Troubleshooting

Troubleshooting

Problem

Cause

Action

 

 

 

The oven exterior

There is not sufficient

There are intake/exhaust

is too hot during

ventilation space for the

outlets on the front and

operation.

oven.

rear of the oven for

 

 

ventilation. Keep the gaps

 

 

specified in the product

 

 

installation guide.

 

 

 

 

Objects are on top of the

Remove all objects on the

 

oven.

top of the oven.

 

 

 

The door cannot be

Food residue is stuck

Clean the oven and then

opened properly.

between the door and

open the door.

 

oven interior.

 

 

 

 

Heating including the

The oven may not work,

Put one cup of water in a

Warm function does

too much food is being

microwave-safe container

not work properly.

cooked, or improper

and run the microwave

 

cookware is being used.

for 1-2 minutes to check

 

 

whether the water is

 

 

heated. Reduce the

 

 

amount of food and start

 

 

the function again. Use a

 

 

cooking container with a

 

 

flat bottom.

 

 

 

The thaw function

Too much food is being

Reduce the amount of

does not work.

cooked.

food and start the function

 

 

again.

 

 

 

48  English

Problem

Cause

Action

 

 

 

The interior light is

The door has been left

The interior light may

dim or does not turn

open for a long time.

automatically turn off

on.

 

when the Eco function

 

 

operates. Close and reopen

 

 

the door or press the

 

 

STOP/ECO button.

 

 

 

 

The interior light is

Clean the inside of the

 

covered by foreign matter.

oven and check again.

 

 

 

A beeping sound

If the Auto Cook function

After turning over

occurs during

is being used, this beeping

the food, press the

cooking.

sound means it's time to

START/+30s button again

 

turn over the food during

to restart operation.

 

thawing.

 

 

 

 

The oven is not level.

The oven is installed on an

Make sure the oven is

 

uneven surface.

installed on flat, stable

 

 

surface.

 

 

 

There are sparks

Metal containers are used

Do not use metal

during cooking.

during the oven/thawing

containers.

 

functions.

 

 

 

 

When power is

The door is not properly

Close the door and check

connected, the oven

closed.

again.

immediately starts to

 

 

work.

 

 

 

 

 

There is electricity

The power or power socket

Make sure the power and

coming from the

is not properly grounded.

power socket are properly

oven.

 

grounded.

 

 

 

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Samsung MC28M6065CW/EE, MC28M6065CK/EE, MC28M6065CS/EE manual Troubleshooting