Problem |
| Possible Cause and Solution |
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The machine does not | • | Check if a document is loaded into the |
scan |
| machine. |
| • | Check if your machine is connected to |
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| the computer. Make sure if it is |
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| connected properly if I/O error is |
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| reported while scanning. |
| • | Check if the port is not busy. Since |
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| functional components of MFP (printer |
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| and scanner) share the same I/O |
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| interface (port), the situation of |
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| simultaneous access of different |
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| “consumer” application to the same port |
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| is possible. To avoid possible conflicts, |
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| only one of them at a time is allowed to |
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| gain control over the device. The other |
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| “consumer” will encounter “device busy” |
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| response. This can usually happen while |
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| starting scan procedure, and appropriate |
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| message box will be displayed. |
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| To identify the source of the problem, |
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| you should open ports configuration and |
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| select the port assigned to your scanner. |
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| port’s symbol /dev/mfp0 corresponds to |
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| LP:0 designation displayed in the |
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| scanners’ options, /dev/mfp1 relates to |
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| LP:1 and so on. USB ports start at /dev/ |
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| mfp4, so scanner on USB:0 relates to / |
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| dev/mfp4 respectively and so forth |
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| sequentially. In the Selected port pane |
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| you can see if the port is occupied by |
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| some other application. If this is the |
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| case, you should wait for completion of |
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| the current job or should press Release |
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| port button, if you are sure that the |
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| present port’s owner is not functioning |
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| properly. |
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I cannot scan via Gimp | • | Check if Gimp |
| “Xsane: Device dialog.” on the “Acquire” | |
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| menu. If not, you should install Xsane |
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| |
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| You can find Xsane |
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| Gimp on Linux distribution CD or Gimp |
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| home page. For the detail information, |
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| refer to the Help for Linux distribution CD |
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| or Gimp |
| If you wish to use other kind of scan | |
| application, refer to the Help for | |
| application. | |
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Problem | Possible Cause and Solution | |
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| |
I encounter error | Please avoid changing print job | |
“Cannot open port | parameters (via LPR GUI, for example) | |
device file” when | while a print job is in progress. Known | |
printing a document. | versions of CUPS server break the print | |
| job whenever print options are changed | |
| and then try to restart the job from the | |
| beginning. Since Unified Linux Driver locks | |
| port while printing, the abrupt termination | |
| of the driver keeps the port locked and | |
| therefore unavailable for subsequent print | |
| jobs. If this situation occurred, please, try | |
| to release the port. | |
|
| |
PDF file does not print | Incompatibility between the PDF file and | |
the Acrobat products. | ||
are missing in | Printing the PDF file as an image may | |
graphics, text or | ||
enable the file to print. Turn on Print As | ||
illustrations. | ||
Image from the Acrobat printing options. | ||
| ||
| Note: It Will take longer to print when you | |
| print a PDF file as an image. | |
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| |
The machine does not | The CUPS (Common Unix Printing | |
print. | System) version distributed with SuSE | |
| Linux 9.2 | |
| ipp (Internet Printing Protocol) printing. | |
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Common Macintosh problems
Problem | Suggested solutions | |
|
| |
PDF file does not print | Incompatibility between the PDF file and | |
the Acrobat products. | ||
missing in graphics, text | Printing the PDF file as an image may | |
or illustrations. | ||
enable the file to print. Turn on Print As | ||
| Image from the Acrobat printing options. | |
| Note: It Will take longer to print when | |
| you print a PDF file as an image. | |
|
| |
The document has | Update your Mac OS to OS 10.3.3. or | |
printed, but the print job | higher. | |
has not disappeared from |
| |
the spooler in |
| |
Mac OS 10.3.2. |
| |
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Some letters are not | This problem is caused because Mac | |
displayed normally | OS can not create the font during the | |
during the Cover page | Cover page printing. English alphabet | |
printing. | and numbers are displayed normally at | |
| the Cover page. | |
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