7-20 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Poor reception • Receiver is not properly
set up or connected to
receive satellite signal.
• Possible station trouble.
Signal source for one or
more (or all) channels is
temporarily affected by
technical transmission
problems or a temporary
solar disturbance.
• Satellite dish may not be
properly installed or is
not accurately aimed at
satellite signal.
• Check the connections to
and from satellite
antenna LNB, television
antenna, and all video
and audio cables (see
Quick Setup
Instructions, page 1-2).
• Check another channel to
compare signal
reception.
• Check that a maximum
Signal Level is achieved
or displayed when
aligning the dish.
No picture or sound • You have not turned
your receiver on or the
receiver is not properly
connected to the AC
power.
• Your antenna, video
and/or audio cables may
be faulty or not properly
connected.
• Possible station trouble.
The signal source for one
or more channels is
temporarily affected by
transmission problems or
due to a temporary solar
disturbance.
• Press the Display button
on the receiver front
panel or remote control.
• Check that the receiver is
properly connected to
the AC power.
• Check the connections to
the satellite antenna
LNB, television antenna,
and all video and audio
cables.
• Check another channel to
compare signal
reception.
Problem Cause Remedy