Troubleshooting

Additional Troubleshooting

 

 

Problems

Solutions

 

 

 

 

 

 

Strange noise is heard.

If a supply was recently replaced or an option attached in the

 

 

 

area the strange noise is coming from, check the supply or

 

 

 

option is properly attached. If the strange noise persists, con-

 

 

 

tact your sales or service representative.

 

 

 

 

 

 

No e-mail is received when an

Confirm [Notify by E-mail]is [On] using the System Menu on

 

 

Alert occurs, and after resolving

the Control Panel. See “System Menu”, Software Guide.

 

 

an Alert.

 

 

 

Access the printer through the Web browser, log on as an

 

 

 

 

 

 

Administrator on the Web Image Monitor, and then confirm

 

 

 

the following settings in [E-mail Notification] :

 

 

 

• Device E-mail Address

 

 

 

• Groups to Notify

 

 

 

• Select Groups/Items to Notify

 

 

 

 

5

Reference

 

 

 

For details about the settings, see Web Image Monitor

 

 

 

Help.

 

 

 

 

 

 

 

Access the printer through the Web browser, log on as an

 

 

 

Administrator on the Web Image Monitor, and then confirm

 

 

 

the settings of the SMTP server in [E-mail].

 

 

 

Reference

 

 

 

For details about the settings, see Web Image Monitor

 

 

 

Help.

 

 

 

 

 

 

 

When the power is turned off before the e-mail is transmit-

 

 

 

ted, the e-mail will not be received.

 

 

 

 

 

 

 

Check the e-mail address set for the destination. Confirm the

 

 

 

printer's operation history using the Web Image Monitor's

 

 

 

System Log menu in [Network]. If the e-mail was sent but not

 

 

 

received, it is possible the destination was incorrect. Also

 

 

 

check the information concerning error mail from the e-mail

 

 

 

server.

 

 

 

 

 

 

The setting for [Notify by Email]

After changing the setting, turn the main unit's power off

 

 

on the System Menu was

and then back on again.

 

 

changed from [Off] to [On], but e-

 

 

 

mail is not arriving.

 

 

 

 

 

 

 

Error notification e-mail was re-

Check e-mail is set for sending using the Web Image Moni-

 

 

ceived, but no error-solved e-

tor's [E-mail Notification] at the time the error was fixed. You

 

 

mail is received.

must click the [Edit] button of [Detailed Settings of Each Item] in

 

 

 

[E-mail Notification], and set [Notify when error:] to [Occurs &

 

 

 

Fixed] on the displayed screen.

 

 

 

Reference

 

 

 

For details about the settings, see Web Image Monitor

 

 

 

Help.

 

 

 

 

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