Troubleshooting, Clearing document jams | Samsung SCX-6x22 specs

14 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Toner cartridge-related messages

•Solving other problems

Clearing document jams

When an original jams while passing through the ADF, [Document Jam] appears on the display.

1Remove any remaining pages from the ADF.

2Open the ADF cover.

3Pull the jammed paper gently out of the ADF.

Note

If you do not see the paper in this area, refer to Roller misfeed. See page 14.2.

4Close the ADF cover. Then load the removed pages, if any, back into the ADF.

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

Exit Misfeed

1Remove the remaining documents from the ADF.

2Open the document input tray upward and pull the document gently out of the DADF.

Since the machine, which has the ADF, has a fixed document input tray, pull the misfed document under the document input tray.

14.1 <Troubleshooting>

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Samsung SCX-6x22 manual Troubleshooting, Clearing document jams, Exit Misfeed

Contents

Page Page Contact Samsung World Wide Country Customer Care Center Web Site Contents Ordering supplies and accessories Fax setupMail setup Basic printing Specifications MaintenanceTroubleshooting Index Important Precautions and Safety Information Canadian Radio Interference Regulations FCC Information to the User Declaration of Conformity European Countries You should also know thatPage Introduction Special featuresFeatures SCX-6322DN SCX-6122FN You can print with Windows 98/Me/NT 4.0/2000/XP Printer overview Front view Rear viewParallel port Output support USB port Control panel overview On Hook Dial Engages the telephone lineOK Confirms the selection on the screen Start Starts a job Understanding the Status LED Finding more information Selecting a location Clearance space Admin Setup System Setup Scan Setup System setupFax Feature Fax Setup Copy Feature Copy Setup Scan Feature Menu overview Changing the clock mode Setting the date and timeChanging the default mode Changing the display language Setting sounds Entering characters using the keyboard Keypad letters and numbers Entering characters using the number keypadEntering alphanumeric characters Correcting numbers or names Altitude Adjustment Using the save modesSetting print job timeout Auto Continue System setup Via network administration programs Network setupConfiguring TCP/IP Supported operating systems Dynamic addressing BOOTP/DHCP Configuring EtherTalkConfiguring IPX frame types Static addressing Setting Ethernet speed Restoring the network configurationPrinting a network configuration Software overview Supplied software Printer driver features System requirementsWindows Linux Macintosh On the scanner glass Loading originals and print mediaLoading originals ADF Selecting print media Type Size Dimensions Weight1 Capacity2 Supported print media types and sizes Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Loading paper TrayLoading paper in the tray 1 or optional tray Multi-purpose tray Changing the size of the paper in the paper tray Load the paper with the side to be printed on facing down Setting the paper size and type Tips on using the multi-purpose tray Selecting the paper tray Changing the settings for each copyCopying Darkness Reduced or enlarged copy Changing the default copy settingsUsing special copy features Collation ID card copying Poster copyingPlace Front Side and PressStart appears on the display Book Copy Clone copyingErasing background images Booklet Margin Shift Edge Erase Covers Transparencies Setting copy timeout Copying on both sides of paper Printing a document Canceling a print jobBasic printing Double-click the Samsung SCX-6x22 Series icon Scanning basics Scanning to an application using a local ConnectionScanning Press Scan/Email Scanning using a network connection Preparing for network scanning Scanning to a network client Setting up an SMB serverClick Machine Settings and SMB Setup Click Server List Scanning Setting network scan timeout Scanning to EmailScanning to an FTP server Setting up Address Book Changing the settings for each scan jobChanging the default scan settings Scanning to an SMB server Retrieving global email addresses from the LDAPa server Configuring group email numbersUsing Address Book entries Searching Address Book for an entry Scan on both sides of paper SCX-6322DN only Printing Address Book Resolution Setting the fax headerAdjusting the document settings Press Resolution Sending a fax automatically Sending a fax manually Redialing the last number Confirming a transmissionAutomatic redialing Changing receiving modes