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SATO GT408, GT 424e manual Error Signals, Error No, LCD Display, Description, Buffer Overflow error

Models: GT 410 GT408 GT 424e

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ERROR SIGNALS

Unit 5: Troubleshooting

ERROR SIGNALS

Error No.	LCD Display			Description

		Machine Error

		Cause:	Circuit board problem.
01		Remedy:	Contact a sales outlet, dealer, or service center.
		Alarm sound:	One long beep.
		External signal:	Machine error.

		Flash ROM Error

		Cause(s):	1.	Flash ROM cannot be accessed.
02			2.	Illegal firmware operation requested by software.
02		Remedy:	Contact a sales outlet, dealer, or service center.
		Remedy:	Contact a sales outlet, dealer, or service center.
		Alarm sound:	One long beep.
		External signal:	Machine error.

		Parity Error

		Cause(s):	1.	RS-232C communication settings fail parity check.
03			2.	Error in cable connection.
03		Remedy:	Ensure correct communication cables and settings.
		Remedy:	Ensure correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Overrun Error

		Cause(s):	1.	RS-232C communication settings exceed legal values.
04			2.	Error in cable connection.
04		Remedy:	Check and correct communication cables and settings.
		Remedy:	Check and correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Framing Error

		Cause(s):	1.	Incorrect frame size for the RS-232C settings.
05			2.	Cable connection trouble.
05		Remedy:	Check and correct communication cables and settings.
		Remedy:	Check and correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Buffer Overflow error

		Cause(s):	1.	Size of received data exceeds size of receiving buffer.
06			2.	Mismatched send/receive communication protocols.
06		Remedy:	Establish the correct communication protocol.
		Remedy:	Establish the correct communication protocol.
		Alarm sound:	Three short beeps
		External signal:	Machine error

SATO GTxxe Series Operator Manual

PN 9001138A

Page 5-2

Image 82

SATO GT408, GT 424e, GT 410 manual Error Signals, Error No, LCD Display, Description, Buffer Overflow error

