a t i o n P a c k e t H e a d e r I n g O n l i n e C o n f i g u r a t i o n P a c k e t sHeader Constant ID# ID. Use 6Configuring the PrinterHeader,ID#,action,device p 25,0,0,0 p A,N,E pN f i g u r a t i o n S y n t a x G u i d e l i n e s F i n i n g t h e S y s t e m S e t u p P a c k e t A1. a System Setup PacketK i n g P r i n t a d j u s t m e n t s Ansi 10Configuring the PrinterSupplyposn,cutposn,skipindex p F i n i n g t h e S u p p l y S e t u p P a c k e tSupplytype,ribbonon,feedmode Example I ,B,0,0,1,10,50,1 p Speedadj,phwidth p Contrast,printadj,marginadjustF i n i n g t h e P r i n t C o n t r o l P a c k e t Cursym,secondary,decimals p 14Configuring the Printer1,1,2 p ANSIcd,string1,string2 p ?E?~123~044~034~124~125~126~094 p S e t t i n g C o n t r o l C h a r a c t e r sSyntax I ,F,baud,wordlength,stopbits,parity, flowcontrol p DTR defaultF i n i n g t h e B a c k f e e d C o n t r o l P a c k e t 2 p Action,dispos,bkfddis pPage To reallocate in K Enter this amount 22Configuring the PrinterM1. M Memory Configuration Packet M2. buffer Buffer type Buffer,device,buffersize pBuffer Type 9403 9825 9850 9855/9860 M3. device Storage type9403 9825 9850 9855/9860 E c k i n g C u r r e n t B u f f e r S i z e s1147.8 = O u t M e m o r y B u f f e r sLinecount x 50/1024 Make copies of this page to use as a buffer worksheet F f e r Wo r k s h e e tF f e r a l l o c a t i o n C o n s i d e r a t i o n s Page N d i n g I m m e d i a t e C o m m a n d s I n g I m m e d i a t e C o m m a n d sA b l i n g I m m e d i a t e C o m m a n d s 30Configuring the Printer SFb SD orSCd SFaClears Format #1 from volatile RAM E a r i n g P a c k e t s f r o m M e m o r yI n g t h e F o n t P a c k e t Font#,action,device p M,R pPrinter returns the following to the host 34Configuring the PrinterCell Width SpacingType BaselineI n g t h e F l a s h U p l o a d P a c k e t F,E,200,200,FMT1 p 5,A,F,E,400,200,FMT5 p Header,format#,action,device p 38Configuring the PrinterL o a d i n g F o r m a t H e a d e r I n f o r m a t i o n A s h C o n s i d e r a t i o n sH,Z p Selects all formats in memory and returns the followingSelects format1 and returns the following to the host Vfrcomds p 40Configuring the PrinterVerifier Configuration Format#,action,device,name pM p l e Ve r i f i e r C o n f i g u r a t i o n P a c k e t 42Configuring the Printer F I N I N G F I E L D S 2Defining Fields F i n i n g t h e F o r m a t H e a d e rFormat Header begins a format file Char rot,field rot,sym set p F i n i n g Te x t F i e l d sField#,# of char,fix/var,row,column Gap,font,hgt mag,wid mag,color,alignment4Defining Fields Line field Line field not Blocked out by T12. alignment 6Defining FieldsExample T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p 8Defining Fields F i n i n g B a r code F i e l d sEach bar code field requires a separate definition Bar Code Number of Characters Fixed or Variable Left/Center/Right-Justified Fields Balanced FieldsPrinter Unit of Measure Row or Column or End Row End Column 10Defining FieldsPostnet B7. font Bar code. OptionsDots/mils Available 3 D P I B a r code D e n s i t i e s12Defining Fields SetData Appearance Char Set Bar code Density Narrow Narrow to Data Appearance Char SetSelector Or cpi Element Wide Ratio Bar code Density Element Row HeightNum Alphanum 14Defining Fields0 D P I B a r code D e n s i t i e s Selector Width Dots/mils Ratio 16Defining FieldsNum Alphanum 18Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s 20 p F i n i n g C o n s t a n t Te x t F i e l d sField Data Field Type