Cisco Systems 4028650000000 installation and operation guide Troubleshooting, Problem Cause Remedy

Troubleshooting

General

If you experience any problems operating your satellite receiver, the following table may help you resolve your problem.

Problem	Cause	Remedy
Blank screen (TV	• Normal operation if	• Press the Display button
switched on)	receiver is not on (power	on the receiver front
	switch on back panel).	panel or remote control.
Scrambled channel	• Subscriber services may	• Check that your
(not decoded)	not be authorized for the	subscriber services are
	channel.	currently authorized
		(contact your service
		provider).
Cannot access a	• You have entered an	• Check that you are using
password protected	incorrect password or the	the correct password. If
on-screen option	password has been	the password is lost or
	changed.	unavailable, contact your
		local service provider.
Remote Control not	• The remote control may	• Replace or correctly
operating properly	be defective, or the	install the remote control
	batteries are incorrectly	batteries.
	installed, or require
	replacement.
Program Not	• Subscriber services are	• Check that your
Authorized message is	not authorized for	subscriber services are
displayed	selected channel.	authorized by viewing
		signal status on the Dish
		Setup menu (or contact
		your service provider).
Authorization Key Not	• Subscriber services are	• Same as above.
Received message is	not authorized due to
displayed	authorization key not
	being received.
No signal	• Installation or signal	• Check connections to
	problem.	receiver, dish alignment
		and/or tuning setup.
Blank (black) screen is	• Channel 0 is displayed	• Press CH+ or CH- on
displayed after exiting	after exiting to video	remote control to display
to video from menus	following changes made	channels.
	to the current receiver
	setup.

4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-19