Contents

GT408/410/424e Printer OPERATOR MANUALTechnical Support Hotline 704 Technical Support Fax SATO America, Inc10350A Nations Ford Road Charlotte, NC Main Phone E-Mail satosales@satoamerica.com technical support@satoamerica.comINTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSMAINTENANCE PRINTER CONFIGURATIONTROUBLESHOOTING Configuration ModesAbout This Manual General Description Control Features INTRODUCTIONWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY ABOUT THIS MANUALRESULT IN PRESONAL INJURY GENERAL DESCRIPTION Figure 1-1a, Primary ComponentsMaintenance Panel CONTROL FEATURESLED Indicators Power SwitchRibbon Sensing Interface Modules Character Font Capabilities TECHNICAL DATAPhysical Characteristics Power Enviromental Processing Print Media Barcode Capabilities Regulatory ApprovalsENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER PROCESSINGINTERFACE MODULES RIBBONSENSING MEDIAAUTO SMOOTHING FONTS CHARACTER FONT CAPABILITIESMATRIX FONTS VECTOR FONTBAR CODE CAPABILTIES CHARACTER CONTROLREGULATORY APPROVALS PN 9001138A Unit 2 Technical DataSATO GT4xxe Series Operator Manual PageUnpacking Parts Identification Printer Installation INSTALLATIONInterface Selection Accessories Installation UNPACKING & PARTS IDENTIFICATION SITE LOCATION PRINTER INSTALLATIONCABLE CONNECTION MEDIA & RIBBON LOADING MEDIA SELECTIONFigure 3-3a, Rolled Media & Ribbon Loading SATO GT4xxe Series Operator Manual Unit 3 InstallationFigure 3-3b, Fan-fold Media & Ribbon Loading PN 9001138AINTERFACE SELECTION RS232C SPECIFICATIONSRS232C SERIAL INTERFACE DIRECTION RS232C SERIAL INTERFACE SIGNALSSIGNAL DEFINITION CABLE REQUIREMENTSIEEE1284 PARALLEL INTERFACE SPECIFICATIONSSIGNAL IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTSUNIVERSAL SERIAL BUS USB ADAPTER 802.11B WIRELESS802.11B WIRELESS SPECIFICATIONS LOCAL AREA NETWORK LAN ETHERNETRECEIVE BUFFER ACK/NAK PROTOCOLEXTERNAL SIGNAL CONNECTOR ACCESSORIES INSTALLATIONFigure 3-6, External Signal Connector MEMORY EXPANSION EXT Connector External Signal Interface INTERFACE UPGRADEWireless LAn 802.11b Interface Figure 3-8, Interface UpgradeLABEL CUTTER INSTALLATION LABEL PEELER INSTALLATIONConfiguration Modes Operational Adjustments PRINTER OPERATIONCONFIGURATION MODES NORMAL MODEUSER MODE Figure 4-2, User ModeADVANCED MODE Figure 4-3, Advanced ModeIEEE1284 INTERFACE SETUP MODE Figure 4-4, IEEE1284 Interface Setup ModeRS232C INTERFACE SETUP MODE Figure 4-5, RS232C Interface Setup ModeCENTRONICS INTERFACE SETUP MODE Figure 4-6, Centronics Interface ModeLAN INTERFACE SETUP MODE Figure 4-7, LAN Interface Setup ModeUSB INTERFACE SETUP MODE Figure 4-8, USB Interface Setup ModeCARTRIDGE MODE Figure 4-9, Cartridge ModeSEMBL MODE Figure 4-10, SEMBL ModeTEST PRINT MODE Figure 4-11, Test Print ModeDOWNLOAD MODE Figure 4-12, Download ModeHEX DUMP MODE Figure 4-13, Hex Dump ModeBOOT DOWNLOAD MODE Figure 4-14, Boot Download ModeDATA SAVE MODE Figure 4-15, Data Save ModeDEFAULT SETTINGS MODE Figure 4-16, Default Settings ModePRINT CANCEL MODE Figure 4-17, Print Cancel ModePRINT DARKNESS DEFAULT MODE Figure 4-18, Print Density Default ModeSERVICE MODE Figure 4-19, Service ModeFACTORY MODE Figure 4-20, Factory ModeDESCRIPTION NORMAL MODEMENU ONLINEDESCRIPTION NORMAL MODEMENU YES NODESCRIPTION USER MODEMENU ONLINEDESCRIPTION USER MODEMENU PRINT OFFSETDESCRIPTION ADVANCED MODEMENU DIRECTMENU ADVANCED MODEDESCRIPTION DESCRIPTION ADVANCED MODEMENU SEMBL MODEMENU INTERFACE MODES 4-4 THROUGHDESCRIPTION MENU INTERFACE MODES 4-4 THROUGHDESCRIPTION DESCRIPTION INTERFACE MODES 4-4 THROUGHMENU 4800DESCRIPTION INTERFACE MODES 4-4 THROUGHMENU InfrastructureMENU INTERFACE MODES 4-4 THROUGHDESCRIPTION DESCRIPTION CARTRIDGE MODEMENU COMPLETEDMENU SEMBL MODEDESCRIPTION MENU TEST PRINT MODEDESCRIPTION DESCRIPTION DOWNLOAD MODEMENU DOWNLOADMENU HEX DUMP MODEDESCRIPTION MENU BOOT DOWNLOAD MODEDESCRIPTION MENU DATA SAVE MODEDESCRIPTION DEFAULT MODE PRINTER SETTING YES NO DEFAULT SETTINGS MODEDEFAULT MODE PRINTER SETTING ALT. PROTOCOL DEFAULT ALT. PROTOCOL YES NOMENU PRINT CANCEL MODEPRINT DENSITY DEFAULT MODE DESCRIPTIONDESCRIPTION SERVICE MODEMENU MENU SERVICE MODECOMMAND DESCRIPTIONMENU SERVICE MODEDESCRIPTION MENU SERVICE MODEDESCRIPTION MENU FACTORY MODEDESCRIPTION DESCRIPTION FACTORY MODEMENU Displays values for the dispenser counterDESCRIPTION/PROCEDURE OPERATIONAL ADJUSTMENTSPOTENTIOMETER PRINT Figure 4-21, Sensor & Accessory PositioningLABEL DIRECTIONCONTINUOUS MODE Figure 4-22, Print Base Reference PositionLABEL PRINT DIRECTION TEAR-OFF MODEPN 9001138A Unit 4 OperationSATO GT4xxe Series Operator Manual PageError Signals Troubleshooting Table Interface Troubleshooting TROUBLESHOOTINGTest Print Troubleshooting Sensor Locations Buffer Overflow error ERROR SIGNALSError No LCD DisplayError No Unit 5 TroubleshootingERROR SIGNALS Clean the paper path to establish a smooth paper flowError No Unit 5 TroubleshootingERROR SIGNALS Memory Writing errorError No Unit 5 TroubleshootingERROR SIGNALS Item Number errorError No Unit 5 TroubleshootingERROR SIGNALS SATO GTxxe Series Operator ManualLIGHT PRINT IMAGES TROUBLESHOOTING TABLEIMAGE VOIDS UNEVEN PRINT DARKNESSPRINTER CREATES A BLANK LABEL LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALLMEANDERING MEDIA INCORRECT LABEL POSITIONINGPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGTROUBLESHOOTING STEP RS232 SERIAL INTERFACEUNIVERSAL SERIAL BUS USB INTERFACE LAN EHTERNET INTERFACETROUBLESHOOTING STEP Figure 5-1, Hex Dump Mode TEST PRINT TROUBLESHOOTINGHEX DUMP MODE TEST LABEL PRINTING Figure 5-2, Test Print ModeFigure 5-3, Sample Test Label SAMPLE TEST LABELLABEL SENSOR LOCATIONSFigure 5-4, Sensor Locations PRINTMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING CLEANING PROCEDURESWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND WARNING EXERSIZE CARE WHEN CLEANING TO PREVENTPRINT HEAD REPLACEMENT REPLACEMENT PROCEDURESFigure 6-1a, Print Head Replacement PLATEN ROLLER REPLACEMENT Figure 6-1b, Print Head ReplacementSATO GT4xxe Series Operator Manual Figure 6-2, Platen Roller ReplacementUnit 6 Maintenance PN 9001138APRINT HEAD ALIGNMENT ADJUSTMENT PROCEDURESFigure 6-3, Print Head Alignment Figure 6-4, Print Head Pressure Adjustment PRINT HEAD PRESSURE ADJUSTMENTPRESSURE ADJUSTMENT SCALEBALANCE ADJUSTMENT PRINT HEAD BALANCE ADJUSTMENTFigure 6-5, Print Head Balance Adjustment RIBBON GUIDE ADJUSTMENT Figure 6-6, Ribbon Guide AdjustmentLABEL SENSOR POSITIONING Figure 6-7, Label Sensor PositioningDESCRIPTION/PROCEDURE POTENTIOMETER ADJUSTMENTSPOTENTIOMETER PN 9001138A Unit 6 MaintenanceSATO GT4xxe Series Operator Manual Page