Sharp ER-A347A Before Calling for Service, Fault, Checking, Error message table

Before Calling for Service

If you encounter any of the following problems, please read below before calling for service.

Fault		Checking
• The display does not illuminate.		• Is power supplied to the electric outlet?
		• Is the power cord plug out or loosely connected to
		the electric outlet?
		• Is the register in screen-save mode?
• The display is illuminated, but the whole register		• Is a clerk code assigned to the register?
refuses entries.		• Is the register in the REG mode?
• No receipt is issued.		• Is the receipt paper roll properly installed?
		• Is there a paper jam?
		• Is the receipt function in the “OFF” status?
		• Is the print roller arm securely locked?
• No journal paper is taken up.		• Is the take-up spool installed on the bearing
		properly?
		• Is there a paper jam?
• Printing is unusual.		• Are the printer head/sensor/roller clean?
		• Is the paper roll properly installed?
Error message table
Error message (display)		Error status and action
AMT. TEND ONLY	The amount tendering is compulsory.
COMM. ERROR	A communication error occurred.
DEPARTMENT IS INHIBITED	Operated department is programmed as “INHIBIT”.
ENTRY INHIBITED NN▪▪N	Perform the correct key operation.
ENTRY OVERFLOW PLEASE	The correct numeric data must be entered.
CHECK ENTERED DIGITS
INVALID CODE ENTRY	The correct code data must be entered.
MISOPERATION INVALID KEY	Perform the correct key operation.
OPEN PRICE ENTRY INHIBITED	The open price entry is inhibited. (Only preset price entry)
OVER LIMIT.	Overflow limitation error
PAPER EMPTY	Install a new (receipt or journal) paper roll, and press the lkey.
PLU IS SET TO INHIBIT	Operated PLU is programmed as “INHIBIT”.
PRESET PRICE ENTRY INHIBITED	The preset price entry is inhibited. (Only open price entry)
	The temperature/voltage of printer head is too high.
PRINTER ERROR	Turn off the power, and repair the printer. Then turn on the power
	and press lkey.
STACK OVER	Turn off the power, and consult a Sharp Authorized Servicer.
UNDEFINED CODE	Desired code is not programmed yet.
UPC CODE IS NOT EXISTING	Desired UPC/EAN code is not programmed yet.

109