Chapter Customer Information | Cisco Systems 4028650000000 manual

Contents, Continued

	Setting Up SNMP and Trap Destinations	5-48
	Configuring Time/Clock Information	5-50
	Configuring Favorites and Reminders	5-51
	Viewing the Alarm/Warning Status	5-53
	Setting Up Alarms and Warnings	5-54
	Viewing the Alarm/Warning History	5-56
	Viewing Version Information	5-57
	Setting Up Import/Export Information	5-59
	Viewing the Backup/Restore History	5-61
	Managing D9865 Web GUI Accounts	5-62
	Configuring Lock Level Settings	5-65
	Viewing Contact Information	5-67
	Viewing Diagnostic Logs	5-68
	Viewing the Usage Counters	5-69
	Performing Service Actions	5-71
Chapter 6	Customer Information
	Product Support	6-2
	Returning Products	6-4
Chapter 7 Service and Maintenance
	Messages	7-2
	Troubleshooting	7-19
Appendix A	Technical Specifications
	Receiver Specifications	A-2
	LNB Requirements	A-3
	DVB-S Eb/No (C/N) Ratio	A-4
	DVB-S2 Error Rate Performance ES/No (C/N) Ratio	A-5
	Video Output	A-6
	Audio Outputs	A-7
	Power	A-8
	General	A-8
Appendix B	Default Settings
	Factory Default Settings	B-2
Appendix C	Lock Levels
	D9865 Satellite Receiver Lock Levels	C-2

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

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Cisco Systems 4028650000000 Chapter Customer Information, Service and Maintenance, Appendix a Technical Specifications

