Using team functions

Step by step

N

UCD?

*401=Log on?

or

#401=Log off?

j

N

UCD?f

#402=Not available?

or

*402=Available?

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed.

An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

Press the key shown.

Select and confirm the option shown.

Confirm,

select and confirm the option shown

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift

Press the key shown.

Select and confirm the option shown.

Confirm the option shown.

select and confirm the option shown

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Sony 500 manual Uniform Call Distribution UCD, Logging on and off at the beginning and end of your shift