Field#,# of char p18 15 pt. CG Triumvirate Field width. Default spacing StandardC8. color 22Defining FieldsC6. hgt mag C7. wid magDefining Fields 24Defining Fields End col,thickness,pattern p F i n i n g L i n e F i e l d sN e Ty p e s Type,row,column,angle/end row,length26Defining Fields L5. angle/ If Using Segments end rowL6. length/ If Using Segments end col F i n i n g B o x F i e l d s Printer Unit of Measure Row or 28Defining FieldsQ1. Q Q2. rowExample Q,240,30,270,150,3, p 30Defining Fields F I N I N G F I E L D O P T I O N S 2Defining Field Options P l y i n g F i e l d O p t i o n sM b i n i n g F i e l d O p t i o n s S t r i c t i o n s%$ p T i o n 1 F i x e d D a t aFixed char p R1. R Option Header T i o n 2 D a t a Ty p e R e s t r i c t i o n sCharcode p Code,chars p T i o n 3 D a t a E n t r y Te m p l a t e sStart,copy code p T i o n 4 C o p y D a t a6Defining Field Options Src fld,src start,# to copy,destR7. copy code Copy Method R g i n g F i e l d s203 Non-printable 339 Text 2033398BLUE Bar Code Defining Field Options8Defining Field Options T i o n 5 D e f i n e D a t a E n t r y S o u r c e sB F i e l d s Allows data to be entered from the keypad20,Order Number p T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t sT i o n 3 0 P a d d i n g D a t a 20,prompt p10Defining Field Options T i o n 3 1 C a l c u l a t e C h e c k D i g i tM p l e U s e f o r P a d d i n g Pads data with an X on the left side of the field42,1 p T i o n 4 2 P r i c e F i e l d42,appearance code p Widespace p T i o n 5 0 B a r code D e n s i t y12Defining Field Options 50,narrow,wide,gap,narspaceIndicates Option 51,security,stand/default p51,2,S p 14Defining Field Options 52,row/column,dimension pT i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 60,I,5,1,6 p 60,I/D,amount,l pos,r pos pT i o n 6 1 R e i m a g e F i e l d Selector,action,device,modulus Fldlength,D/P,weights pI n g C h e c k D i g i t s 18Defining Field Options M o f P r o d u c t s C a l c u l a t i o n1,2,3,4 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = M o f D i g i t s C a l c u l a t i o n20Defining Field Options + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 =E AT I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s Run Length E r v i e w o f B i t m a p p e d I m a g e sT e r m i n i n g a M e t h o d Hex MethodE c i a l C o n s i d e r a t i o n s S i g n i n g C o m p l i a n c e L a b e l sS i g n i n g B i t m a p p e d I m a g e s Limit I n g t h e H e x M e t h o dExceeds Inches6Creating Graphics Assign 1 to every black square and 0 to every white squareI n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on I n g F l a s h T e r m i n i n g H o w t o S t o r e t h e I m a g eI n g Te m p o r a r y S t o r a g e I n g N o n v o l a t i l e R a MI n g Vo l a t i l e R a M T h i n t h e G r a p h i c P a c k e t H e a d e r E a t i n g a G r a p h i c Pa c k e tS i t i o n i n g t h e G r a p h i c I m a g e T h i n t h e F i e l d G1. G Graphic Header F i n i n g t h e G r a p h i c H e a d e rT h i n a F o r m a t G7. column G8. modeG5. units G6. rowB4. algorithm E a t i n g B i t m a p F i e l d sB2. row B3. columnAdjdir,adjamt,algorithm,data p E a t i n g N e x t B i t m a p F i e l d s1,2 p E a t i n g D u p l i c a t e F i e l d sAdjdir,adjamt,count p 117,24,H,03FFFFFFFFFFFFFFFFFFFC pSample compliance graphic packet is shown below M p l e C o m p l i a n c e G r a p h i c P a c k e tM p l e H e x G r a p h i c P a c k e t 20Creating Graphics M p l e R u n L e n g t h G r a p h i c P a c k e tCreating