Contents

Cisco D9865 Satellite Receiver Importante Zu beachten Licenses Trademark AcknowledgementsPublication Disclaimer CopyrightPage Safety Precautions Rev C Satellite Receiver & Satellite Antenna Grounding Outdoor antenna grounding Safety Precautions EU Market WarnungAdvertencia Précautions à prendre Precaucion Vorsicht AC Mains Lead Connection Important Contents Setup and Monitoring via Web GUI Chapter Customer Information Service and MaintenanceAppendix a Technical Specifications Appendix B Default Settings Appendix D Compliance Check your installation About the Video StandardSatellite Receiver Startup Receivers with Factory Pre-configured Presets Quick Setup Instructions Quick Setup Instructions D9865B Satellite Receiver D9865H Satellite Receiver Rear Panels Connections D9865D Satellite Receiver D9865 Satellite Receiver Installation and Operation Guide See OverviewThis Chapter Topic D9865 Satellite Receiver Optional Features Key Features D9865 Satellite Receiver Installation and Operation Guide Chapter Front Panel Operation Menu About the Front PanelButton Function Display Mute SignalFront Panel LEDs CI Slot Keyboard Display Setting the TV Video Format Common Interface Modules Part Number Common Interface Modules Last Remote Control FunctionsRemote Control Button Function FAV EPG VOL+, VOLExit D9865 Satellite Receiver Installation and Operation Guide Topic See Chapter Setup and Monitoring via On-Screen Display Topic See Main Menu Main Menu Button Description About using the on-screen menusOn-Screen Buttons About the Current Channel Options Description Channel List without EPG Browsing By Channel What is EPG?Features of the EPG Introduction to the EPG Favorite Channels, on Parts of the GuideBrowsing by a Different Date Viewing Favorites Changing Channels Viewing Timers Channel Number Setting TimersSetting a Reminder Timer From EPG Channel/Timer Description Channel/Timer Description Information Deleting a Timer Profile Editing a Timer Profile Adding a Favorite Profile Setting Up Your Favorite Channels Deleting a Favorite Profile Editing a Favorite Profile Performing a Channel Scan To Set Up One Button Channel Change Setting Up One Button Channel Change Setup Menu DVB-S Setting up Tuning / PresetTo Set Up Tuning/Preset Parameters Selection Options Description Default NIT LNB PowerSettings, on LNB Indicates the quality of the received signal Setting up the Preset / LNB To Set Up Preset/LNB ParametersSelection Options Description Editing Network Presets Selecting the Active Preset Setting up LNB To Set Up LNB ParametersPower Settings , on Number LO Freq Crossover Enter LNB Power Setting NIT Contains Output LNB Voltage LNB Power Settings To Set Up the Dish Setting Up the Satellite Dish Setting Up the Satellite Dish None No action is performed PER Parameter DescriptionLdpc BER PV BER Received RF signal Adjusting the Satellite Position in Installer ModeChanging the Satellite Position in User Mode Parameter Description Signal Lock Adjusting the Satellite position using Signal Tones Signal Level and Signal QualitySignal Lock/Quality Tone Signal Lock Setting up the Video Setting up the Video NTSC, NTSC-J PAL-B/G, PALPAL-I PAL-M PAL-N AR Actual Conversion Table Stream Aspect Actual Description ImageConversion Stream Aspect Actual Description Image 169 169 L/B None Conversion is not possible Source User Component Cvbs & TV-Out Video Output Restrictions 720p 30Hz Auto or Setting up Subtitles Setting up SubtitlesDVB Semi Applies a semi-transparent box to subtitle Text None Setting up Audio Setting up the AudioTable in Digital Audio Preference Digital Audio Preference Settings Input Digital Audio Preference OutputDolby Digital Compressed To View the Advanced Setup Menu Advanced Setup Setting up Advanced User Settings To Set Up the Advanced User SettingsSee Changing the Lock Level, on DD/MM/YYYY Changing the Lock Level PasswordYYYY/MM/DD YYYY/MM Changing the Lock Level Changing the Lock Level Password Changing the Lock Level PasswordSelect Set Lock Level Password and press OK Performing a Factory Reset Rebooting the ReceiverResetting the Web GUI Login Information To Set Up the POV Mode Setting up POV Mode Allowed Service Lists Auto Basic Custom To View the Network Setup Menu Network Setup Configuring IP Setup Setting up the IP InformationMPE Output MPE Bit Rate Mbps SD Mbps HD Setting the Filter Mode Mask Subnet Mask 255.0.0.0 Editing an IP Address Setting the Unicast IP Address Viewing the Unicast IPAdding a Unicast IP Address Editing a Unicast IP Address Deleting a Unicast IP AddressMask Subnet Mask Setting the Multicast IP Address Viewing the Multicast IP AddressesAdding a Multicast IP Address Deleting a Multicast IP Address Editing a Multicast IP Address Configuring Snmp Setup Setting up Snmp Viewing Trap Destinations Setting up Trap Destinations Editing/Deleting Trap Destinations Adding Trap Destinations Setting the Noise Cutoff parameters Configuring Noise Cutoffs DVB-S/DVB-S2 TS DVB-S/DVB-S2 Audio Default C/N Margin Relationship Alarm Setting Description Setting up Alarms and WarningsTo Set Up Alarms and Warnings To configure the Alarm settings To configure the Warning settings DL Mode Description Viewing DownloadsPerforming Over-the-Air Downloads Setting Bootable Application Selection To View Application Version numbersTo Change the Download Application System Information To View the System InformationDVB-CI Viewing the Version Information To View the Version InformationVersion Information Description Viewing Hardware Information To View the Hardware InformationHardware Information Description To view the Installed Options Viewing Installed Options Viewing Service Information To View the Service InformationAbout Subscriber Services Viewing Channel Information To View the Channel InformationChannel Information Description Viewing DVB-CI Information To View the Current DVB-CI InformationDVB-CI Information Description DVB-CI Information Description Viewing Device Status Information To View the Device Status InformationDevice Status Description Information Viewing the Active Alarm and Warning Messages To View the Active Alarm MessagesActive Alarm Description Active Warning Description To View the Active Warning Messages FEC Viewing the RF StatusTo View the RF Status Information RF Status Description Indicates the PV Post-Viterbi BER of the received Viewing Advanced RF Diagnostics ISE UA Viewing ADP StatusTo View the ADP Status