L l i n g Te c h n i c a l S u p p o r t | Paxar 9402, 9403 instruction

C a l l i n g Te c h n i c a l S u p p o r t

Technical support representatives are available Monday through Friday during regular business hours. Follow these steps before you call:

1.Make sure your PC and printer are properly connected.

2.Record any error messages that occurred.

3.Try to recreate the problem, if you can.

4.Check your port settings. Your problem may be corrected simply by changing the communication settings.

5.List any changes that have recently been made to the system. Try to record what you did when the problem occurred.

6.Reset your printer. For information on resetting your printer, see "Resetting Printers."

7.Reboot your computer. Refer to your computer documentation for specific instructions.

8.Print a test label, see "Printing a Test Label."

Have the following information ready before you call: computer brand name and model, version of DOS, printer model, other peripheral devices on your system, support agreement, contract number, or invoice information, customer number, and printer serial number.

A d d i t i o n a l D i a g n o s t i c s I n f o r m a t i o n

For detailed printer diagnostics information, refer to the Quick Reference or Operator’s Handbook. See Chapter 7, "Status Polling," for information on requesting printer and job status. See the following error message listing in this chapter for more information.

Diagnostics and Errors 8-5

Image 171

Paxar 9402, 9403 D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n, L l i n g Te c h n i c a l S u p p o r t

