Problems and Possible Causes
General InformationPossible Cause(s)

 

 

 

 

 

 

 

 

The time and date flash on the display.

You must check the time and date after a short power

 

 

EN

 

failure. Confirm with OK.

 

 

 

 

 

 

 

 

No fax transmission

Check the installation of the device. Check that the de-

 

 

 

 

vice is connected to the mains voltage.

 

 

 

 

Connect the telephone cable to the socket marked

 

 

 

 

FAX/Ñ. Insert the telephone plug into your PTT line

 

 

 

 

socket.

 

 

 

 

If possible test your device in another telephone line be-

 

 

 

 

fore you contact technical customer services.

 

 

 

 

Follow the instructions on the display.

 

 

 

 

 

 

 

 

 

 

 

 

Problems with Faxing

Possible Cause(s)

 

 

 

 

 

 

 

 

Fax transmissions are constantly interrupted.

It is possible that the recipient's device is not ready to

 

 

 

 

receive.

 

 

 

 

 

 

 

 

Fax transmission to a fax number is not possible.

Call the number and check whether the number is a fax

 

 

 

 

number and whether the connected fax device is ready

 

 

 

 

to receive (whistling tone or silence).

 

 

 

 

 

 

 

 

Faxes sent are of poor quality.

Modify the resolution.

 

 

 

 

Test the device by making a copy of the document. If the

 

 

 

 

device is in order, the device of the recipient might be

 

 

 

 

defective.

 

 

 

 

Test the scanner by printing the functions list (press C,

 

 

 

 

81and OK). If the function list is printed perfectly,

 

 

 

 

it is possible the scanner is dirty or defective. Clean the

 

 

 

 

scanner.

 

 

 

 

 

 

 

 

Fax recipient receives an empty sheet.

Lay the document onto the flatbed scanner with the

 

 

 

 

written side down.

 

 

 

 

 

 

 

 

No fax reception

Check whether the manual fax reception mode is set.

 

 

 

 

The device will not receive faxes on its own (page 59)..

 

 

 

 

It is possible that the fax reception speed needs reducing

 

 

 

 

(page 60).

 

 

 

 

 

 

 

 

You hear a whistling tone or silence in the handset.

The call is a fax. Press o on the device. Press *5

 

 

 

 

on the additional telephone. Hang up.

 

 

 

 

 

 

 

 

 

 

 

Problems Printing or Copying

Possible Cause(s)

 

 

 

 

 

 

 

No printing

Paper or document jam, no paper or toner cartridge.

 

 

 

Printing is interrupted.

Follow the instructions on the display.

 

 

 

There could be a small pause after printing several pages.

 

 

 

The device continues printing automatically.

 

 

 

 

 

 

Copy is blank.

Insert the documents face down into the document

 

 

 

 

feeder.

 

 

 

No toner cartridge inserted.

 

 

 

 

 

 

The device produces white lines when printing.

Clean the toner drum with a soft cloth.

 

 

 

 

Clean the scanner and the document feeder (see also

 

 

 

chapter Cleaning, page 73).

 

 

 

 

 

 

 

Service · Problems and Possible Causes

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