Graphics GraphID,row,col,mode,rotation p A c i n g t h e G r a p h i c i n a F o r m a tF i n i n g t h e G r a p h i c F i e l d 22Creating GraphicsG6. rotation G5. modeG3. row G4. column24Creating Graphics M p l e C o m p l i a n c e L a b e lM p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G R m a t t i n g F l a s h W n l o a d i n g F i l e s Batch data F i n i n g t h e B a t c h H e a d e rBatch header Batch controlE1. E Batch Control Field F i n i n g t h e B a t c h C o n t r o l F i e l d1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s Sample Batch Data with Special Characters E c i a l P r i n t i n g C o n s i d e r a t i o n sR g e d o r S u b F i e l d s C r e m e n t i n g F i e l d sR i a l B a r code P r i n t i n g I n f o r m a t i o n 5 x P r i n t e r s6 0 P r i n t e r T c h Q u a n t i t y Z e r o M e t h o d W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d T c h M e t h o dT i o n a l E n t r y M e t h o d D i f y i n g F o r m a t sMode COM1 9600,N,8,1,P A T U S P O L L I N G Indicates the printer is offline 2Status Polling Q u i r y R e q u e s t E N QQ u i r y R e s p o n s e Page Char Const Comp Corr Online Busy Active Failure Error DataQ R e f e r e n c e Ta b l e B y t e # Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Char Const Low Format Waiting Ribbon Stock Online Battery Error Fault Dispense LabelQ R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d Field Type Valid Options Description Identifier B R e q u e s tStatus1,Status2,FMT-1,BCH-2 B R e s p o n s ePacket Type Status2FMT-1/BCH-2 Error NumberField Number Parameter25,FMT-3,Bch-2 Following syntax is the response for a Job 4 requestPrinted,total,FMT-1,BCH-2 Number Meaning 14Status Polling Status Polling 16Status Polling A G N O S T I C S a N D Error S User Diag I n t i n g a Te s t L a b e lA d i n g a Te s t L a b e l Yo u R e c e i v e a n Error M e s s a g eInstalled Options Description S e t t i n g P r i n t e r s L l i n g Te c h n i c a l S u p p o r t D i t i o n a l D i a g n o s t i c s I n f o r m a t i o nT a Error s A d i n g a n Error L a b e lError Description Code Page Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page T a F o r m a t t i n g F a i l u r e s Page C h i n e Fault s ENTER/PAUSE Page Space Page Printer Description Display Item storage RAM failed. Reset your RAM checksum test failed. Reset yourNvram Sum Fail Setup options. Transmit your packets Again J u s t i n g t h e P r i n t Q u a l i t y I N T E R O P T I M I Z AT I O NSpec DarkD u c i n g I m a g i n g T i m e 4Printer Optimization T h P a c k e t s N e r a l F o r m a t T i p s a n d H i n t sC r e a s i n g T h r o u g h p u t T h F o r m a t sT h F i e l d s You can group fields with similar parameters. For exampleT h B a r codes M P L E SA 2Samples M p l e U P C a F o r m a t P a c k e tM p l e M a x i code P a c k e t s Mode Description4Samples D e 0 O b s o l e t e S a m p l eSamples A-5 D e 2 S a m p l e6Samples D e 3 S a m p l eSamples A-7 M p l e D a t a M a t r i x P a c k e t sU a r e D a t a M a t r i x P a c k e t C t a n g u l a r D a t a M a t r i x P a c k e tM p l e Q u i c k R e s p o n s e P a c k e t s HM,N0123456789012345 p Errorcor mask# datainput, charT e r i n g B a t c h D a t a f o r Q R code 10Samples Modeid code# #ofdiv parity, errorcorCode P a c k e t R u c t u r e d a p p e n d M o d eExample 1,D0205E9,Q0A, p B006qrcode, p R u c t u r e d a p p e n d Q R code P a c k e tSamples A-11 12Samples M p l e C o m p l i a n c e P a c k e tSamples A-13 14Samples Samples A-15 M p l e F