| General Information | Possible Cause(s) |
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The time and date flash on the display. | You must check the time and date after a short power |
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| failure. Confirm with OK. |
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No fax transmission | Check the installation of the device. Check that the de- |
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| vice is connected to the mains voltage. |
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| Connect the telephone cable to the socket marked |
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| FAX/Ñ. Insert the telephone plug into your PTT line |
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| socket. |
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| If possible test your device in another telephone line be- |
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| fore you contact technical customer services. |
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| Follow the instructions on the display. |
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| Problems with Faxing | Possible Cause(s) |
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Fax transmissions are constantly interrupted. | It is possible that the recipient's device is not ready to |
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| receive. |
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Fax transmission to a fax number is not possible. | Call the number and check whether the number is a fax |
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| number and whether the connected fax device is ready |
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| to receive (whistling tone or silence). |
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Faxes sent are of poor quality. | Modify the resolution. |
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| Test the device by making a copy of the document. If the |
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| device is in order, the device of the recipient might be |
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| defective. |
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| Test the scanner by printing the functions list (press C, |
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| 81and OK). If the function list is printed perfectly, |
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| it is possible the scanner is dirty or defective. Clean the |
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| scanner. |
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Fax recipient receives an empty sheet. | Lay the document onto the flatbed scanner with the |
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| written side down. |
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No fax reception | Check whether the manual fax reception mode is set. |
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| The device will not receive faxes on its own (page 59).. |
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| It is possible that the fax reception speed needs reducing |
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| (page 60). |
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You hear a whistling tone or silence in the handset. | The call is a fax. Press o on the device. Press *5 |
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| on the additional telephone. Hang up. |
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| Problems Printing or Copying | Possible Cause(s) |
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No printing | Paper or document jam, no paper or toner cartridge. |
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Printing is interrupted. | Follow the instructions on the display. |
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| There could be a small pause after printing several pages. |
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| The device continues printing automatically. |
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Copy is blank. | Insert the documents face down into the document |
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| feeder. |
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| No toner cartridge inserted. |
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The device produces white lines when printing. | Clean the toner drum with a soft cloth. |
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| Clean the scanner and the document feeder (see also |
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| chapter Cleaning, page 73). |
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Service · Problems and Possible Causes | 75 |