(Terms and Conditions for United Kingdom only)
In order to supply the guarantee, you should contact your dealer or Sagemcom Helpdesk. The proof of purchase will be required.
Please make usage of your equipment for the purpose for which it was designed and under normal usage con- ditions. Sagemcom do not accept any liability for any usage made out of the frame of its original designed purpose and any consequence that may arise from this usage.
Should any malfunctioning arise, the dealer or Sagem- com Helpdesk will advise you what to do.
A) General Guarantee Conditions
Sagemcom undertakes to remedy by repair or exchange at its own convenience, free of charge for labour and replacement parts, any defects in the equipment during the guarantee period of
Unless the customer has concluded with Sagemcom a maintenance contract in respect of the equipment which specifically provides for repairs to be carried out at the customer's premises, the repairs will not be carried out on the equipment at the customer premises. The customer must however return the defective equipment at his/her own expense, to the address given by the dealer or Sagemcom Helpdesk.
In case a product needs to be sent in for a repair, it always has to be accompanied by a proof of purchase (which is not altered, written on or in any way be made illegible) showing that the product is still under warran- tee. In case no proof of purchase is enclosed, the Sagemcom repair center will use the production date as a reference of establishing the warrantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which is not set force in the present section, and could not be hold responsible for any direct or indirect, material or immaterial damage, in or out of the frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an obligatory rule applicable to consumers pursuant to their national legis- lation, such invalidity or illegality shall not impair or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights.
B) Exclusions From Guarantee
Sagemcom shall have no liability under the guarantee in respect of:
•) Damage, defects, breakdown or malfunction due to one or more of the following:
–Failure to properly follow the installation process and instructions for use
–An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism, inappropri- ate conditions of electrical network or water damage of
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–Modifications made without the written approval of Sagemcom
–Unsuitable operating conditions, particularly of tem- perature and humidity
–Repair or maintenance of the equipment by persons not authorized by Sagemcom
•) Wear and tear from normal daily use of the equipment and its accessories
•) Damage due to insufficient or bad packaging of equipment when returned to Sagemcom
•) Usage of new versions of software without previous approval of Sagemcom
•) Work on any equipment or software modified or added without the prior written consent of Sagemcom
•) Malfunctions not resulting from the Equipment or from software installed in user workstations for the purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
–Problems related to access and/or connection to the Internet such as interruptions by access networks or malfunction of the line used by the subscriber or his correspondent
–Transmission faults (for example poor geographical coverage by radio transmitters, interference or poor line quality)
–The local network fault (wiring, servers, worksta- tions) or the failure of the transmission network (such as but not limited to interferences, fault or poor quality of the network)
–Modification of the parameters of the cellular network carried out after the sale of the Product
•) The normal servicing (as defined in the user guide supplied with the equipment) as well as malfunctioning due to servicing not being carried out. Servicing costs are in any event always borne by the customer.
•) Malfunctions resulting from the usage of products, consumables or accessories not compatibles with the equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guarantee period, the customer must ask the Authorized Sagemcom Repair Centre for a cost estimation.
The repair and delivery costs will be invoiced to the cus- tomer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the United King- dom.
Helpdesk: 08 45 - 090 03 15
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