Contents

9403 9825 9850 9855 9860 Paxar Printers Trademarks Canadian D.O.C. Warning Getting Started B L E O F C O N T E N T SPage Page Printing Iv Table of Contents Status Polling Page Page Page O u t T h i s M a n u a l T T I N G S T a R T E D F o r e Yo u B e g i n E a t i n g a n M P C L I I F o r m a t P a c k e t2Getting Started Type the following bar code data Type the following constant text fieldType the following bar code field Type the following text field Sample Batch Packet I l y S t a r t u p P r o c e d u r e s A r t i n g w i t h a D e s i g n T e r m i n i n g t h e P r i n t a r e a T e r m i n i n g F o r m a t C o n t e n t s A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s Field Type Description Examples N s i d e r i n g F i e l d Ty p e s L l i n g i n t h e F o r m a t Wo r k s h e e t N s i d e r i n g F o n t sT e r c h a n g i n g P a c k e t s I n g t h e F o r m a t Wo r k s h e e t N F I G U R I N G T H E P R I N T E R I n g P a r a l l e l C o m m u n i c a t i o n s T t i n g C o m m u n i c a t i o n P a r a m e t e r s ‘comment‘ I n g M P C L I I C o n v e n t i o n sC L I I P u n c t u a t i o n A n d a r d S y n t a x G u i d e l i n e sPage N f i g u r a t i o n P a c k e t H e a d e r I n g O n l i n e C o n f i g u r a t i o n P a c k e t s 6Configuring the Printer Header,ID#,action,device pHeader Constant ID# ID. Use 25,0,0,0 p A,N,E p N f i g u r a t i o n S y n t a x G u i d e l i n e s A1. a System Setup Packet K i n g P r i n t a d j u s t m e n t sF i n i n g t h e S y s t e m S e t u p P a c k e t Ansi 10Configuring the Printer F i n i n g t h e S u p p l y S e t u p P a c k e t Supplytype,ribbonon,feedmodeSupplyposn,cutposn,skipindex p Example I ,B,0,0,1,10,50,1 p Contrast,printadj,marginadjust F i n i n g t h e P r i n t C o n t r o l P a c k e tSpeedadj,phwidth p Cursym,secondary,decimals p 14Configuring the Printer 1,1,2 p ANSIcd,string1,string2 p ?E?~123~044~034~124~125~126~094 p S e t t i n g C o n t r o l C h a r a c t e r s Syntax I ,F,baud,wordlength,stopbits,parity, flowcontrol p DTR default F i n i n g t h e B a c k f e e d C o n t r o l P a c k e t 2 p Action,dispos,bkfddis pPage To reallocate in K Enter this amount 22Configuring the PrinterM1. M Memory Configuration Packet M2. buffer Buffer type Buffer,device,buffersize p Buffer Type 9403 9825 9850 9855/9860 M3. device Storage type 9403 9825 9850 9855/9860 E c k i n g C u r r e n t B u f f e r S i z e s 1147.8 = O u t M e m o r y B u f f e r s Linecount x 50/1024 F f e r Wo r k s h e e t F f e r a l l o c a t i o n C o n s i d e r a t i o n sMake copies of this page to use as a buffer worksheet Page I n g I m m e d i a t e C o m m a n d s A b l i n g I m m e d i a t e C o m m a n d sN d i n g I m m e d i a t e C o m m a n d s 30Configuring the Printer SFb SD orSCd SFa E a r i n g P a c k e t s f r o m M e m o r y I n g t h e F o n t P a c k e tClears Format #1 from volatile RAM Font#,action,device p M,R p Printer returns the following to the host 34Configuring the Printer Cell Width SpacingType Baseline I n g t h e F l a s h U p l o a d P a c k e t F,E,200,200,FMT1 p 5,A,F,E,400,200,FMT5 p Header,format#,action,device p 38Configuring the PrinterL o a d i n g F o r m a t H e a d e r I n f o r m a t i o n A s h C o n s i d e r a t i o n s Selects all formats in memory and returns the following Selects format1 and returns the following to the hostH,Z p Vfrcomds p 40Configuring the PrinterVerifier Configuration Format#,action,device,name p M p l e Ve r i f i e r C o n f i g u r a t i o n P a c k e t 42Configuring the Printer F I N I N G F I E L D S F i n i n g t h e F o r m a t H e a d e r Format Header begins a format file2Defining Fields Char rot,field rot,sym set p F i n i n g Te x t F i e l d sField#,# of char,fix/var,row,column Gap,font,hgt mag,wid mag,color,alignment 4Defining Fields Line field Line field not Blocked out by T12. alignment 6Defining Fields Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p F i n i n g B a r code F i e l d s Each bar code field requires a separate definition8Defining Fields Bar Code Number of Characters Fixed or Variable Left/Center/Right-Justified Fields Balanced Fields Printer Unit of Measure Row or Column or End Row End Column 10Defining Fields Postnet B7. font Bar code. Options Dots/mils Available 3 D P I B a r code D e n s i t i e s12Defining Fields Set Data Appearance Char Set Bar code Density Narrow Narrow to Data Appearance Char SetSelector Or cpi Element Wide Ratio Bar code Density Element Row Height Num Alphanum 14Defining Fields 0 D P I B a r code D e n s i t i e s Selector Width Dots/mils Ratio 16Defining Fields Num Alphanum 18Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s 20 p F i n i n g C o n s t a n t Te x t F i e l d sField Data Field Type Field#,# of char p 18 15 pt. CG Triumvirate Field width. Default spacing Standard C8. color 22Defining FieldsC6. hgt mag C7. wid mag Defining Fields 24Defining Fields End col,thickness,pattern p F i n i n g L i n e F i e l d sN e Ty p e s Type,row,column,angle/end row,length L5. angle/ If Using Segments end row L6. length/ If Using Segments end col26Defining Fields F i n i n