Performing Service Actions | Cisco Systems 4028650000000 instruction

Performing Service Actions

To Load a Software Version

Proceed as follows to load a software version:

1.From the user interface of the D9865, click Support > Service Actions. The Service Actions page is displayed.

The S/W Version drop-down list allows you to select a different application version application to load to your receiver. Click Select and Reboot to load the selected application version and reboot the receiver.

Click Erase to remove the selected application version. You will be prompted to continue or not. Press OK to continue the deletion.

Click Factory Reset to perform a reset of receiver settings back to the factory set (default) values. A warning message prompts you to confirm the operation. Click OK to continue or No to cancel the operation.

Click Reboot Receiver to reboot the receiver. You will be prompted to verify the operation. Click Yes to reboot the receiver or No to cancel the operation.

To Change the Download Application

In the Download APP section, click Browse to select the new version of the D9865 Satellite Receiver’s software application. The Choose File dialog opens. Select the upgrade file and click Open. Click Download to download the selected upgrade file.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

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Cisco Systems 4028650000000 installation and operation guide Performing Service Actions, To Load a Software Version

Contents

Cisco D9865 Satellite Receiver Importante Zu beachten Licenses Trademark AcknowledgementsPublication Disclaimer CopyrightPage Safety Precautions Rev C Satellite Receiver & Satellite Antenna Grounding Outdoor antenna grounding Advertencia Safety Precautions EU MarketWarnung Précautions à prendre Precaucion Vorsicht AC Mains Lead Connection Important Contents Setup and Monitoring via Web GUI Chapter Customer Information Service and MaintenanceAppendix a Technical Specifications Appendix B Default Settings Appendix D Compliance Satellite Receiver Startup Check your installationAbout the Video Standard Receivers with Factory Pre-configured Presets Quick Setup Instructions Quick Setup Instructions D9865B Satellite Receiver D9865H Satellite Receiver Rear Panels Connections D9865D Satellite Receiver D9865 Satellite Receiver Installation and Operation Guide See OverviewThis Chapter Topic D9865 Satellite Receiver Optional Features Key Features D9865 Satellite Receiver Installation and Operation Guide Chapter Front Panel Operation Menu About the Front PanelButton Function Display Mute SignalFront Panel LEDs CI Slot Keyboard Display Setting the TV Video Format Common Interface Modules Part Number Common Interface Modules Last Remote Control FunctionsRemote Control Button Function FAV Exit EPGVOL+, VOL D9865 Satellite Receiver Installation and Operation Guide Topic See Chapter Setup and Monitoring via On-Screen Display Topic See Main Menu Main Menu Button Description About using the on-screen menusOn-Screen Buttons About the Current Channel Options Description Channel List without EPG Browsing By Channel What is EPG?Features of the EPG Introduction to the EPG Favorite Channels, on Parts of the GuideBrowsing by a Different Date Viewing Favorites Changing Channels Viewing Timers Channel Number Setting TimersSetting a Reminder Timer From EPG Channel/Timer Description Channel/Timer Description Information Deleting a Timer Profile Editing a Timer Profile Adding a Favorite Profile Setting Up Your Favorite Channels Deleting a Favorite Profile Editing a Favorite Profile Performing a Channel Scan To Set Up One Button Channel Change Setting Up One Button Channel Change Setup Menu DVB-S Setting up Tuning / PresetTo Set Up Tuning/Preset Parameters Selection Options Description Default NIT LNB PowerSettings, on LNB Indicates the quality of the received signal Selection Options Description Setting up the Preset / LNBTo Set Up Preset/LNB Parameters Editing Network Presets Selecting the Active Preset Power Settings , on Setting up LNBTo Set Up LNB Parameters Number LO Freq Crossover Enter LNB Power Setting NIT Contains Output LNB Voltage LNB Power Settings To Set Up the Dish Setting Up the Satellite Dish Setting Up the Satellite Dish None No action is performed PER Parameter DescriptionLdpc BER PV BER Received RF signal Adjusting the Satellite Position in Installer ModeChanging the Satellite Position in User Mode Parameter Description Signal Lock Signal Lock/Quality Tone Adjusting the Satellite position using Signal TonesSignal Level and Signal Quality Signal Lock Setting up the Video Setting up the Video NTSC, NTSC-J PAL-B/G, PALPAL-I PAL-M PAL-N AR Conversion Actual Conversion TableStream Aspect Actual Description Image Stream Aspect Actual