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SATO GT 424e, GT408, GT 410 manual Error Signals Troubleshooting Table Interface Troubleshooting

Models: GT 410 GT408 GT 424e

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TROUBLESHOOTING

•Error Signals

•Troubleshooting Table

•Interface Troubleshooting

•Test Print Troubleshooting

•Sensor Locations

SATO GT4xxe Series Operator Manual

PN 9001138A

Page 5-1

Page 81

Image 81

SATO GT 424e, GT408, GT 410 manual Error Signals Troubleshooting Table Interface Troubleshooting

Contents

OPERATOR MANUAL GT408/410/424e Printer10350A Nations Ford Road Charlotte, NC Main Phone SATO America, IncTechnical Support Hotline 704 Technical Support Fax E-Mail satosales@satoamerica.com technical support@satoamerica.comINSTALLATION TECHNICAL DATAINTRODUCTION TABLE OF CONTENTSTROUBLESHOOTING PRINTER CONFIGURATIONMAINTENANCE Configuration ModesINTRODUCTION About This Manual General Description Control FeaturesABOUT THIS MANUAL WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAYRESULT IN PRESONAL INJURY Figure 1-1a, Primary Components GENERAL DESCRIPTIONLED Indicators CONTROL FEATURESMaintenance Panel Power SwitchPhysical Characteristics Power Enviromental Processing Print Media TECHNICAL DATARibbon Sensing Interface Modules Character Font Capabilities Barcode Capabilities Regulatory ApprovalsPOWER PHYSICAL CHARACTERISTICSENVIRONMENTAL PROCESSINGSENSING RIBBONINTERFACE MODULES MEDIAMATRIX FONTS CHARACTER FONT CAPABILITIESAUTO SMOOTHING FONTS VECTOR FONTCHARACTER CONTROL BAR CODE CAPABILTIESREGULATORY APPROVALS SATO GT4xxe Series Operator Manual Unit 2 Technical DataPN 9001138A PageINSTALLATION Unpacking Parts Identification Printer InstallationInterface Selection Accessories Installation UNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATIONCABLE CONNECTION MEDIA SELECTION MEDIA & RIBBON LOADINGFigure 3-3a, Rolled Media & Ribbon Loading Figure 3-3b, Fan-fold Media & Ribbon Loading Unit 3 InstallationSATO GT4xxe Series Operator Manual PN 9001138ARS232C SPECIFICATIONS INTERFACE SELECTIONRS232C SERIAL INTERFACE SIGNAL DEFINITION RS232C SERIAL INTERFACE SIGNALSDIRECTION CABLE REQUIREMENTSSIGNAL SPECIFICATIONSIEEE1284 PARALLEL INTERFACE IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS802.11B WIRELESS SPECIFICATIONS 802.11B WIRELESSUNIVERSAL SERIAL BUS USB ADAPTER LOCAL AREA NETWORK LAN ETHERNETACK/NAK PROTOCOL RECEIVE BUFFERACCESSORIES INSTALLATION EXTERNAL SIGNAL CONNECTORFigure 3-6, External Signal Connector MEMORY EXPANSION Wireless LAn 802.11b Interface INTERFACE UPGRADEEXT Connector External Signal Interface Figure 3-8, Interface UpgradeLABEL PEELER INSTALLATION LABEL CUTTER INSTALLATIONPRINTER OPERATION Configuration Modes Operational AdjustmentsNORMAL MODE CONFIGURATION MODESFigure 4-2, User Mode USER MODEFigure 4-3, Advanced Mode ADVANCED MODEFigure 4-4, IEEE1284 Interface Setup Mode IEEE1284 INTERFACE SETUP MODEFigure 4-5, RS232C Interface Setup Mode RS232C INTERFACE SETUP MODEFigure 4-6, Centronics Interface Mode CENTRONICS INTERFACE SETUP MODEFigure 4-7, LAN Interface Setup Mode LAN INTERFACE SETUP MODEFigure 4-8, USB Interface Setup Mode USB INTERFACE SETUP MODEFigure 4-9, Cartridge Mode CARTRIDGE MODEFigure 4-10, SEMBL Mode SEMBL MODEFigure 4-11, Test Print Mode TEST PRINT MODEFigure 4-12, Download Mode DOWNLOAD MODEFigure 4-13, Hex Dump Mode HEX DUMP MODEFigure 4-14, Boot Download Mode BOOT DOWNLOAD MODEFigure 4-15, Data Save Mode DATA SAVE MODEFigure 4-16, Default Settings Mode DEFAULT SETTINGS MODEFigure 4-17, Print Cancel Mode PRINT CANCEL MODEFigure 4-18, Print Density Default