g B o x F i e l d s Printer Unit of Measure Row or 28Defining FieldsQ1. Q Q2. row Example Q,240,30,270,150,3, p 30Defining Fields F I N I N G F I E L D O P T I O N S 2Defining Field Options P l y i n g F i e l d O p t i o n sM b i n i n g F i e l d O p t i o n s S t r i c t i o n s T i o n 1 F i x e d D a t a Fixed char p%$ p T i o n 2 D a t a Ty p e R e s t r i c t i o n s Charcode pR1. R Option Header Code,chars p T i o n 3 D a t a E n t r y Te m p l a t e s Start,copy code p T i o n 4 C o p y D a t a6Defining Field Options Src fld,src start,# to copy,dest R7. copy code Copy Method R g i n g F i e l d s203 Non-printable 339 Text 2033398BLUE Bar Code Defining Field Options 8Defining Field Options T i o n 5 D e f i n e D a t a E n t r y S o u r c e sB F i e l d s Allows data to be entered from the keypad 20,Order Number p T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t sT i o n 3 0 P a d d i n g D a t a 20,prompt p 10Defining Field Options T i o n 3 1 C a l c u l a t e C h e c k D i g i tM p l e U s e f o r P a d d i n g Pads data with an X on the left side of the field T i o n 4 2 P r i c e F i e l d 42,appearance code p42,1 p Widespace p T i o n 5 0 B a r code D e n s i t y12Defining Field Options 50,narrow,wide,gap,narspace 51,security,stand/default p 51,2,S pIndicates Option 52,row/column,dimension p T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h14Defining Field Options 60,I,5,1,6 p 60,I/D,amount,l pos,r pos p T i o n 6 1 R e i m a g e F i e l d Fldlength,D/P,weights p I n g C h e c k D i g i t sSelector,action,device,modulus M o f P r o d u c t s C a l c u l a t i o n 1,2,3,418Defining Field Options 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = M o f D i g i t s C a l c u l a t i o n 20Defining Field Options + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = E AT I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s Run Length E r v i e w o f B i t m a p p e d I m a g e sT e r m i n i n g a M e t h o d Hex Method S i g n i n g C o m p l i a n c e L a b e l s S i g n i n g B i t m a p p e d I m a g e sE c i a l C o n s i d e r a t i o n s Limit I n g t h e H e x M e t h o dExceeds Inches 6Creating Graphics Assign 1 to every black square and 0 to every white square I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on I n g F l a s h T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g N o n v o l a t i l e R a M I n g Vo l a t i l e R a MI n g Te m p o r a r y S t o r a g e E a t i n g a G r a p h i c Pa c k e t S i t i o n i n g t h e G r a p h i c I m a g eT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d F i n i n g t h e G r a p h i c H e a d e r T h i n a F o r m a tG1. G Graphic Header G7. column G8. modeG5. units G6. row B4. algorithm E a t i n g B i t m a p F i e l d sB2. row B3. column Adjdir,adjamt,algorithm,data p E a t i n g N e x t B i t m a p F i e l d s 1,2 p E a t i n g D u p l i c a t e F i e l d sAdjdir,adjamt,count p 117,24,H,03FFFFFFFFFFFFFFFFFFFC p Sample compliance graphic packet is shown below M p l e C o m p l i a n c e G r a p h i c P a c k e t M p l e H e x G r a p h i c P a c k e t 20Creating Graphics M p l e R u n L e n g t h G r a p h i c P a c k e t Creating Graphics GraphID,row,col,mode,rotation p A c i n g t h e G r a p h i c i n a F o r m a tF i n i n g t h e G r a p h i c F i e l d 22Creating Graphics G6. rotation G5. modeG3. row G4. column 24Creating Graphics M p l e C o m p l i a n c e L a b e l M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G R m a t t i n g F l a s h W n l o a d i n g F i l e s Batch data F i n i n g t h e B a t c h H e a d e rBatch header Batch control E1. E Batch Control Field F i n i n g t h e B a t c h C o n t r o l F i e l d 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s Sample Batch Data with Special Characters E c i a l P r i n t i n g C o n s i d e r a t i o n sR g e d o r S u b F i e l d s C r e m e n t i n g F i e l d s 5 x P r i n t e r s 6 0 P r i n t e rR i a l B a r code P r i n t i n g I n f o r m a t i o n T c h Q u a n t i t y Z e r o M e t h o d W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d T c h M e t h o d T i o n a l E n t r y M e t h o d D i f y i n g F o r m a t s Mode COM1 9600,N,8,1,P A T U S P O L L I N G Q u i r y R e q u e s t E N Q Q u i r y R e s p o n s eIndicates the printer is offline 2Status Polling Page Failure Error Data Q R e f e r e n c e Ta b l e B y t e #Char Const Comp Corr Online Busy Active Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Char Const Low Format Waiting Ribbon Stock Online Battery Error Fault Dispense Label Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d Field Type Valid Options Description Identifier B R e q u e s t Status1,Status2,FMT-1,BCH-2 B R e s p o n s e Packet Type Status2 FMT-1/BCH-2 Error NumberField Number Parameter Following syntax is the response for a Job 4 request Printed,total,FMT-1,BCH-225,FMT-3,Bch-2 Number Meaning 14Status Polling Status Polling 16Status Polling A G N O S T I C S a N D Error S User Diag I n t i n g a Te s t L a b e l Yo u R e c e i v e a n Error M e s s a g e Installed Options DescriptionA d i n g a Te s t L a b e l S e t t i n g P r i n t e r s L l i n g Te