Assistance Section

Troubleshooting

 

Common Problems

Solutions

 

 

 

 

Subtitle and/or audio

If the subtitle and/or audio language does not exist on the disc, the

 

language is not the one

initial settings will not be seen/heard. The disc’s riority language is selected

 

selected from the initial setting

instead. Set the subtitle and/or audio language manually through the

 

 

Info Display.

 

 

 

 

The menu is displayed in

The Menu Language preference is set to that language. Go to Language Prefs in

 

a foreign language

Setup menu and select the language you prefer. See p. 47.

 

 

 

 

Play doesn’t begin

The rating of the title on the disc exceeds the rating limit set in the DVD Limits

 

when you press PLAY

Divx Limits menu. Unlock the player or change the rating limit in those menus.

 

 

 

 

No forward or reverse scan

• Some discs have sections that prohibit rapid scanning, or title and

 

 

chapter skip.

 

 

• If you’re trying to skip through the credits warning information at the

 

 

beginning of a movie, you won’t be able to. This part of the title (movie) is

 

 

often programmed to prohibit skipping through it.

 

 

 

 

Disc won’t play

Both the player and the disc are coded by region. If the regional codes don’t

 

 

match, the disc cannot be played. This player is Region No. 1.

 

 

 

 

Desired angle cannot be changed

Some discs don’t have the multi-camera angle system, and some discs only have

 

 

it in certain parts of the movie.

 

 

 

 

Picture has wrong aspect ratio

Change the TV Image setting in the Setup menu. See p. 48.

 

 

 

 

I forget the password

Your player is equipped with a “back-door” unlock sequence. Press and hold

 

 

the STOP button on the front of the DVD Player and the STOP button on the

 

 

remote control at the same time. (Hold both buttons down at the same time

 

 

for at least 3 seconds).

 

 

 

 

Cannot copy discs to video tape

You can’t record digital video discs onto videocassettes because the discs are

 

 

encoded with anti-copy protection.

 

 

 

 

Disc tray won’t open

Disengage the dealer tray lock feature. Press and hold a combination of buttons

 

 

on the front panel at the same time. Press and hold STOP, ON•OFF, and

 

 

OPEN•CLOSE for at least three seconds.

 

 

 

 

Disc won’t eject

When you put a disc into the player, the player reads the disc which may

 

 

take up to 15 seconds. You won’t be able to eject the disc during this time.

 

 

Wait 15 seconds and try again.

 

 

 

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RCA RC5220P manual Assistance Section Troubleshooting