Problem

Cause

Remedy

 

 

 

No sound

• The sound has been

• Same as above.

 

muted.

• Check that the volume is

 

• Audio cable may be

not muted by pressing

 

faulty or not properly

the VOL+ or VOL-

 

connected.

button on the remote

 

• Possible station trouble.

control.

 

The signal source for one

• Check another channel to

 

or more channels is

compare signal

 

temporarily affected by

reception.

 

transmission problems or

• Check the Digital Audio

 

due to a temporary solar

setting in the Audio

 

disturbance.

Setup screen. For

 

• Digital Audio setting is

example, if it is set to

 

not configured properly.

Dolby Digital, ensure

 

 

that your system

 

 

supports compressed

 

 

audio.

 

 

 

Poor picture

 

• Same as above.

 

 

• Check another channel to

 

 

compare signal

 

 

reception.

 

 

 

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

7-21

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Cisco Systems 4028650000000 installation and operation guide Problem Cause Remedy