c h n i c a l S u p p o r t D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n T a Error s A d i n g a n Error L a b e l Error Description Code Page Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page T a F o r m a t t i n g F a i l u r e s Page C h i n e Fault s ENTER/PAUSE Page Space Page Printer Description Display RAM checksum test failed. Reset your Nvram Sum Fail Setup options. Transmit your packets AgainItem storage RAM failed. Reset your J u s t i n g t h e P r i n t Q u a l i t y I N T E R O P T I M I Z AT I O N Spec Dark D u c i n g I m a g i n g T i m e 4Printer Optimization T h P a c k e t s N e r a l F o r m a t T i p s a n d H i n t sC r e a s i n g T h r o u g h p u t T h F o r m a t s You can group fields with similar parameters. For example T h B a r codesT h F i e l d s M P L E SA 2Samples M p l e U P C a F o r m a t P a c k e t M p l e M a x i code P a c k e t s Mode Description 4Samples D e 0 O b s o l e t e S a m p l e Samples A-5 D e 2 S a m p l e 6Samples D e 3 S a m p l e Samples A-7 M p l e D a t a M a t r i x P a c k e t sU a r e D a t a M a t r i x P a c k e t C t a n g u l a r D a t a M a t r i x P a c k e t M p l e Q u i c k R e s p o n s e P a c k e t s Errorcor mask# datainput, char T e r i n g B a t c h D a t a f o r Q R codeHM,N0123456789012345 p 10Samples Modeid code# #ofdiv parity, errorcorCode P a c k e t R u c t u r e d a p p e n d M o d e R u c t u r e d a p p e n d Q R code P a c k e t Samples A-11Example 1,D0205E9,Q0A, p B006qrcode, p 12Samples M p l e C o m p l i a n c e P a c k e t Samples A-13 14Samples Samples A-15 M p l e F o r m a t P a c k e t 16Samples Sample Zero Batch Packet M p l e D a t a E n t r y F o r m a t P a c k e t 18Samples Fonts B-1 N T SB 2Fonts These samples were printed using the Internal Symbol setStandard Font Bold Font Fonts B-3 These samples were printed using CodeCG Triumvirate Bold Font CG Triumvirate Font 9pt 4Fonts F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s T m a p F o n t I n f o r m a t i o n Width Mag Standard Reduced Bold N o s p a c e d F o n t M a g n i f i c a t i o nI n g 2 0 3 D P I n g 3 0 0 D P Fonts B-7 8Fonts Fonts B-9 Fonts O p o r t i o n a l F o n t M a g n i f i c a t i o nTr i u m v i r a t e B o l d 9 p t 0 3 D P I g h t M a g n i f i c a t i o n 2 0 3 D P Tr i u m v i r a t e B o l d 9 p t 0 0 D P I g h t M a g n i f i c a t i o n 3 0 0 D PFonts B-11 Tr i u m v i r a t e 6 p t 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 7 p t 0 3 D P Tr i u m v i r a t e 7 p t 0 0 D PFonts B-13 Tr i u m v i r a t e 9 p t 0 3 D P Tr i u m v i r a t e 9 p t 0 0 D P Tr i u m v i r a t e 1 1 p t 0 3 D PFonts B-15 Tr i u m v i r a t e 1 1 p t 0 0 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 3 D P Tr i u m v i r a t e 1 5 p t 0 0 D P R m a t C o n s i d e r a t i o n s A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n 48pt Sample W n l o a d i n g Tr u e Ty p e F o n t s U b l e B y t e B i t m a p F o n t s I n g a s i a n D o u b l e B y t e Tr u e Ty p e F o n t s Character Mapping Code Batch Data U b l e B y t e Tr u e Ty p e F o n t sA r a c t e r M a p p i n g O v e r v i e w Fonts B-23 C e n s i n g Yo u r F o n t s 1000 I n g F o n t N u m b e r s i n F o r m a t s100 500 Example Pages 437 or P p o r t e d S y m b o l S e t s a n d code P a g e sInternal DOS Code T e r i n g E x t e n d e d C h a r a c t e r s I n g code 1 2 8 F u n c t i o n codes T e r n a l S y m b o l S e t Symbol Sets/Code Pages C-3 S I S y m b o l S e t L d C h a r a c t e r S e t 4Symbol Sets/Code Pages Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n Symbol Sets/Code Pages C-7 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 Char Hex Decimal 14Symbol Sets/Code Pages Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages N a r y t o H e x C o n v e r s i o n C h a r t Symbol Sets/Code Pages C-17 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages F W h i t e D o t s Symbol Sets/Code Pages C-21T t o R u n L e n g t h E n c o d i n g C h a r t B l a c k D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S 9403 printer does not support backfeed L i n e C o n f i g u r a t i o n Wo r k s h e e t Batch Control Continuation T c h Wo r k s h e e t E c k D i g i t Wo r k s h e e t Supply Layout Inches 200 190 180 170 160 150 140 130 120 110 100 203 102 203 305 406 508 609 711 812 853 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 Supply Layout dpi 300 Format Sample Feature Printer 985x/9860 Printer I n t e r C o m p a r i s o nPrinter Differences E-1 RAM 2Printer Differences Feature Printer 985x/9860 Printer 4Printer Differences Default configuration packet settings areI n t e r C o n f i g u r a t i o n I n f o r m a t i o n A t u s P o l l i n g I n f o r m a t i o n Batch Packet Monarch p1,4,2 p Batch Header N,1 6,1,3,1 p Monospaced FontsNon-volatile RAM Option Index D E Packet control characters Security level of P D F417 Com pliance label overlay Sam ple Next-bitm ap fields Ordering Overview Padding data Price field Reim aging IM D On a grid Using price form atting 4 Parity selection List of data errors 001 Print control packet C 2 Form at header 3 Transm it buffer