Mode PRINT DARKNESS DEFAULT MODEFigure 4-19, Service Mode SERVICE MODEFigure 4-20, Factory Mode FACTORY MODEMENU NORMAL MODEDESCRIPTION ONLINEMENU NORMAL MODEDESCRIPTION YES NOMENU USER MODEDESCRIPTION ONLINEMENU USER MODEDESCRIPTION PRINT OFFSETMENU ADVANCED MODEDESCRIPTION DIRECTADVANCED MODE MENUDESCRIPTION MENU ADVANCED MODEDESCRIPTION SEMBL MODEINTERFACE MODES 4-4 THROUGH MENUDESCRIPTION INTERFACE MODES 4-4 THROUGH MENUDESCRIPTION MENU INTERFACE MODES 4-4 THROUGHDESCRIPTION 4800MENU INTERFACE MODES 4-4 THROUGHDESCRIPTION InfrastructureINTERFACE MODES 4-4 THROUGH MENUDESCRIPTION MENU CARTRIDGE MODEDESCRIPTION COMPLETEDSEMBL MODE MENUDESCRIPTION TEST PRINT MODE MENUDESCRIPTION MENU DOWNLOAD MODEDESCRIPTION DOWNLOADHEX DUMP MODE MENUDESCRIPTION BOOT DOWNLOAD MODE MENUDESCRIPTION DATA SAVE MODE MENUDESCRIPTION DEFAULT MODE PRINTER SETTING ALT. PROTOCOL DEFAULT SETTINGS MODEDEFAULT MODE PRINTER SETTING YES NO DEFAULT ALT. PROTOCOL YES NOPRINT DENSITY DEFAULT MODE PRINT CANCEL MODEMENU DESCRIPTIONSERVICE MODE DESCRIPTIONMENU COMMAND SERVICE MODEMENU DESCRIPTIONSERVICE MODE MENUDESCRIPTION SERVICE MODE MENUDESCRIPTION FACTORY MODE MENUDESCRIPTION MENU FACTORY MODEDESCRIPTION Displays values for the dispenser counterOPERATIONAL ADJUSTMENTS DESCRIPTION/PROCEDUREPOTENTIOMETER LABEL Figure 4-21, Sensor & Accessory PositioningPRINT DIRECTIONLABEL PRINT DIRECTION Figure 4-22, Print Base Reference PositionCONTINUOUS MODE TEAR-OFF MODESATO GT4xxe Series Operator Manual Unit 4 OperationPN 9001138A PageTROUBLESHOOTING Error Signals Troubleshooting Table Interface TroubleshootingTest Print Troubleshooting Sensor Locations Error No ERROR SIGNALSBuffer Overflow error LCD DisplayERROR SIGNALS Unit 5 TroubleshootingError No Clean the paper path to establish a smooth paper flowERROR SIGNALS Unit 5 TroubleshootingError No Memory Writing errorERROR SIGNALS Unit 5 TroubleshootingError No Item Number errorERROR SIGNALS Unit 5 TroubleshootingError No SATO GTxxe Series Operator ManualIMAGE VOIDS TROUBLESHOOTING TABLELIGHT PRINT IMAGES UNEVEN PRINT DARKNESSMEANDERING MEDIA LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALLPRINTER CREATES A BLANK LABEL INCORRECT LABEL POSITIONINGTROUBLESHOOTING STEP INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE RS232 SERIAL INTERFACELAN EHTERNET INTERFACE UNIVERSAL SERIAL BUS USB INTERFACETROUBLESHOOTING STEP TEST PRINT TROUBLESHOOTING Figure 5-1, Hex Dump ModeHEX DUMP MODE Figure 5-2, Test Print Mode TEST LABEL PRINTINGSAMPLE TEST LABEL Figure 5-3, Sample Test LabelFigure 5-4, Sensor Locations SENSOR LOCATIONSLABEL PRINTCleaning Procedures Replacement Procedures Adjustment Procedures MAINTENANCEWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND CLEANING PROCEDURESALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING WARNING EXERSIZE CARE WHEN CLEANING TO PREVENTREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFigure 6-1a, Print Head Replacement Figure 6-1b, Print Head Replacement PLATEN ROLLER REPLACEMENTUnit 6 Maintenance Figure 6-2, Platen Roller ReplacementSATO GT4xxe Series Operator Manual PN 9001138AADJUSTMENT PROCEDURES PRINT HEAD ALIGNMENTFigure 6-3, Print Head Alignment PRESSURE ADJUSTMENT PRINT HEAD PRESSURE ADJUSTMENTFigure 6-4, Print Head Pressure Adjustment SCALEPRINT HEAD BALANCE ADJUSTMENT BALANCE ADJUSTMENTFigure 6-5, Print Head Balance Adjustment Figure 6-6, Ribbon Guide Adjustment RIBBON GUIDE ADJUSTMENTFigure 6-7, Label Sensor Positioning LABEL SENSOR POSITIONINGPOTENTIOMETER ADJUSTMENTS DESCRIPTION/PROCEDUREPOTENTIOMETER SATO GT4xxe Series Operator Manual Unit 6 MaintenancePN 9001138A Page