o r m a t P a c k e t16Samples Sample Zero Batch PacketM p l e D a t a E n t r y F o r m a t P a c k e t 18Samples Fonts B-1 N T SB2Fonts These samples were printed using the Internal Symbol setStandard Font Bold FontFonts B-3 These samples were printed using CodeCG Triumvirate Bold Font CG Triumvirate Font 9pt4Fonts F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s T m a p F o n t I n f o r m a t i o nWidth Mag Standard Reduced Bold N o s p a c e d F o n t M a g n i f i c a t i o nI n g 2 0 3 D P I n g 3 0 0 D PFonts B-7 8Fonts Fonts B-9 Fonts O p o r t i o n a l F o n t M a g n i f i c a t i o nTr i u m v i r a t e B o l d 9 p t 0 3 D P I g h t M a g n i f i c a t i o n 2 0 3 D PFonts B-11 Tr i u m v i r a t e B o l d 9 p t 0 0 D PI g h t M a g n i f i c a t i o n 3 0 0 D P Tr i u m v i r a t e 6 p t 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D PFonts B-13 Tr i u m v i r a t e 7 p t 0 3 D PTr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 9 p t 0 3 D P Fonts B-15 Tr i u m v i r a t e 9 p t 0 0 D PTr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 0 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 3 D PTr i u m v i r a t e 1 5 p t 0 0 D P R m a t C o n s i d e r a t i o n s A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n48pt Sample W n l o a d i n g Tr u e Ty p e F o n t s U b l e B y t e B i t m a p F o n t s I n g a s i a n D o u b l e B y t e Tr u e Ty p e F o n t sCharacter Mapping Code Batch Data U b l e B y t e Tr u e Ty p e F o n t sA r a c t e r M a p p i n g O v e r v i e w Fonts B-23C e n s i n g Yo u r F o n t s 1000 I n g F o n t N u m b e r s i n F o r m a t s100 500Example Pages 437 or P p o r t e d S y m b o l S e t s a n d code P a g e sInternal DOS CodeT e r i n g E x t e n d e d C h a r a c t e r s I n g code 1 2 8 F u n c t i o n codesT e r n a l S y m b o l S e t Symbol Sets/Code Pages C-3S I S y m b o l S e t L d C h a r a c t e r S e t 4Symbol Sets/Code PagesSymbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n Symbol Sets/Code Pages C-78Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 Char Hex Decimal 14Symbol Sets/Code PagesSymbol Sets/Code Pages C-15 16Symbol Sets/Code Pages N a r y t o H e x C o n v e r s i o n C h a r t Symbol Sets/Code Pages C-1718Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages F W h i t e D o t s Symbol Sets/Code Pages C-21T t o R u n L e n g t h E n c o d i n g C h a r t B l a c k D o t s22Symbol Sets/Code Pages R M AT D E S I G N T O O L S 9403 printer does not support backfeed L i n e C o n f i g u r a t i o n Wo r k s h e e tBatch Control Continuation T c h Wo r k s h e e tE c k D i g i t Wo r k s h e e t Supply Layout Inches 200 190 180 170 160 150 140 130 120 110 100 203102 203 305 406 508 609 711 812 853 192 288 384 480 576 672 768 806102 203 305 406 508 609 711 812 Supply Layout dpi 300Format Sample Printer Differences E-1 Feature Printer 985x/9860 PrinterI n t e r C o m p a r i s o n RAM 2Printer DifferencesFeature Printer 985x/9860 Printer 4Printer Differences Default configuration packet settings areI n t e r C o n f i g u r a t i o n I n f o r m a t i o n A t u s P o l l i n g I n f o r m a t i o nBatch Packet Monarch p1,4,2 p Batch Header N,16,1,3,1 p Monospaced FontsNon-volatile RAM OptionIndex D EPacket control characters Security level of P D F417 Com pliance label overlay Sam ple Next-bitm ap fields Ordering Overview Padding data Price field Reim aging IM D On a grid Using price form atting 4 Parity selection List of data errors 001 Print control packet C 2 Form at header 3 Transm it buffer