Fixing problems

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone (Æ page 66). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.

If the phone is locked, enter your PIN to unlock it Æ page 69.

To correct any other problems:

First contact the relevant service personnel. If the service personnel are unable to correct the problem, they must contact Customer Service.

Caring for your telephone

Never allow the telephone to come into contact with coloring, oily or aggressive agents.

Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also forbidden.

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Sony 500 manual Troubleshooting, Caring for your telephone