Solving other problems, Paper feeding problems | Samsung SCX-6x22

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition		Suggested solutions

Paper is jammed	Clear the paper jam. See page 14.2.
during printing.

Paper sticks	•	Ensure that there is not too much paper in the
together.		tray. The tray can hold up to 550 sheets of
		paper, depending on the thickness of your
		paper.
	•	Make sure that you are using the correct type
		of paper. See page 5.3.
	•	Remove paper from the tray and flex or fan
		the paper.
	•	Humid conditions may cause some paper to
		stick together.

Multiple sheets of	•	Different types of paper may be stacked in the
paper do not		tray. Load paper of only one type, size, and
feed.		weight.
	•	If multiple sheets have caused a paper jam,
		clear the paper jam. See page 14.2.

Paper does not	•	Remove any obstructions from inside the
feed into the		machine.
machine.	•	Paper has not been loaded correctly. Remove
		paper from the tray and reload it correctly.
	•	There is too much paper in the tray. Remove
		excess paper from the tray.
	•	The paper is too thick. Use only paper that
		meets the specifications required by the
		machine. See page 5.3.
	•	If an original does not feed into the machine,
		the ADF rubber pad may require to be
		replaced. Contact a service representative.

The paper keeps	•	There is too much paper in the tray. Remove
jamming.		excess paper from the tray. If you are printing
		on special materials, use the multi-purpose
		tray.
	•	An incorrect type of paper is being used. Use
		only paper that meets the specifications
		required by the machine. See page 5.3.
	•	Remove any obstructions from inside the
		machine.
	•	If an original does not feed into the machine,
		the ADF rubber pad may require to be
		replaced. Contact a service representative.

Condition	Suggested solutions

Transparencies	Use only transparencies specifically designed
stick together in	for laser printers. Remove each transparency as
the paper exit.	it exits from the machine.

Envelopes skew	Ensure that the paper guides are against both
or fail to feed	sides of the envelopes.
correctly.

14.11 <Troubleshooting>

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Samsung SCX-6x22 manual Solving other problems, Paper feeding problems, Condition Suggested solutions

