Error Messages on the Transmission Report | Possible Cause(s) |
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| Disconnected | The transmission process was interrupted. Repeat the |
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| Can't communicate | transmission process. |
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EN | |||||
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Call the number and check whether the number is a fax |
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| Subscriber has stopped |
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number and whether the connected fax device is ready |
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| Check called number |
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to receive (whistling tone or silence). Press FAX or o |
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| to send the message manually. |
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| Ask the recipient whether the device is ready to receive. |
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| Repeat the transmission process with a lower transmis- |
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| sion speed (see also chapter Reducing Transmission Speed, |
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| page 59). |
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| Transmission failed | Fax Transmission: Repeat the transmission process. |
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| Call the number and check whether the number is a fax |
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| number and whether the connected fax device is ready |
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| to receive (whistling tone or silence). Press FAX or o |
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| to send the message manually. |
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| Ask the recipient whether the device is ready to receive. |
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| Fax Reception: Fax reception was interrupted. Ask |
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| the sender to send the fax message again. |
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| Voice contact | Call the number and check whether the number is a fax |
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| number and whether the connected fax device is ready |
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| to receive (whistling tone or silence). Press FAX or o |
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| to send the message manually. |
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| QUALITY | It is possible the error occurred because the recipient’s |
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| number does not support the Error Correction Mode. |
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| Fax Transmission: The fax message sent was not re- |
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| ceived properly. Ask the recipient whether the transmis- |
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| sion process needs to be repeated. |
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| Fax Reception: If the received fax message is illegible, |
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| ask the sender to send the fax message again. |
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| Memory full | Fax memory full! If the fax memory is full, no fax messag- |
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| es can be received. Print the stored fax messages so that |
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| the device is ready to receive again. |
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| Internal error | An error has occurred during printing of the received |
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| fax message. |
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| Check whether the device cover is open. |
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| Check whether the paper supply is empty (see also |
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| chapter Insert Paper into the Paper Tray, page 25). |
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| Check whether cartridge is empty (see also chapter Dis- |
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| playing the Toner Level, page 67 and Changing the Toner |
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| Cartridge, page 68). |
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| Check to see whether a paper jam has occurred (see |
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| also chapter Fixing a Paper Jam, page 70). |
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| Received document error | The received fax message is possibly incomplete Ask the |
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| sender to check the length of the fax message. It is pos- |
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| sible the message is too long to be able to transmit in full. |
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| No document to be polled | In selected devices, no documents lay ready which could |
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| be retrieved. Perhaps the sender’s device is not ready or |
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| the document is no longer available. |
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Service · Error Messages and Possible Causes | 79 |