Fault Diagnosis Release 04/02
6-4 Panel PC 670 Computing Unit, Equipment Manual
6.3 Display on the External Screen Does Not Appear or Scrolls
Cause/Remedy
The incorrect line frequency and/or resolution is set for the screen or the
application program.
SExit from the application program. If the fault continues to occur after
terminating the program, switch the monitor off and then on again following a
wait of at least 3 seconds.
SAdapt the entries for the screen in the CONFIG.SYS file accordingly (on the
hard disk).
SCorrect the settings for monitor/graphics in the application program.
SSelect the correct monitor driver for the application program.
6.4 No Mouse Pointer Appears on the Screen/Display
Cause/Remedy
If no mouse pointer appears, it may be due to the following reasons:
Mouse driver not loaded
SCheck whether the mouse driver has been properly installed and is available
when the application program is started. Please refer to the mouse or
application program manuals for detailed information on the mouse driver.
Mouse not connected
SSwitch the computing unit off.
SCheck that the mouse cable is properly connected to the computing unit. If an
adapter or extension cable is used for the mouse cable, check the plug in
connection.
STurn your computing unit on.
Note
If the mouse pointer still does not appear following these checks and corrective
measures, contact the technical service department.