Contents

Page Page Contact Samsung World Wide Country Customer Care Center Web Site Contents Fax setup Mail setupOrdering supplies and accessories Basic printing Maintenance TroubleshootingSpecifications Index Important Precautions and Safety Information Canadian Radio Interference Regulations FCC Information to the User Declaration of Conformity European Countries You should also know thatPage Special features Features SCX-6322DN SCX-6122FNIntroduction You can print with Windows 98/Me/NT 4.0/2000/XP Front view Rear view Printer overviewParallel port Output support USB port On Hook Dial Engages the telephone line Control panel overviewOK Confirms the selection on the screen Start Starts a job Understanding the Status LED Finding more information Selecting a location Clearance space System setup Fax Feature Fax Setup Copy Feature Copy Setup Scan FeatureAdmin Setup System Setup Scan Setup Menu overview Setting the date and time Changing the default modeChanging the clock mode Changing the display language Setting sounds Entering characters using the keyboard Entering characters using the number keypad Entering alphanumeric charactersKeypad letters and numbers Correcting numbers or names Using the save modes Setting print job timeoutAltitude Adjustment Auto Continue System setup Network setup Configuring TCP/IPVia network administration programs Supported operating systems Configuring EtherTalk Configuring IPX frame typesDynamic addressing BOOTP/DHCP Static addressing Restoring the network configuration Setting Ethernet speedPrinting a network configuration Software overview Supplied software System requirements Printer driver featuresWindows Linux Macintosh Loading originals and print media Loading originalsOn the scanner glass ADF Selecting print media Type Size Dimensions Weight1 Capacity2 Supported print media types and sizes Media sizes supported in each mode Guidelines for selecting and storing print mediaGuidelines for special print media Media type Guidelines Tray Loading paperLoading paper in the tray 1 or optional tray Multi-purpose tray Changing the size of the paper in the paper tray Load the paper with the side to be printed on facing down Setting the paper size and type Tips on using the multi-purpose tray Changing the settings for each copy CopyingSelecting the paper tray Darkness Changing the default copy settings Using special copy featuresReduced or enlarged copy Collation Poster copying ID card copyingPlace Front Side and PressStart appears on the display Clone copying Erasing background imagesBook Copy Booklet Margin Shift Edge Erase Covers Transparencies Setting copy timeout Copying on both sides of paper Canceling a print job Basic printingPrinting a document Double-click the Samsung SCX-6x22 Series icon Scanning to an application using a local Connection ScanningScanning basics Press Scan/Email Scanning using a network connection Preparing for network scanning Setting up an SMB server Click Machine Settings and SMB Setup Click Server ListScanning to a network client Scanning Scanning to Email Setting network scan timeoutScanning to an FTP server Changing the settings for each scan job Changing the default scan settingsSetting up Address Book Scanning to an SMB server Configuring group email numbers Using Address Book entriesRetrieving global email addresses from the LDAPa server Searching Address Book for an entry Scan on both sides of paper SCX-6322DN only Printing Address Book Setting the fax header Adjusting the document settingsResolution Press Resolution Sending a fax automatically Sending a fax manually Confirming a transmission Automatic redialingRedialing the last number Changing receiving modes Receiving automatically in Fax mode Receiving manually in Tel modeReceiving manually using an extension Telephone Receiving automatically in Ans/Fax mode Receiving in secure receiving mode Activating secure receiving modeDeactivating secure receiving mode Receiving faxes in memory Printing received faxes on both sides of paper Sending a fax to multiple destinations Sending a delayed fax Adding pages to a delayed faxCanceling a delayed fax Sending a priority fax Polling Forwarding faxes Setting Up a Mailbox Mail BoxForwarding sent faxes to email address Forwarding received faxes to another fax machine Creating a Mailbox Deleting the Mailbox Fax setup Changing the fax setup optionsSending options Receiving options Setting up Phone Book Changing the default document settingsPrinting sent fax report automatically One-touch dial numbers Speed dial numbersGroup dial numbers Using group dial numbers Searching Phone Book for an entryDeleting a Phone Book entry Printing Phone Book Setting Up Your E-mail System Mail setupSetting Authorized Users Setting Up E-mail Options Ordering supplies and accessories AccessoriesHow to purchase Toner cartridge Maintenance Printing reportsPrinting a report Other available reports Cleaning your machine Cleaning the outsideCleaning the inside Cleaning the scan unit SMaintaining the toner cartridge Redistributing tonerToner cartridge storage Expected cartridge life Replacing the toner cartridge Replacing the drum cartridge Maintenance Cleaning the drum Printing continuously when the Toner Empty message appearsSending new toner notification Clearing the Toner Empty Replace Toner message Managing your machine from the website Maintenance PartsChecking replaceables System Administrtion Tools Password ProtectChecking the machine’s serial number Department Code Change Password Managing the Department Codes Clearing document jams TroubleshootingExit Misfeed Clearing paper jams Roller misfeedMessage Location of jam Go to Paper Jam Open/Close Door Optional tray Fuser area or around the toner cartridge Paper exit area Troubleshooting Duplex unit area Understanding display messagesTips for avoiding paper jams Message Meaning Suggested solutions Duplex Jam File AccessError Message Meaning Suggested solutions Global Server Not Message Meaning Suggested solutions LSU Hsync Error Network ErrorOpen Heat Error Message Meaning Suggested solutions Operation Not Message Meaning Suggested solutions Send Error Wrong ConfigPOP3 Stop Pressed Stop/Clear has Toner cartridge-related messages Paper feeding problems Solving other problemsCondition Suggested solutions Printing problems Printing quality problems Select Download as BitImage in the Advanced Toner specks Condition Suggested solutions Vertical lines Gray backgroundToner smear Vertical repetitive Copying problems Scanning problems Network Scan problems Fax problems Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution Problem Suggested solutions Common Macintosh problemsCover General specifications SpecificationsPrinter specifications Scanner and copier specifications Facsimile specifications Index Numerics System requirements Macintosh Software section Contents Using Windows Postscript Driver Using Your Printer in Linux Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Printing to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Image Mode ResolutionToner Save Mode Graphics Tab About Tab Extras TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size None Using Watermarks Using an Existing WatermarkCreating a Watermark Editing a Watermark Using Overlays What is an Overlay?Using a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver Advanced Setting Up a Host Computer Setting Up a Client ComputerCheck the Share this printer box Select Local Port and click New Port Troubleshooting Guide Printer SettingUnderstanding Smart Panel Toner Level Opening the Troubleshooting Guide Using Printer Settings UtilityChanging the Smart Panel Program Settings Using Onscreen Help File Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Scan Setting Working areaPreferences → Index Scan To Scanning Using the WIA Scanning Process with TWAIN- enabled SoftwareUninstalling Samsung SmarThru Office Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Printers Tab Scanners Configuration Ports ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Installing Software for Macintosh Uninstalling the printer driverDouble-click the Samsung MFP Installer OSX icon Click Continue Setting Up the Printer Install the Scan driverUninstalling the Scan driver For a Network-connected Macintosh Changing Printer Settings Layout SettingPrinting Printing a Document Printer Features Setting ResolutionQualityPrinting Multiple Pages on One Sheet of Paper Fit to Scanning Duplex Printing Index Macintosh 38 uninstall Rev