Condition | Suggested solutions |
|
|
Wrinkles or creases • | Ensure that the paper is loaded properly. |
• | Check the paper type and quality. See |
| page 5.3. |
•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Back of printouts | Check for leaking toner. Clean the inside of |
are dirty | the machine. Contact a service |
| representative. |
Black pages | • | The drum cartridge may not be installed | ||
|
|
|
| properly. Remove the cartridge and reinsert |
|
|
|
| it. |
|
|
|
| |
|
|
| • | The drum cartridge may be defective and |
|
|
|
| need replacing. Remove the drum cartridge |
|
|
|
| and install a new one. See page 13.4. |
|
|
| • | The machine may require repair. Contact a |
|
|
|
| service representative. |
|
|
|
|
|
|
|
|
|
|
Loose toner | • | Clean the inside of the machine. Contact a | ||
|
|
|
| service representative. |
|
|
| • | Check the paper type and quality. See |
|
|
|
| page 5.3. |
|
|
| • | Remove the drum and toner cartridge and |
|
|
|
| then, install a new one. See page 13.4. |
|
|
| • | If the problem persists, the machine may |
|
|
|
| require repair. Contact a service |
|
|
|
| representative. |
|
|
|
|
|
Character Voids | Character voids are white areas within parts of | |||
|
|
| characters that should be solid black: | |
|
|
| ||
•If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal.
•You may be printing on the wrong surface of the paper. Remove the paper and turn it
around.
•The paper may not meet paper specifications. See page 5.3.
|
| Condition |
| Suggested solutions | |
|
|
|
|
| |
Horizontal stripes | If horizontally aligned black streaks or smears | ||||
|
|
|
| appear: | |
|
|
|
| • | The drum and toner cartridge may be |
|
|
|
|
| installed improperly. Remove the cartridge |
|
|
|
|
| and reinsert it. |
|
|
|
| • | The drum and toner cartridge may be |
|
|
|
|
| defective. Remove the toner cartridge and |
|
|
|
|
| |
|
|
|
|
| install a new one. See page 13.4. |
|
|
|
| • | If the problem persists, the machine may |
|
|
|
|
| require repair. Contact a service |
|
|
|
|
| |
|
|
|
|
| representative. |
|
|
|
|
| |
Curl | If the printed paper is curled or paper does not | ||||
|
|
|
| feed into the machine: | |
|
|
|
| • Turn over the stack of paper in the tray. Also | |
|
|
|
|
| try rotating the paper 180° in the tray. |
An unknown image | You printer is probably being used at an |
repetitively appears | altitude of 2,500 m(8,200 ft)or above. The high |
on a next few | altitude may affect the print quality such as |
sheets or loose | loose toner or light imaging. You can set this |
toner, light print, or | option through Printer Settings Utility or |
contamination | Printer Tab in printer driver’s properties. Refer |
occurs. | to the Software Section for detail. |
Copying problems
Condition |
| Suggested solutions |
|
| |
Copies are too light | Use Darkness to darken or lighten the | |
or too dark. | background of the copies. | |
|
| |
Smears, lines, | • If defects are on the original, press | |
marks, or spots |
| Darkness to lighten the background of your |
appears on copies. |
| copies. |
| • | If no defects are on the original, clean the |
|
| scan unit. See page 13.2. |
|
|
|
Copy image is | • | Ensure that the original is face down on the |
skewed. |
| scanner glass or face up in the ADF. |
| • | Check that the copy paper is loaded |
|
| correctly. |
|
| |
Blank copies print | Ensure that the original is face down on the | |
out. | scanner glass or face up in the ADF. | |
|
|
|
