Ricoh AP610N 68

Troubleshooting

	Status	Possible Causes, Descriptions, and Solutions

	Multiple pages are fed	Clean the friction pad if it is dirty.
	through the printer at	See p.44 “Cleaning the Friction Pad”.
	once.	See p.44 “Cleaning the Friction Pad”.

		If the problem persists, set the paper the other way up, and then

		print it.

			Note
			❒ This method cannot be used with the adhesive label paper.

			Remove all paper from the tray and fan it gently to get air between
			the sheets. After that, load it back into the tray.

		The image is printed on the	Set the paper the other way up.
		reverse side of the paper.

		Paper misfeeds occur fre-	Check the paper size settings. The size set with the paper size dial
		quently.	might be different from the actual paper size. Make the correct dial
			setting.
			See p.13 “Loading Paper”.

5			Use the recommended paper. Avoid using curled, folded, wrin-
			kled, perforated or glossy paper.
			See p.8 “Paper Recommendations”.

			Clean the paper feed roller, friction pad and/or registration roller,
			if they are dirty.
			See p.44 “Cleaning the Friction Pad”, p.45 “Cleaning the Paper
			Feed Roller”, or p.47 “Cleaning the Registration Roller”.

			If the problem persists, set the paper the other way up, and then
			print it.

	Note
	❒ This method cannot be used with the adhesive label paper.

	Thin paper, if printed on both sides, may curl up at the corners and
	get wrinkled and clogged. Select [Curl Prevention] [On] from the
	[Maintenance] menu.

The control panel error	Open the front cover of the printer and then close it.
message stays on after re-	See p.69 “Removing Misfed Paper”.
moving the misfed paper.

Output are not delivered	Check the paper size settings. The size selected with the paper size
to the selected tray you re-	dial might be different from the actual paper size. Make the correct
quire.	dial setting.
	See p.13 “Loading Paper in Tray 1 and the optional paper feed
	unit”.

	When using the Bypass Tray, set the paper size using the control
	panel.
	See p.19 “Loading Paper in the Bypass Tray”.

	When you are using a Windows operating system, the printer driv-
	er settings override those set using the control panel. Set the de-
	sired output tray using the printer driver.
	See the driver's online Help file.

64

Contents

Maintenance Guide 1Paper and Other Media 2Replacing Consumables and Maintenance Kit 3Cleaning the Printer 4Adjusting the Printer Page TABLE OF CONTENTS 6. Removing Misfed Paper Removing Misfed Paper When “Remove Misfeed Paper Tray” Appears When “Remove Misfeed Internal Path” Appears When “Remove Misfeed Paper Exit Cover” Appears 7. Appendix Trademarks How to Read This Manual 1. Paper and Other Media Paper and Other Media Supported by This Printer ❖Input Paper Sizes (Metric version) See p.19 “Loading Paper in the Bypass Tray” See p.24 “Loading Envelopes” ❖Input Paper Sizes (Inch version) Page ❖Paper weight and number of sheets to be set ❖Paper size not supported by both side printing Paper Recommendations Loading Paper Storing Paper Types of Paper and Other Media Plain Paper Thick Paper OHP transparencies Envelopes Paper not supported by this printer Print Area ❖Paper ❖Envelope Loading Paper Loading Paper in Tray 1 and the optional paper feed unit Changing the paper size D Slide the catches inwards to unlock the tray G Adjust the rear and side guides to the paper size you want to load E Slide the tray until it stops F Return the catches to their original positions H Load paper into the tray with the print side down Menu: Paper Input [Tray Paper Size] Tray Paper Size: Tray Tray 2: 8 1/2 x F Press the {Online} key Specifying custom size paper for the optional paper feed unit 1 Custom Size: Horiz. 210.0 mm Custom Size: Vert. 297.0 mm H Press the {Online} key Loading Paper in the Bypass Tray Specifying standard size paper for the Bypass Tray Bypass Size: *A4 (210 x 297) G Press the {Online} key Bypass Tray Page Loading Envelopes Loading envelopes into the Envelope Feeder Unit D Push the bottom plate down until it locks into place G Pinch the rear guide, and then slide it along the edge of the envelope stack I Press the {Menu} key M Press the {U} or {T} key to select the envelope type you want to use N Press the {# Enter} key to apply the settings. Wait for a while O Press the {Online} key Switching between Paper Trays 2.Replacing Consumables and Maintenance Kit Replacing the Toner Cartridge A Open the front cover by pushing the front cover release button B Be sure to put the toner cartridge on a stable, flat surface D Take the new toner cartridge from the box G Push down the toner cartridge to settle it in appropriate position H Close the front cover by pressing the left and right side indenta- tions Replacing the Maintenance Kit Before Replacing Replacing the Friction Pad G Push the friction pad until it locks securely F Insert the new friction pad in the paper tray Replacing the Transfer Roller H Take the gloves off J Lower the toner cartridge when it touches the back K Close the front cover by pressing the left and right side indenta- tions Replacing the Paper Feed Rollers G Reinstall the optional duplex unit if it was removed Replacing the Fusing Unit Replacing the fusing unit Replacing the fusing unit with the duplex unit attached Page H Print a configuration page to confirm that the printer works prop- erly 3. Cleaning the Printer Cautions to Take When Cleaning Cleaning the Friction Pad Cleaning the Paper Feed Roller Page Cleaning the Registration Roller G Close the front cover by pressing the left and right side indenta- tions F Lower the toner cartridge when it touches the back 4. Adjusting the Printer Adjusting the Image Density Adjusting Tray Registration I Press the {U}or {T}key to set the digit of the registration value (mm) J K Press the {# Enter} key Press the {Escape} key Registration: Adjustment Page 5. Troubleshooting Error & Status Messages on the Control Panel ❖Messages (in alphabetical order) Page Page Page Page Page Printer Does Not Print terface cable ❖ Network Connection ❖ Ad hoc Mode or 802.11 Ad hoc Mode ❖ Infrastructure Mode Page Checking the port connection Windows 95/98/Me Windows Windows XP Home Edition Windows NT Other Printing Problems Page If the problem cannot be solved, contact your sales or service representative Additional Troubleshooting Page Page 6. Removing Misfed Paper Removing Misfed Paper When “Remove Misfeed Paper Tray” Appears When “Remove Misfeed Internal Path” Appears F Close the front cover by pressing the left and right side indenta- tions When “Remove Misfeed Paper Exit Cover” Appears Removing misfed paper from the exit cover Removing misfed paper from the fusing unit Page When “Remove Misfeed Duplex Unit” Appears Removing the misfed paper inside the cover Removing misfed paper inside the duplex unit Page 7. Appendix Moving and Transporting the Printer Moving the Printer Moving the printer in the short distance Consumables Toner Cartridge Maintenance Kit ❖Maintenance Kit Type Specifications Mainframe ❖Configuration: ❖Print Process: ❖First Print Speed: ❖Paper size: ❖Paper Weight: ❖Media Type: ❖Power Source: ❖Power Consumption: ❖Weight: ❖Warm-upTime: ❖Paper Capacity: ❖Paper Output Capacity: ❖Memory: Options Paper Feed Unit Type ❖Dimensions (W⋅D⋅H): ❖Paper Size: Envelope Feeder Type Memory Unit Type C 256MB ❖Module Type: ❖Memory Type: ❖Number of Pins: 1394 Interface Unit Type 802.11b Interface Unit Type F ❖Protocol: ❖Data Transfer Speed: ❖Frequency Range: ❖Transmittable Distance: INDEX Page Page RICOH COMPANY, LTD