Receiving manually using an extension Telephone Receiving automatically in Fax modeReceiving manually in Tel mode Receiving automatically in Ans/Fax mode Deactivating secure receiving mode Receiving in secure receiving modeActivating secure receiving mode Receiving faxes in memory Printing received faxes on both sides of paper Sending a fax to multiple destinations Canceling a delayed fax Sending a delayed faxAdding pages to a delayed fax Sending a priority fax Polling Forwarding faxes Forwarding sent faxes to email address Setting Up a MailboxMail Box Forwarding received faxes to another fax machine Creating a Mailbox Deleting the Mailbox Sending options Fax setupChanging the fax setup options Receiving options Changing the default document settings Setting up Phone BookPrinting sent fax report automatically Speed dial numbers One-touch dial numbersGroup dial numbers Deleting a Phone Book entry Using group dial numbersSearching Phone Book for an entry Printing Phone Book Mail setup Setting Up Your E-mail SystemSetting Authorized Users Setting Up E-mail Options How to purchase Ordering supplies and accessoriesAccessories Toner cartridge Printing a report MaintenancePrinting reports Other available reports Cleaning the inside Cleaning your machineCleaning the outside Cleaning the scan unit Toner cartridge storage SMaintaining the toner cartridgeRedistributing toner Expected cartridge life Replacing the toner cartridge Replacing the drum cartridge Maintenance Sending new toner notification Cleaning the drumPrinting continuously when the Toner Empty message appears Clearing the Toner Empty Replace Toner message Maintenance Parts Managing your machine from the websiteChecking replaceables Checking the machine’s serial number System Administrtion ToolsPassword Protect Department Code Change Password Managing the Department Codes Troubleshooting Clearing document jamsExit Misfeed Message Location of jam Go to Paper Jam Clearing paper jamsRoller misfeed Open/Close Door Optional tray Fuser area or around the toner cartridge Paper exit area Troubleshooting Understanding display messages Duplex unit areaTips for avoiding paper jams Error Message Meaning Suggested solutions Duplex JamFile Access Message Meaning Suggested solutions Global Server Not Open Heat Error Message Meaning Suggested solutions LSU Hsync ErrorNetwork Error Message Meaning Suggested solutions Operation Not POP3 Message Meaning Suggested solutions Send ErrorWrong Config Stop Pressed Stop/Clear has Toner cartridge-related messages Solving other problems Paper feeding problemsCondition Suggested solutions Printing problems Image in the Advanced Printing quality problemsSelect Download as Bit Toner specks Toner smear Condition Suggested solutions Vertical linesGray background Vertical repetitive Copying problems Scanning problems Network Scan problems Fax problems Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution Common Macintosh problems Problem Suggested solutionsCover Specifications General specificationsPrinter specifications Scanner and copier specifications Facsimile specifications Index Numerics System requirements Macintosh Software section Contents Using Windows Postscript Driver Using Your Printer in Linux Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Printing a Document Printing to a file PRNSelect your printer driver from the Name drop-down list Printer Settings Layout TabPaper Orientation Paper Tab SourceScaling Printing Toner Save Mode Image ModeResolution Graphics Tab Extras Tab About TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Select Local Port and click New Port Understanding Smart Panel Troubleshooting GuidePrinter Setting Toner Level Changing the Smart Panel Program Settings Opening the Troubleshooting GuideUsing Printer Settings Utility Using Onscreen Help File Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Preferences → Index Scan SettingWorking area Scan To Scanning Process with TWAIN- enabled Software Scanning Using the WIAUninstalling Samsung SmarThru Office Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications Scanning a Document Printing FilesClick Properties Using the Image Manager Adding Job Type Settings Tools Function Double-click the Samsung MFP Installer OSX icon Installing Software for MacintoshUninstalling the printer driver Click Continue Uninstalling the Scan driver Setting Up the PrinterInstall the Scan driver For a Network-connected Macintosh Printing Changing Printer SettingsLayout Setting Printing a Document Printing Multiple Pages on One Sheet of Paper Printer Features SettingResolutionQuality Fit to Scanning Duplex Printing Index Macintosh 38 uninstall Rev