Description Image 169 169 L/B None Conversion is not possible Source User Component Cvbs & TV-Out Video Output Restrictions 720p 30Hz Auto or DVB Setting up SubtitlesSetting up Subtitles Semi Applies a semi-transparent box to subtitle Text None Table in Digital Audio Preference Setting up AudioSetting up the Audio Dolby Digital Compressed Digital Audio Preference SettingsInput Digital Audio Preference Output To View the Advanced Setup Menu Advanced Setup See Changing the Lock Level, on Setting up Advanced User SettingsTo Set Up the Advanced User Settings DD/MM/YYYY Changing the Lock Level PasswordYYYY/MM/DD YYYY/MM Changing the Lock Level Select Set Lock Level Password and press OK Changing the Lock Level PasswordChanging the Lock Level Password Resetting the Web GUI Login Information Performing a Factory ResetRebooting the Receiver To Set Up the POV Mode Setting up POV Mode Allowed Service Lists Auto Basic Custom To View the Network Setup Menu Network Setup MPE Output Configuring IP SetupSetting up the IP Information MPE Bit Rate Mbps SD Mbps HD Setting the Filter Mode Mask Subnet Mask 255.0.0.0 Editing an IP Address Adding a Unicast IP Address Setting the Unicast IP AddressViewing the Unicast IP Mask Subnet Mask Editing a Unicast IP AddressDeleting a Unicast IP Address Adding a Multicast IP Address Setting the Multicast IP AddressViewing the Multicast IP Addresses Deleting a Multicast IP Address Editing a Multicast IP Address Configuring Snmp Setup Setting up Snmp Viewing Trap Destinations Setting up Trap Destinations Editing/Deleting Trap Destinations Adding Trap Destinations Setting the Noise Cutoff parameters Configuring Noise Cutoffs DVB-S/DVB-S2 TS DVB-S/DVB-S2 Audio Default C/N Margin Relationship Alarm Setting Description Setting up Alarms and WarningsTo Set Up Alarms and Warnings To configure the Alarm settings To configure the Warning settings Performing Over-the-Air Downloads DL Mode DescriptionViewing Downloads To Change the Download Application Setting Bootable Application SelectionTo View Application Version numbers DVB-CI System InformationTo View the System Information Version Information Description Viewing the Version InformationTo View the Version Information Hardware Information Description Viewing Hardware InformationTo View the Hardware Information To view the Installed Options Viewing Installed Options About Subscriber Services Viewing Service InformationTo View the Service Information Channel Information Description Viewing Channel InformationTo View the Channel Information DVB-CI Information Description Viewing DVB-CI InformationTo View the Current DVB-CI Information DVB-CI Information Description Device Status Description Information Viewing Device Status InformationTo View the Device Status Information Active Alarm Description Viewing the Active Alarm and Warning MessagesTo View the Active Alarm Messages Active Warning Description To View the Active Warning Messages FEC Viewing the RF StatusTo View the RF Status Information RF Status Description Indicates the PV Post-Viterbi BER of the received Viewing Advanced RF Diagnostics ISE UA Viewing ADP StatusTo View the ADP Status ADP Status Description ADP Status Description Chapter Setup and Monitoring via Web GUI Topic See To Log on to the Web GUI Type the Username and PasswordLogging on to the Web GUI Web GUI Summary Screen To get an Overview of the Main D9865 Settings Module Description Linked Pages Links Window Buttons D9865 Web GUI EnvironmentWeb GUI Environment About Window To Set up Tuning Information Tuning Setup Configuring Tuning Setup TS ID To Set Up Dish Pointing Setting Up Dish Pointing Ldpc ER Options Description Goto Satellite Moves the dish to the selected pre-stored To Set up the SI Receive Parameters Setting up SI Receive Parameters Allowed Service Lists Custom To Set Up the Muting Threshold Controls Setting up Muting Threshold Controls Setting up Muting Threshold Controls Audio Default C/N Margin Relationship To Set Up the Tuning Presets Setting up the Tuning Presets/LNB Setting up the Tuning Presets/LNB To Set Up the LNB Presets Setting up LNB Presets Click Apply to Preset Setting up Dish Presets To View the Input Status Viewing Input Status To set the Channel Selection Setting the Channel Information Channel Information Description To Configure the Common Interface CI Configuring the Common Interface CI Information Set Mode to PID and enter PID number If you set by Parameter Settings CI Status Description System ID Description PID Viewing the PSI TablesTo View the PSI Tables Abbreviation Description To View the PSI Frequency Information Viewing PSI Frequency Information ECM PID Viewing the PSI ChannelsTo View the PSI Channels PMT PID To Set Up the Video WSS Mode Description To Set Up the Caption Parameters Configuring