General Printing Problems
If this happens |
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Paper handling problems | • | Check pick rollers and clean area of problem paper source. |
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(jams) | • | Straighten paper stack of problem paper source. |
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| • | Try printing a Status Page from the Reports menu. |
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| If you are able to print the Status Page but still cannot print a file from |
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| your computer, contact your system administrator or your authorized |
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Printer does not respond to |
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• | Verify that you printed to the correct queue. |
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a Print command |
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| • | If used with a MicroPress Server, check the |
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| your job is in the queue and should be printing. |
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| • | If you are still unable to print, contact your system administrator. |
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Message requests a paper | 1. | Cancel the job. |
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2. | Change the page size in the Print option of your application. |
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size that you do not have | 3. | Resubmit the job. |
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| • | If the OCP shows a diagnostic or error message, take the appropriate |
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| corrective action. |
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Status Page does not print | • | If the OCP is completely blank, shut down and restart the printer. When |
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| the printer reaches Ready status, try printing a Status Page from the |
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| Reports menu. If the Status Page still fails to print, contact your |
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| authorized service/support center. |
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Print settings for your job |
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output do not match the | • | Verify that you did not override the setting for job in another place. |
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settings you gave |
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Print Quality Problems
If this happens | Try this |
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Pages have toner streaks | Cean the printer as described in Chapter 4. |
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Duplex Printing Problems
If this happens | Try this |
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Duplex pages print upside | Change the Duplex print option that specifies how the second image is |
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down | placed relative to the first image. |
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