Samsung SCX-6x22 manual Scanning problems

Condition		Suggested solutions
Image rubs off the	•	Replace the paper in the tray with paper
copy easily.		from a new package.
	•	In high humidity areas, do not leave paper in
		the machine for extended periods of time.
Frequent copy	•	Fan the stack of paper, then turn it over in
paper jams occur.		the tray. Replace the paper in the tray with a
		fresh supply. Check/adjust the paper guides,
		if necessary.
	•	Ensure that the paper is the proper paper
		weight. 75 g/m2 bond paper is
		recommended.
	•	Check for copy paper or pieces of copy
		paper remaining in the machine after a
		paper jam has been cleared.
Toner cartridge	•	Your originals may contain pictures, solids,
produces fewer		or heavy lines. For example, your originals
copies than		may be forms, newsletters, books, or other
expected before		documents that use more toner.
running out of	•	The machine may be turned on and off
toner.		frequently.
	•	The scanner lid may be left open while
		copies are being made.

Scanning problems

Condition		Suggested solutions
The scanner does	•	Make sure that you place the original to be
not work.		scanned face down on the scanner glass, or
		face up in the ADF.
	•	There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
	•	Check that the USB or parallel cable is
		connected properly.
	•	Make sure that the USB or parallel cable is
		not defective. Switch the cable with a known
		good cable. If necessary, replace the cable.
	• If you are using a parallel cable, ensure that it
		is compliant with IEEE 1284 standards.
	•	Check that the scanner is configured
		correctly. Check scan setting in the SmarThru
		Configuration or the application you want to
		use to make certain that the scanner job is
		being sent to the correct port.

	Condition		Suggested solutions
The unit scans		•	Check if the machine is printing received
very slowly.			data. If so, scan the document after the
			received data has been printed.
		•	Graphics are scanned more slowly than text.
		•	Communication speed slows in scan mode
			because of the large amount of memory
			required to analyze and reproduce the
			scanned image. Set your computer to the
			ECP printer mode through BIOS setting. It
			will help to increase the speed. For details
			about how to set BIOS, refer to your
			computer user’s guide.
Message appears		•	There may be a copying or printing job in
on your computer			progress. When that job is complete, try your
screen:			job again.
•	“Device can't be	•	The Selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The printer cable may be improperly
•	“Port is being		connected or the power may be off. You must
	used by another		use a parallel cable that supports IEEE 1284
	program.”		bi-directional communications.
•	“Port is	•	The scanner driver is not installed or the
	Disabled.”		operating environment is not set up properly.
•	“Scanner is busy	•	Ensure that the machine is properly
	receiving or		connected and the power is on, Then restart
	printing data.		your computer.
	When the	•	The USB cable may be improperly connected
	current job is		or the power may be off.
	completed, try	•	Do not use parallel and USB cables at the
	again.”		same time.
•	“Invalid handle.”
•	“Scanning has
	failed.”

14.16 <Troubleshooting>