Assistance Section
How to Resolve Product Performance Problems
If you are experiencing product operation problems, please review the troubleshooting section before you call for service. Please refer to the Limited Warranty (see below) for information on how to obtain repair service.
Limited Warranty
RCA Digital Video Disc (DVD) Player
What your warranty covers:
•Any defect in materials or workmanship.
For how long after your purchase:
•90 days - Unit exchange, which includes parts and labor.
•91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
During the initial 90 days:
Exchange the DVD unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to replace a defective unit. This charge covers the labor cost for its repair.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
To receive a replacement unit before you return yours:
Option I:
1.Provide your Discover, Mastercard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time.
2.We will send you a replacement unit.
3.If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the receiver will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit is subsequently received.
4.Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
•Evidence of purchase date such as a bill of sale.
•A brief note describing your unit’s problem.
•Your name, address and phone number.
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