Problem

 

Possible Cause and Solution

 

 

 

The machine does not

Check if a document is loaded into the

scan

 

machine.

 

Check if your machine is connected to

 

 

the computer. Make sure if it is

 

 

connected properly if I/O error is

 

 

reported while scanning.

 

Check if the port is not busy. Since

 

 

functional components of MFP (printer

 

 

and scanner) share the same I/O

 

 

interface (port), the situation of

 

 

simultaneous access of different

 

 

“consumer” application to the same port

 

 

is possible. To avoid possible conflicts,

 

 

only one of them at a time is allowed to

 

 

gain control over the device. The other

 

 

“consumer” will encounter “device busy”

 

 

response. This can usually happen while

 

 

starting scan procedure, and appropriate

 

 

message box will be displayed.

 

 

To identify the source of the problem,

 

 

you should open ports configuration and

 

 

select the port assigned to your scanner.

 

 

port’s symbol /dev/mfp0 corresponds to

 

 

LP:0 designation displayed in the

 

 

scanners’ options, /dev/mfp1 relates to

 

 

LP:1 and so on. USB ports start at /dev/

 

 

mfp4, so scanner on USB:0 relates to /

 

 

dev/mfp4 respectively and so forth

 

 

sequentially. In the Selected port pane

 

 

you can see if the port is occupied by

 

 

some other application. If this is the

 

 

case, you should wait for completion of

 

 

the current job or should press Release

 

 

port button, if you are sure that the

 

 

present port’s owner is not functioning

 

 

properly.

 

 

 

I cannot scan via Gimp

Check if Gimp Front-end has

Front-end.

 

“Xsane: Device dialog.” on the “Acquire”

 

 

menu. If not, you should install Xsane

 

 

plug-in for Gimp on the your computer.

 

 

You can find Xsane plug-in package for

 

 

Gimp on Linux distribution CD or Gimp

 

 

home page. For the detail information,

 

 

refer to the Help for Linux distribution CD

 

 

or Gimp Front-end application.

 

If you wish to use other kind of scan

 

application, refer to the Help for

 

application.

 

 

 

Problem

Possible Cause and Solution

 

 

I encounter error

Please avoid changing print job

“Cannot open port

parameters (via LPR GUI, for example)

device file” when

while a print job is in progress. Known

printing a document.

versions of CUPS server break the print

 

job whenever print options are changed

 

and then try to restart the job from the

 

beginning. Since Unified Linux Driver locks

 

port while printing, the abrupt termination

 

of the driver keeps the port locked and

 

therefore unavailable for subsequent print

 

jobs. If this situation occurred, please, try

 

to release the port.

 

 

PDF file does not print

Incompatibility between the PDF file and

correctly-some parts

the Acrobat products.

are missing in

Printing the PDF file as an image may

graphics, text or

enable the file to print. Turn on Print As

illustrations.

Image from the Acrobat printing options.

 

 

Note: It Will take longer to print when you

 

print a PDF file as an image.

 

 

The machine does not

The CUPS (Common Unix Printing

print.

System) version distributed with SuSE

 

Linux 9.2 (cups-1.1.21) has a problem with

 

ipp (Internet Printing Protocol) printing.

 

 

Common Macintosh problems

Problem

Suggested solutions

 

 

PDF file does not print

Incompatibility between the PDF file and

correctly-some parts are

the Acrobat products.

missing in graphics, text

Printing the PDF file as an image may

or illustrations.

enable the file to print. Turn on Print As

 

Image from the Acrobat printing options.

 

Note: It Will take longer to print when

 

you print a PDF file as an image.

 

 

The document has

Update your Mac OS to OS 10.3.3. or

printed, but the print job

higher.

has not disappeared from

 

the spooler in

 

Mac OS 10.3.2.

 

 

 

Some letters are not

This problem is caused because Mac

displayed normally

OS can not create the font during the

during the Cover page

Cover page printing. English alphabet

printing.

and numbers are displayed normally at

 

the Cover page.

 

 

14.20 <Troubleshooting>

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Samsung SCX-6x22 manual Common Macintosh problems, Problem Suggested solutions, Cover