Captions Op Mode Selection Description To Set Up Subtitles Select Language By Option Description BackGnd Option Description D9865 Satellite Receiver Installation and Operation Guide To Set Up the Audio Audio Status Description Identity Information Description Viewing System InformationTo View the System Identification Information To View the Features or License Information Viewing Features/Licenses Selection Description Setting Up IP InformationTo Configure Management and Data Port Settings To Set Up IP Routing Setting Up IP Routing Enter a Multicast Filter Address and click Add To Set Up Snmp Setting Up Snmp and Trap Destinations Setting up Snmp and Trap Destinations To Configure the Time/Clock Settings Configuring Time/Clock Information To Configure Favorites and Reminders Configuring Favorites and Reminders To Edit a Favorites Profile To View the Active Alarm/Warning Status Information Viewing the Alarm/Warning Status To Set Up Alarms To Set up Warnings To View the Alarm/Warning History Information Viewing the Alarm/Warning History Viewing Version Information Viewing Hardware Information To Configure the Import/Export Information Setting Up Import/Export Information Setting Up Import/Export Information Status Description Viewing the Backup/Restore HistoryTo View the backup and restore Status Information Managing D9865 Web GUI Accounts To Configure the User Login Passwords Proceed as follows to manage user accounts To Add a User Account To delete a user account Account Type Access To Configure the Lock Level settings Configuring Lock Level Settings Enter the Current lock level Password To View Cisco Contact Information Viewing Contact Information To View the Diagnostic Log Messages Viewing Diagnostic Logs Clear Viewing the Usage CountersTo View the Device Usage Counters Device Status Description To Load a Software Version Performing Service Actions D9865 Satellite Receiver Installation and Operation Guide Chapter Customer Information Customers Location Phone Number Warranty and Post-Warranty SupportProduct Support Training Support Case of Repair Case of a FaultCustomer Responsibility Obtaining an RMA Number and Shipping Address Returning Products Packing and Shipping the Product D9865 Satellite Receiver Installation and Operation Guide Chapter Service and Maintenance D9865 Receiver Message List Alarms Message Cause/Remedy Description Severity TypeMessages General Alarm Message Cause/Remedy Description Severity Type Production DL APP Reboot NVS Flash Alarm Message Message Cause/Remedy Description Severity Type Alarm Message Message Cause/Remedy Description Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type LNB PS Record Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type PRI Hdcp Problem Cause Remedy Troubleshooting Instructions, Quick Setup Problem Cause Remedy D9865 Satellite Receiver Installation and Operation Guide This Appendix Appendix a Technical Specifications Tuner Receiver SpecificationsParameter Specification DVB-S and DVB-S2 Symbol Rate StabilityLNB Requirements Convolutional FEC Rate Eb/No Ratio dB At DVB Threshold DVB-S Eb/No C/N RatioDVB-S Eb/No C/N Ratio Mode Simulated Es/No dB for FEC Typical Performance dB DVB-S2 Error Rate Performance ES/No C/N RatioDVB-S2 Error Rate Performance Es/No C/N Ratio HD Analog Video Output D9865H and D9865D only Video OutputAnalog Video Output Digital Audio/Video Output D9865H and D9865D only AAC Audio OutputsAnalog Audio Output Digital Audio S/PDIF Output Mechanics PowerAC Power Connector General Appendix B Default Settings Parameter Default Factory Default SettingsTuning/Preset Preset Number Downlink 12.15 GHz Symbol Rate 28.3465 MS/s NetId Downlink 12.31 GHz Symbol Rate 30.0 Ms/s NetId Downlink 12.45 GHz Symbol Rate 30.5 MS/s NetId Preset Number 9 to LNB Setup Configuration LNB Setup Configuration 1 to Subtitle Setup Video Setup YYYY-MM-DD Audio SetupAdministration Unicast IP Setup POV ModeAdvanced Administration IP Setup Download Trap Destination SetupNoise Cutoffs Import/Export Web GUI only CI Setup Web GUI onlyAlarms and Warnings Parameter Default AW Banner Disable D9865 Satellite Receiver Installation and Operation Guide Appendix C Lock Levels Parameter Lock Level D9865 Satellite Receiver Lock LevelsVideo Level Description Channel List All Screens EPG Info TimersParameter Lock Level Set Timer EPG Grid Edit Favorites Favorites One Button Channel Change button presses Tuning/Preset PresetTuning/PresetPresetLNB Dish Setup Installer Mode Dish Setup User Mode Subtitles BAT NIT SDT PAT Change IP Address Snmp Setup Trap Destinations Alarms & WarningsAlarm Setup Info Bootable App Selection Screen Industry Canada Notice Applicable Notices and DisclaimerFCC Notices Disclaimer Declaration of Conformity D9865 Satellite Receiver Installation and Operation Guide