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  | Assistance Section | ||
Troubleshooting | 
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  | Common Problems | Solutions  | 
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  | Remote control won’t work  | • You might be in the wrong mode. To operate your DVD Player, press  | 
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  | DVD on the remote before you press any other buttons. If you’re operating  | 
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  | the TV, press the TV button first, etc.  | 
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  | • Insert new batteries in the remote.  | 
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  | • Operate the remote control at a distance of no more than 20 feet.  | 
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  | • Remove any obstacles between the remote and the DVD Player or  | 
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  | other component. If your DVD Player is in an entertainment cabinet, the  | 
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  | glass doors may be obstructing the remote control from operating the unit.  | 
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  | Open the doors.  | 
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  | • Reset the remote. Remove batteries and hold down one or more buttons for  | 
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  | several minutes to drain the microprocessor inside the remote to reset it.  | 
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  | Reinstall batteries and try the remote again.  | 
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  | Can’t advance through a movie  | • You can’t advance through the opening credits and warning information  | 
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  | that appear at the beginning of movies because the disc is programmed  | 
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  | to prohibit that action.  | 
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  | The  | icon appears on screen  | • The feature or action cannot be completed at this time because:  | 
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  | 1. The disc’s software restricts it.  | 
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  | 2. The disc's software doesn’t support the feature (e.g., angles).  | 
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  | 3. The feature is not available at the moment  | 
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  | 4. You’ve requested a title or chapter number that is out of range.  | 
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  | The picture is distorted  | • Did you connect your VCR to the DVD Player? Disconnect it.  | 
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  | • The disc might be damaged. Try another disc.  | 
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  | Picture is distorted during  | It is normal for some distortion to appear while scanning.  | 
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  | forward and reverse scan  | 
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  | A screen saver appears on the TV  | • Your player is equipped with a screen saver (the RCA logo) that appears on  | 
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  | the TV when your player is idle for several minutes. There are a few ways to  | 
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  | make the screen saver disappear from the screen and return to the player’s  | 
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  | main menu: press STOP, CLEAR, or GO BACK on the remote.  | 
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(continued on the next page)  | 
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