ADP Status Description ADP Status Description Chapter Setup and Monitoring via Web GUI Topic See Type the Username and Password Logging on to the Web GUITo Log on to the Web GUI Web GUI Summary Screen To get an Overview of the Main D9865 Settings Module Description Linked Pages Links D9865 Web GUI Environment Web GUI EnvironmentWindow Buttons About Window To Set up Tuning Information Tuning Setup Configuring Tuning Setup TS ID To Set Up Dish Pointing Setting Up Dish Pointing Ldpc ER Options Description Goto Satellite Moves the dish to the selected pre-stored To Set up the SI Receive Parameters Setting up SI Receive Parameters Allowed Service Lists Custom To Set Up the Muting Threshold Controls Setting up Muting Threshold Controls Setting up Muting Threshold Controls Audio Default C/N Margin Relationship To Set Up the Tuning Presets Setting up the Tuning Presets/LNB Setting up the Tuning Presets/LNB To Set Up the LNB Presets Setting up LNB Presets Click Apply to Preset Setting up Dish Presets To View the Input Status Viewing Input Status To set the Channel Selection Setting the Channel Information Channel Information Description To Configure the Common Interface CI Configuring the Common Interface CI Information Set Mode to PID and enter PID number If you set by Parameter Settings CI Status Description System ID Description PID Viewing the PSI TablesTo View the PSI Tables Abbreviation Description To View the PSI Frequency Information Viewing PSI Frequency Information ECM PID Viewing the PSI ChannelsTo View the PSI Channels PMT PID To Set Up the Video WSS Mode Description To Set Up the Caption Parameters Configuring Captions Op Mode Selection Description To Set Up Subtitles Select Language By Option Description BackGnd Option Description D9865 Satellite Receiver Installation and Operation Guide To Set Up the Audio Audio Status Description Viewing System Information To View the System Identification InformationIdentity Information Description To View the Features or License Information Viewing Features/Licenses Setting Up IP Information To Configure Management and Data Port SettingsSelection Description To Set Up IP Routing Setting Up IP Routing Enter a Multicast Filter Address and click Add To Set Up Snmp Setting Up Snmp and Trap Destinations Setting up Snmp and Trap Destinations To Configure the Time/Clock Settings Configuring Time/Clock Information To Configure Favorites and Reminders Configuring Favorites and Reminders To Edit a Favorites Profile To View the Active Alarm/Warning Status Information Viewing the Alarm/Warning Status To Set Up Alarms To Set up Warnings To View the Alarm/Warning History Information Viewing the Alarm/Warning History Viewing Version Information Viewing Hardware Information To Configure the Import/Export Information Setting Up Import/Export Information Setting Up Import/Export Information Viewing the Backup/Restore History To View the backup and restore Status InformationStatus Description Managing D9865 Web GUI Accounts To Configure the User Login Passwords Proceed as follows to manage user accounts To Add a User Account To delete a user account Account Type Access To Configure the Lock Level settings Configuring Lock Level Settings Enter the Current lock level Password To View Cisco Contact Information Viewing Contact Information To View the Diagnostic Log Messages Viewing Diagnostic Logs Viewing the Usage Counters To View the Device Usage CountersClear Device Status Description To Load a Software Version Performing Service Actions D9865 Satellite Receiver Installation and Operation Guide Chapter Customer Information Customers Location Phone Number Warranty and Post-Warranty SupportProduct Support Training Support Case of a Fault Customer ResponsibilityCase of Repair Obtaining an RMA Number and Shipping Address Returning Products Packing and Shipping the Product D9865 Satellite Receiver Installation and Operation Guide Chapter Service and Maintenance D9865 Receiver Message List Alarms Message Cause/Remedy Description Severity TypeMessages General Alarm Message Cause/Remedy Description Severity Type Production DL APP Reboot NVS Flash Alarm Message Message Cause/Remedy Description Severity Type Alarm Message Message Cause/Remedy Description Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type LNB PS Record Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type PRI Hdcp Problem Cause Remedy Troubleshooting Instructions, Quick Setup Problem Cause Remedy D9865 Satellite Receiver Installation and Operation Guide This Appendix Appendix a Technical Specifications Receiver Specifications Parameter SpecificationTuner Symbol Rate Stability LNB RequirementsDVB-S and DVB-S2 DVB-S Eb/No C/N Ratio DVB-S Eb/No C/N RatioConvolutional FEC Rate Eb/No Ratio dB At DVB Threshold DVB-S2 Error Rate Performance ES/No C/N Ratio DVB-S2 Error Rate Performance Es/No C/N RatioMode Simulated Es/No dB for FEC Typical Performance dB HD Analog Video Output D9865H and D9865D only Video OutputAnalog Video Output Digital Audio/Video Output D9865H and D9865D only AAC Audio OutputsAnalog Audio Output Digital Audio S/PDIF Output Mechanics PowerAC Power Connector General Appendix B Default Settings Factory Default Settings Tuning/PresetParameter Default Preset Number Downlink 12.15 GHz Symbol Rate 28.3465 MS/s NetId Downlink 12.31 GHz Symbol Rate 30.0 Ms/s NetId Downlink 12.45 GHz Symbol Rate 30.5 MS/s NetId Preset Number 9 to LNB Setup Configuration LNB Setup Configuration 1 to Subtitle Setup Video Setup Audio Setup AdministrationYYYY-MM-DD Unicast IP Setup POV ModeAdvanced Administration IP Setup Trap Destination Setup Noise CutoffsDownload Import/Export Web GUI only CI Setup Web GUI onlyAlarms and Warnings Parameter Default AW Banner Disable D9865 Satellite Receiver Installation and Operation Guide Appendix C Lock Levels Parameter Lock Level D9865 Satellite Receiver Lock LevelsVideo Level Description Channel List All Screens EPG Info TimersParameter Lock Level Set Timer EPG Grid Edit Favorites Favorites Tuning/Preset Preset Tuning/PresetPresetLNBOne Button Channel Change button presses Dish Setup Installer Mode Dish Setup User Mode Subtitles BAT NIT SDT PAT Change IP Address Snmp Setup Alarms & Warnings Alarm SetupTrap Destinations Info Bootable App Selection Screen Applicable Notices and Disclaimer FCC NoticesIndustry Canada Notice Disclaimer Declaration of Conformity D9865 Satellite Receiver Installation and Operation Guide